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Implementation Engineer – Contact Center

0 years

0 Lacs

Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

saas deployment integration configuration engagement analysis test training support testing resolve communication documentation sql querying data ip networking linux nginx connect cisco twilio ehr healthcare aws

Work Mode

Remote

Job Type

Full Time

Job Description

Location

: Remote (occasional onsite at client location may be required)

Job Type

: Full-time

Experience Level

: Mid to Senior

Industry

: Contact Center, SaaS, Cloud Communications

Position Overview

We are seeking a skilled

Implementation Engineer

to lead the deployment and integration of our

Contact Center solutions

into client ecosystems. You will act as both a

technical expert

and

customer-facing consultant

, guiding clients through the full implementation lifecycle— from requirement gathering and system configuration to go-live support.

Key Responsibilities

  • End-to-End Implementation: Own and manage the entire implementation process of Contact Center solutions within customer environments.
  • Client Engagement: Communicate technical concepts and implementation plans across stakeholders — from business leaders to IT engineers.
  • Consultation & Analysis: Work directly with clients to assess current workflows, gather requirements, and advise on optimal configurations.
  • System Configuration: Configure, deploy, and test Contact Center platforms, ensuring alignment with customer requirements.
  • User Training & UAT Support: Conduct training and support clients during user acceptance testing and production readiness.
  • Issue Resolution: Troubleshoot and resolve deployment issues efficiently, maintaining strong communication with clients.
  • Technical Documentation: Maintain accurate records of implementation details, changes, and customizations.

Required Skills & Qualifications

  • Mandatory:
  • Proficiency in SQL for querying and data manipulation.
  • Strong grasp of IP networking fundamentals and RESTful APIs.
  • Experience in implementing outbound contact center products.
  • Hands-on experience with Linux, Nginx, and Redis.
  • Solid understanding of Contact Center technologies (e.g., Dialer, ACD, IVR, Omnichannel systems).
  • Excellent listening, problem-solving, and client communication skills.
  • A consultative approach with a customer-first mindset.
  • Preferred:
  • Experience with platforms like Amazon Connect, Cisco UCCE, NICE InContact, Twilio, Genesys, or Avaya.
  • Familiarity with EHR (Electronic Health Record) systems and healthcare workflows.
  • Exposure to AWS infrastructure and services.
  • Previous experience with high-volume outbound campaigns.

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