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IAM Lead - Account provisioning and deprovisioning, AD, LDAP, ServiceNow/ Remedy/ Jira

0 years

0 Lacs

Trivandrum Kerala India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

iam provisioning ldap jira resolve automation analysis communication recordkeeping servicenow reporting reports documentation support audits compliance management interfacing

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description


  • User Provisioning & Deprovisioning
    • Execute manual account provisioning and deprovisioning in enterprise systems based on approved requests.
    • Validate access requests against approvals, ensuring accurate and policy-compliant provisioning.
    • Follow standard operating procedures and workflows to fulfill access requests across multiple applications.
  • Incident Resolution & Root Cause Analysis
    • Investigate and resolve incidents related to user provisioning, particularly automation failures.
    • Perform basic root cause analysis for provisioning issues and escalate unresolved cases.
    • Collaborate on implementing preventative measures to reduce future provisioning failures.
  • Communication & Coordination
    • Interact with requestors to clarify ambiguous or incomplete access requests.
    • Ensure accurate recordkeeping in ITSM platforms such as ServiceNow, Remedy, or Jira.
  • Reporting & Documentation
    • Contribute to periodic reports on provisioning activity, SLA performance, and issue trends.
    • Maintain thorough documentation of all provisioning and deprovisioning actions to support audits and compliance.

Required Skills & Qualifications


  • Experience:
    • Hands-on experience in manual user provisioning and deprovisioning across enterprise systems.
    • Practical experience using ITSM tools (e.g., ServiceNow, Remedy, Jira) for access management workflows.
  • Technical Knowledge:
    • Basic familiarity with Active Directory (AD), LDAP, and enterprise access management systems.
    • Understanding of incident management processes and root cause analysis principles.
  • Soft Skills:
    • Ability to work under strict SLAs and follow established procedures without deviation.
    • Strong attention to detail and accuracy.
    • Effective written and verbal communication skills for interfacing with requestors and documenting activities.

Skills

IAM, Provisioning and deprovisioning, AD, LDAP, ServiceNow/ Remedy/ Jira

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IT Services and IT Consulting

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10001 Employees

1297 Jobs

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  • Kris Canekeratne

    Co-Founder & CEO

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    President

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