Human Resources Associate

Job Description

Hi, We are for Human Resources Associate Responsibilities: • • Execute on HR Operations rhythm of the business activities and tasks. • Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services. • Meet established quality and resolution times for all assigned support tickets. • Follow the established Tier 1 to Tier 2 escalation procedures to escalate issues and follow applicable escalation and bug tracking protocols. • Ensure data and information is complete and accurate in multiple HR Tools • Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective. • Understand how to follow and promote adherence to processes and policies. Basic Qualifications: •1+ year of customer service or similar business experience. • Fluency in English Preferred Qualifications: • Experience with Workday and ServiceNow or another ticketing system • Experience in providing HR Services to any region • Experience with HR data management • Knowledge & experience using Microsoft SharePoint • Basic knowledge of Excel formulas & functionalities • Excellent communication skills • Great problem solving and customer service skills. Suggested Skills: • Customer Service • Collaboration & Communication • Time Management • Critical thinking & attention to detail • Prioritization • Decision Making