Human Resources Shared Services Specialist

As an HR Administrator in this role based in Chennai/Pune/Mumbai with shift timings from 1 PM to 10.30 PM IST, your primary responsibility will be to ensure full compliance with local legislation, organizational policies, and regulatory standards across all HR operations. You will be required to maintain and update employee data in core HR systems like Nessie, Employee Central, and SuccessFactors. Additionally, preparing and managing essential HR documentation such as employment contracts and certificates will be a key aspect of your role. Regular quality checks to ensure accuracy, consistency, and completeness of all HR records and data will also be under your purview. Your key responsibilities will include: - Ensuring compliance with local legislation, organizational policies, and regulatory standards - Maintaining and updating employee data in core HR systems - Preparing and managing essential HR documentation - Conducting regular quality checks on HR records and data You will also be responsible for: - Acting as the primary point of contact for employee inquiries through ticketing systems, email, and chat - Resolving queries promptly and accurately, adhering to agreed SLAs and KPIs - Escalating unresolved or complex queries to relevant specialized teams or senior HR leads In terms of systems and technology management, you will: - Update and manage employee records in systems like Nessie, Employee Central, and SAP - Utilize HR tools to streamline workflows, enhance data processing, and generate reports Collaboration and team support will also be crucial aspects of your role: - Working closely with cross-functional teams to maintain high customer service standards and align with organizational goals - Supporting team projects and initiatives to contribute to efficient workflows Key Skills & Qualifications required for this role: - Bachelor's degree in Human Resources, Business Administration, or a related field - 7-12 years of experience in HR operations or personnel administration - Familiarity with HR systems such as SAP, Nessie, or SuccessFactors is preferred - Basic knowledge of ServiceNow (PISA) or similar ticketing tools is an advantage - Technical Proficiency: Knowledge of MS Office (Excel, Word, PowerPoint) and other HR software/tools.,