Human Resources Team Lead

Job Overview:

The Global Service Delivery Human Resources Team Lead supervises a team of HR Administrators who provide administrative support to multiple RWS sites. The role ensures the effective and efficient delivery of HR People Services processes. The Human Resources Team Lead works closely with Global Service Delivery leadership on proper execution of HR administrative services.

Key Responsibilities:

• Team Leadership & Service Delivery:

  Manage and develop the HR administration team to ensure timely, professional, and accurate execution of end-to-end People Services in line with global and local HR processes.

• HR Operations & Compliance:

  Oversee and personally contribute to HR data administration, ensuring compliance with legal/regulatory requirements and accuracy in transactions such as new hires, changes, and terminations.

• Issue Resolution & Escalation:

  Act as the first point of escalation for service requests and HR system issues, resolving problems and escalating complex cases to leadership as needed.

• Process Improvement & Collaboration:

  Continuously evaluate and enhance HR administrative processes, collaborating with other HR teams to ensure seamless service delivery and operational efficiency.

• Performance & Reporting:

  Drive service excellence by monitoring team performance, maintaining service quality standards, and delivering HR metrics and reports to regional leadership.

Skills & Experience:

• HR & Compliance Expertise:

  Deep knowledge of HR processes, statutory requirements, data privacy, and policy compliance across all HR services.

• Leadership & Team Performance:

  Proven experience managing HR teams, driving productivity, service quality, and performance against SLAs.

• Process & Service Excellence:

  Strong focus on continuous improvement, problem-solving, and delivering high levels of internal customer satisfaction.

• Data Accuracy & Reporting:

  Ensures accurate, compliant HR data management and delivers reliable metrics and reporting to monitor service effectiveness.

• Technical & Communication Skills:

  Proficient in Microsoft Office, HRIS (preferably Dynamics 365 HR, iCIMS), with strong communication and discretion handling sensitive information.