Senior Associate-IT (Jira Administration)

We at Innovaccer are looking for a Senior Associate Atlassian who will be responsible for translating business requirements into well-architecture solutions that best leverage Atlassian tools. This role will be responsible for gathering requirements and architecting solutions to implementing and testing to providing maintenance, support, documentation, and training.

• This role will encompass the use of a broad range of domains (Monitoring, management, configuration and improvements of Atlassian products).
• This role would be a great opportunity to learn and grow as you would be exposed to multiple tools at the same time. Work with end-users and business leadership to provide meaningful operational/performance data and metrics Documentation of system integrations.
• Develop or improve best practices and ways to optimize Atlassian tool usage. Help guide and maintain the organization of data in Jira. Have a true passion for improving process through technology Work with minimal guidance in a fast-paced and changing environment Strong drive for results, effective work ethic, strong time management skills, and attention to quality and detail. Strong organizational skills to plan, develop, and maintain programs and initiatives simultaneously. Work with diverse teams with a collaborative attitude Excellent interpersonal and communication skills, both written and spoken Ability to maturely maintain sensitive and confidential information.

• Capable of working in 24/7 shifts.
• This role requires availability on call during weekends and off-hours.
• Design, architect, implement, and document Atlassian solutions that align with business objectives.
• Administer, configure, and support Atlassian tools, which may include some or all of the following: projects, spaces, permissions, users, roles, reporting, workflow, project security, project schema changes, custom fields, issue security, scripting, Maintain integrations,add-ons, REST API.
• Construct custom dashboards using various filters and gadgets. Analyze and review current functionality to determine potential areas of improvement.
• Write custom and advanced queries with JQL
• Monitor system performance, handle escalations, and coordinate with Atlassian support as required
• Deep hands-on expertise with the Atlassian product suite (JIRA, Confluence, and others) and supporting common add-ons (Scriptrunner, Advanced Roadmaps, JWT, etc.).
• Partner with IT, PMO, Engineering, and Business teams to align Atlassian tools with business needs. Conduct periodic training and regular reporting of projects, metrics, and agile process adoption.
• Design and maintain custom projects, workflows, schemes, screens and configurations
• Ensure user issues are addressed in a timely manner.
• Maintain accurate records of all Atlassian product licenses and subscriptions and managing renewals
• Work with the budget owner(s) to optimize costs.
• Develop and enforce governance frameworks, best practices, and standard configurations across all instances and process improvements
• Maintain up-to-date documentation for configurations, processes, and governance standards.
• Ensure compliance with internal IT policies and data security guidelines.
• Support audits and contribute to risk management processes.

• 5-8 years of experience as a JIRA Administrator, including customizing JIRA projects with various schemes, complex workflows, screen schemes, custom fields, permission schemes, and notification schemes.
• Deep hands-on experience with the Atlassian Suite (JIRA, Confluence, etc.) and common add-ons (ScriptRunner, Advanced Roadmaps, JWT).
• Strong knowledge of system design, architecture, configuration, and implementation of Atlassian tools.
• Proficiency in JQL (Jira Query Language) and REST API integrations.
• Ability to develop custom dashboards, workflows, schemes, and configurations.
• Skilled in system performance monitoring, troubleshooting, and escalations.