L2 Technical Support Engineer

Experience:

Category: Software Development

Job location: Bangalore, Chennai, Hyderabad, Pune or Mumbai

Work Type: Hybrid

Employment Type: Full Time Permanent

Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Looking for Technical Support Engineer from upstream Oil and Gas subsurface software applications Corporate Data Source (CDS), OpenWorks (OW) & Recall. This role involves troubleshooting complex issues, performing system maintenance, and ensuring the optimal performance and reliability of both Linux environments and Oracle databases.

As a Technical Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Must have Landmark product knowledge, Linux Administrator, Open works, Corporate python
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work-related problems.
• Collaborate with cross-functional teams to troubleshoot and resolve application issues.
• Provide technical support to end-users and ensure timely resolution of their queries.
• Monitor application performance and identify areas for improvement.
• Participate in the development and implementation of application enhancements and upgrades.
• Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Professional & Technical Skills:

• Must Have Skills: Proficiency in Corporate Data Source (CDS), OpenWorks (OW) & Recall product knowledge.
• Must Have Skills: Experience with Oracle Database and Linux.
• Troubleshoot system crashes, performance bottlenecks, and database errors.
• Develop, optimize, and troubleshoot PL/SQL scripts, stored procedures, functions, and triggers.
• Monitor and tune Oracle database performance, including query optimization and resource management.
• Knowledge of system monitoring and performance optimization techniques.
• Ability to analyze and debug complex scripts and identify areas for improvement.
• Develop and maintain scripts for automating routine Linux and database tasks using tools like Bash, Python, or PL/SQL.
• Implement and monitor security policies for Linux systems and Oracle databases.
• Perform vulnerability assessments and apply security patches as needed.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 3-7 years of experience in Linux system administration and Oracle database support.
• Proficiency with Linux distributions (e.g., Red Hat).
• Strong knowledge of shell scripting (Bash, Python).
• Experience with Oracle PL/SQL, including writing and optimizing stored procedures, functions, and triggers.
• Understanding of networking concepts and protocols.
• Strong analytical and troubleshooting skills with the ability to resolve complex issues related to both Linux systems and Oracle databases.
• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Proven ability to deliver high-quality support in a customer-centric environment.

Skills:

• Linux
• Oracle
• Python