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L2 Technical Support Engineer

L2 Technical Support Engineer

CGI

3 - 8 years

7 - 11 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

computer science business process linux shell scripting stored procedures oracle information technology technical support python technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Expected to perform independently and become an SME.
Must have Landmark product knowledge, Linux Administrator, Open works, Corporate python
Required active participation/contribution in team discussions.
Contribute to providing solutions to work-related problems.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Provide technical support to end-users and ensure timely resolution of their queries.
Monitor application performance and identify areas for improvement.
Participate in the development and implementation of application enhancements and upgrades.
Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Professional & Technical Skills: Must Have Skills: Proficiency in Corporate Data Source (CDS), OpenWorks (OW) & Recall product knowledge. Must Have Skills: Experience with Oracle Database and Linux. Troubleshoot system crashes, performance bottlenecks, and database errors. Develop, optimize, and troubleshoot PL/SQL scripts, stored procedures, functions, and triggers. Monitor and tune Oracle database performance, including query optimization and resource management. Knowledge of system monitoring and performance optimization techniques. Ability to analyze and debug complex scripts and identify areas for improvement. Develop and maintain scripts for automating routine Linux and database tasks using tools like Bash, Python, or PL/SQL. Implement and monitor security policies for Linux systems and Oracle databases. Perform vulnerability assessments and apply security patches as needed.

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L2 Technical Support Engineer