378 Hub Operations Jobs - Page 6

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,00018,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Role & Responsibilities: Ensures end to end smooth running of logistics operations for the zone/area Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. Responsible for all the SLAs & TAT are maintained. Responsible for reduction in cost and increase in productivity for the region. Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages Impart behavioral & soft skills training to the team as and when required. Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices Monitoring security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel

Role & responsibilities Planning, Executing & Monitoring end to end first mile and middle mile operations. • To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions. • Work with Engineering/SNOP team on capacity planning. • Perform ongoing analysis to improve facility metrics, service levels and productivity. • Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity. • Review infrastructure and asset requirements based on load projections and network changes. • Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity. • Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls). • Liaise with Customer support teams to resolve client specific escalations and issues. • HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor Preferred candidate profile Educational Background Bachelors Degree (is a MUST) – preferably engineering ; MBA preferred. • Functional Skills –People management, Operations Management. • Personal Attributes - Curiosity, Ownership, Agile • Having good time management skills • Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up. • Ability to work well in a team environment.

Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floorRole & responsibilities Preferred candidate profile

Role & Responsibilities: Ensures end to end smooth running of logistics operations for the zone/area Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. Responsible for all the SLAs & TAT are maintained. Responsible for reduction in cost and increase in productivity for the region. Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages Impart behavioral & soft skills training to the team as and when required. Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices Monitoring security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel

We are looking for a proactive and responsible Hub In-Charge to oversee daily operations at our logistics hub. The ideal candidate will have experience in rider hiring , training, fleet coordination, and hub performance monitoring. You will be responsible for ensuring seamless last-mile delivery, rider availability, and overall operational efficiency. Key Responsibilities: Rider Hiring & Management: Drive the recruitment of delivery riders through local channels, referrals, and recruitment partners. Conduct interviews, onboarding, and background verification of riders. Ensure riders are trained on delivery processes, customer handling, and app usage. Monitor rider performance and implement corrective actions when needed. Maintain an updated rider database with documents and attendance records. Hub Operations: Supervise all hub activities including rider check-in/check-out, parcel sorting, and dispatch. Ensure timely deliveries and pickups within the SLA (Service Level Agreement). Resolve daily operational challenges such as rider absenteeism or route issues. Ensure compliance with safety and operational guidelines. Prepare daily/weekly reports on rider attendance, deliveries, and exceptions. Coordinate with the central operations team for rider demand planning. Liaise with customer support to resolve delivery-related escalations.

Ro At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that youll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean tools SUPERVISORY RESPONSIBILITIES: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. ADDITIONAL JOB ELEMENTS: • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length • Continual standing and/or walking • Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) SKILLs REQUIRED: • Direct management experience for employees and their performance • Experience with performance metrics and process improvement (how, when, who) • Candidates must be flexible to work weekends and/or overnight shifts regularly At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that youll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean tools SUPERVISORY RESPONSIBILITIES: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. SKILLs REQUIRED: • Direct management experience for employees and their performance • Experience with performance metrics and process improvement (how, when, who) • Candidates must be flexible to work weekends and/or overnight shifts regularly le & responsibilities Preferred candidate profile 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Perks and benefits

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Area Manager - Hub Operations NL, FLM Location About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximising for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Leads through planning, organizing, controlling, coordinating and coaching. The Area Managers role is to ensure that 4-6 Hubs assigned to them are managed in a cost effective and profitable manner. The standard operating procedures are adhered by the Hub teams at all times. You are responsible for: Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Ensuring Area Deliverable are met duly reported. Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure Profitable operations. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub teams. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team. Achieving capacity utilization as per budget. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process. Qualification B-tech or MBA (Preferred candidates from Tier I/II MBA institutes). 6 years+ of experience in Courier/Supply Chain/Warehousing/Logistics Operations. To succeed in this role, you should have the following: Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise. Visit our career site to know more about what it means to work at Flipkart. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day. About the Team The Non Large, First and Last Mile Operations team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the NL FLM team there is an ADM team which focuses on alternate delivery channels of Flipkart as a brand among customers. Through Reach Expansion Project, the goal is to reach every Indian home to provide a unique e-commerce experience in the Flipkart way and further strengthen Flipkarts Leadership position in India.

