Human Resource Coordinator

Job Purpose:

To coordinate, document, and monitor HR systems, processes, and developmental activities such as JD, R&R, KRA, KPI, policies, SOPs, and training programs. The role ensures that HR systems are implemented, updated, and reviewed in coordination with all departments and that people development initiatives are well-tracked and reported.

Key Responsibilities:

1. HR System Documentation & Structure

• Define and document Roles & Responsibilities (R&R) for each department.

• Develop and monitor Key Result Areas (KRA) and Key Performance Indicators (KPI).

• Conduct regular follow-ups with departments to ensure timely updates and reviews.

2. HR Policy & SOP Management

• Draft, revise, and circulate HR policies in consultation with management.

• Prepare Standard Operating Procedures (SOPs) for HR and inter-departmental processes.

• Track policy implementation and ensure compliance across departments.

3. Performance & KPI Monitoring

• Consolidate KPI data from departments and prepare monthly/quarterly KPI reports.

• Identify performance trends and highlight deviations to management.

• Support management in setting realistic and measurable performance targets.

4. Training & People Development

• Maintain Training Needs Analysis (TNA) data for all departments.

• Coordinate training sessions, logistics, attendance, and feedback collection.

• Prepare Training Effectiveness Reviews and track follow-up actions.

• Maintain employee skill matrix and development records.

5. HR Backend & Data Management

• Manage HR documentation, templates, and digital records.

• Support HR audits and management reviews with accurate data.

• Coordinate backend HR analytics and dashboard maintenance (Excel/HRMS-based).

Required Skills & Competencies :

• Strong understanding of HR processes, documentation, and performance systems.

• Excellent in Excel, data analysis, and report presentation.

• Good coordination and communication skills across departments.

• High attention to detail and ability to manage multiple follow-ups.

• Knowledge of HRMS tools, KPI/KRA frameworks, and policy drafting preferred.