Implementation Engineer

Role & responsibilities :

Business Requirement Analysis & Project Planning

• Conducted in-depth studies of client business requirements and led discussions around implementation strategies and methodologies.
• Mapped client needs to existing product capabilities, identifying functional gaps and performing detailed GAP analyses.
• Collaborated with executives to design strategic implementation plans, ensuring timely and cost-efficient project execution.

Project Execution & Solution Delivery

• Managed end-to-end product deployment activities, including translating business needs into system configurations and policy setups.
• Led process mapping initiatives, aligning workflows with product capabilities while ensuring on-time delivery.
• Proactively identified risks and implementation bottlenecks, delivering actionable solutions for smooth rollouts.

User Acceptance Testing (UAT) & Go-Live Support

• Developed comprehensive UAT documentation and guided clients through the testing process.
• Ensured seamless go-live transitions aligned with the overall implementation roadmap.

Client Engagement & Relationship Management

• Maintained clear and consistent communication with clients to understand evolving needs and explore innovative business solutions.
• Focused on enhancing customer satisfaction and cultivating long-term relationships through proactive engagement.
• Managed expectations effectively, ensuring smooth project delivery and high client satisfaction.