What You'll Do: Own KPIs NPS, CSAT, Productivity & SLA compliance Manage Branch P&L, engineer productivity, and efficiency Reduce manpower attrition & ensure effective team management Handle partner relationships and customer escalations Drive revenue through dealer visits & local network expansion Ensure strong customer satisfaction and partner performance

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Please share your resumes @nileshr.vc@flipkart.com Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & process. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company's goal. Preferred candidate profile Competencies Behaviors, Attitude, Knowledge and Skill desired for the role. Comprehension & Analytical Skills. Customer Orientation & Focus Interpersonal and Interpersonal Communication Capability. Team Building Capability Flexibility & Adaptability Situation Handling and Crisis Management Capability Time Management Capability & Stress Management Coaching Skills Understanding team members capability and adjusting leadership styles. Positive Attitude and Assertiveness with Emotionally Intelligence Managing Disciplinary Process Planning, Organizing and Execution Capability Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com

Oversees day-to-day operations, ensuring process adherence and smooth workflow. Assign tasks efficiently within the team and monitor task execution. Troubleshoot and resolve operation issues swiftly to minimize disruptions. Train new employees and ensure they understand operational processes. Provide ongoing coaching, identify skill gaps, and foster continuous team improvement. Drive professional development initiatives for team growth and performance enhancement

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Please share your resumes @nileshr.vc@flipkart.com Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & process. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company's goal. Preferred candidate profile Competencies Behaviors, Attitude, Knowledge and Skill desired for the role. Comprehension & Analytical Skills. Customer Orientation & Focus Interpersonal and Interpersonal Communication Capability. Team Building Capability Flexibility & Adaptability Situation Handling and Crisis Management Capability Time Management Capability & Stress Management Coaching Skills Understanding team members capability and adjusting leadership styles. Positive Attitude and Assertiveness with Emotionally Intelligence Managing Disciplinary Process Planning, Organizing and Execution Capability Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com

Job Summary: As a Fleet Manager , you will be responsible for building, managing, and optimizing a high-performing team of delivery riders for our store/fulfillment center operations. Your role will include end-to-end management of recruitment, onboarding, training, team performance, and operational efficiency, with a strong focus on last-mile delivery excellence and quick commerce requirements. Key Responsibilities: Rider Recruitment & Onboarding: Source and hire skilled riders aligned with organizational requirements and culture. Ensure proper documentation and verification during onboarding. Training & Development: Provide comprehensive training on the delivery application, grooming standards, and customer service etiquette to ensure an excellent customer experience. Rider Deployment & Capacity Management: Work closely with the operations and growth teams to ensure riders are deployed as per demand and capacity requirements. Team Leadership: Lead by example, motivate riders, and foster a performance-driven culture focused on meeting delivery SLAs and customer expectations. Operational Efficiency: Monitor rider availability and improve daily live rider percentages to enhance delivery efficiency and reliability. Performance Monitoring & Rider Engagement: Track rider productivity, address grievances, and ensure optimal rider engagement and satisfaction. Territory-Level Fleet Oversight: Manage fleet operations within the assigned area and ensure smooth functioning of delivery activities. Retention & Attrition Management: Implement strategies to retain riders and reduce attrition through proactive engagement and resolution of concerns. Budgeting & Payouts: Prepare payout models, manage fuel and operational costs, and ensure timely and accurate disbursement of rider payments. Requirements: Experience: Minimum 5 years in fleet or last-mile delivery operations, with hands-on experience in rider hiring and team handling. Skills: Strong leadership, communication, and analytical skills. Ability to manage operations under pressure. Education: MBA or Masters degree in Operations, Logistics, or related fields preferred. What We Offer: Competitive Salary aligned with market standards. Career Advancement through structured growth paths and learning opportunities. Dynamic Work Culture that values collaboration, ownership, and operational excellence. If you're a results-oriented leader with a passion for last-mile delivery and team building, we invite you to apply and be part of our fast-paced, customer-first organization.

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Experience in handling the ground level operations and Route Management Work experience from Logistic and Warehouse is preferred. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply on sunil.parab@hitachi-cashms.com

Role: Sub Zonal Manager Purpose of Role: To monitor the performance of the hubs designated under them Roles & Responsibilities: Decision Making Managing peak volume and ensuring to achieve on time pickup & delivery of shipmentsCoordinate & analyze the hub capacity to allocate volume to hubsDeciding hub locations as per geography knowledge to setup new hubsSupporting hub incharges in Clearance of pendency People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hubPlanning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIsConnecting with the HIs regarding improvement of their performanceProviding Career progression for the Team Leaders & Hub InchargesMaintaining relationship with the clients & vendors to ensure smooth operations Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)Ensuring availability of infrastructure & inventory Data Interpretation Ensure that the dashboard is viewed & analyzedDecisions to be taken upon data interpretation & analysis Performance Management Ensuring smooth functioning of hubsPerformance management of the hubs in BICProviding feedback & guidance for improving hub performanceConducting training sessions, mentoring and updating new processes across the hubsEngaging the teams with regular hub visits & audits Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performanceProactively assessing, clarifying and validating the needs of franchiseIdentification of new Franchise Partners to onboarding and trainingCoordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performanceFollow up with Franchise for on time COD closureIdentification of Fraud activity and taking actionOnboarding other Delivery Channel - Kirana/3PL VendorReal Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Manage last mile delivery operations. Coordinate with delivery associates, vehicle vendors & internal Staff to improve delivery process. Monitor daily performance of delivery associates( Bike/ van drivers) & resolve route level issue. Required Candidate profile 1-3 yrs exp. in e-commerce last mile delivery operations. Exp. in hiring bike riders & vehicles on regular basis. Open for rotational shifts ( morning / evening) Should be aware about local geography

