Ability to monitor the infrastructure / applicative alerts and take action to resolve the events Escalate to business as needed Perform Health checks to ensure the start end of business hours To have knowledge on IT infrastructure able to bridge calls to the business in case of known incidents Rotational Shift 24 x 7 support Sound knowledge hands on experience on WIN Unix L1 skill Ability to communicate to users over telephone / e-mail communication in French English Have knowledge on handling ITSM services such as Service now, HP ITSM added advantage Contribute towards innovative and creative process solutions for optimisation. Identify and automate repetitive tasks Ability to multitask on different process Profile Profile Required Candidates with good communication analytical skills French language mandatory with good written and oral skills, B1 / B2 certified in French lang Knowledge on IT Infrastructure Practical knowledge on Windows/Unix/MSSQL/POSTGRE- L2 Job schedulers knowledge (Control-M/Autosys, UC4) Good knowledge in Monitoring infrastructure Understanding of ITIL concepts in Operations (Incident, Change, Problem) Understanding of Event Management (Monitoring tools) in Infrastructure Able to handle Incident crisis calls Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade C

Level To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) No

Remote work possibility No

Global Role Family To be defined

Local Role Name To be defined

Local Skills French language speak / write, IT infrastructure knowledge, Windows / Unix

Languages RequiredENGLISH

Role Rarity To Be Defined

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IM-Socgen-Specialist System Engineer-Command Centre Operation