Job Purpose: The Manager Motherhub Operations is responsible for overseeing the operations of a central hub, including Dry processing, storage, and distribution. This role ensures the smooth, efficient, and safe handling of Dry products, from receipt at the hub to delivery to customers. The position involves managing staff, optimizing operational processes, and maintaining high standards of hygiene, quality, and safety in line with industry regulations. Key Responsibilities: 1. Dry Handling and Processing: Oversee the receipt, storage, and processing of dry products from suppliers, ensuring all operations are conducted in compliance with food safety regulations. Ensure that Dry is processed, packaged, and stored appropriately to maintain quality, freshness, and safety. Monitor and maintain equipment involved in Dry processing and storage. 2. Quality Control and Compliance: Implement and enforce quality control protocols to ensure all Dry products meet internal standards and regulatory requirements (e.g., FDA, HACCP). Conduct regular quality audits, including testing for Dry quality, shelf-life, and safety. Ensure the facility meets health and safety standards and is compliant with local and international dairy industry standards. 3. Warehouse & Inventory Management: Oversee the storage and inventory management of products, ensuring proper temperature control and rotation (FIFO). Track product movement, manage stock levels, and avoid overstocking or shortages. Coordinate with procurement and logistics teams to ensure timely and accurate replenishment of inventory. 4. Team Management: Lead and manage the operations team, including production staff, warehouse employees, and quality assurance personnel. Provide training and support to staff on best practices for handling, hygiene, and operational safety. Foster a culture of teamwork, accountability, and continuous improvement. 5. Supply Chain and Distribution: Collaborate with logistics teams to ensure the timely distribution of products to customers, ensuring delivery schedules are met. Optimize routes and schedules to reduce delays and transportation costs. Coordinate with external vendors and suppliers to ensure a steady supply of raw products inputs. 6. Health, Safety, and Hygiene: Ensure all workers comply with food safety, health, and hygiene standards, especially regarding products handling and storage. Ensure regular cleaning and sanitation of the production area and equipment in accordance with regulatory standards. Implement and enforce emergency protocols to manage issues such as contamination, refrigeration failures, or transportation delays. 7. Cost Control and Budget Management: Manage the operations budget, ensuring efficient use of resources and reducing waste. Track operational expenses and look for cost-saving opportunities without compromising product quality. Generate reports on key operational metrics such as production volumes, waste reduction, and profitability. 8. Customer Relations and Product Availability: Ensure that customer orders are fulfilled accurately and on time, addressing any concerns related to product quality or delivery. Maintain relationships with key customers, ensuring their needs are met in terms of product quality, quantity, and delivery timelines. Qualifications & Experience: Education: Bachelor’s degree in Food Science, Supply Chain Management, Business Administration, or a related field. Certifications in food safety or dairy processing (e.g., HACCP, ISO 22000) are preferred. Experience: Minimum of 3 years in motherhub operations, logistics, or supply chain management, with at least 2.5 years in leadership role within a Dry or dairy processing facility. Experience in managing inventory, quality control processes, and team supervision in a food production or dairy environment Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse teams. Excellent organizational, problem-solving, and communication skills. Ability to manage budgets, track operational performance, and ensure cost-effective operations. In-depth knowledge of food safety regulations and quality control practices specific to dairy products. Work Environment: The role involves working in a FMCG products processing facility. The work schedule may require flexibility, including the possibility of weekend or off-hours work depending on operational needs. Key Performance Indicators (KPIs): Product quality compliance rate. Inventory accuracy and stock rotation (FIFO/FEFO). On-time delivery and fulfillment of customer orders. Reduction in operational waste, spoilage, and transportation costs. Employee performance, training completion, and safety compliance.

Job description Role & responsibilities Identify root causes / improvement areas and work collaboratively to improve performance Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties, and overseeing workloads in order to achieve Inventory Function goals Identify patterns, analyse trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance Drive the selection and implementation of process improvement & cost optimization projects by analysing the Inventory Performance Metrics with a vision to enhance customer experience Accountable for end to end inventory efficiency, financial control, minimizing inventory losses and ensuring inventory variance is within budget Ensure replenishment and stock take processes are completed within agreed timelines and accuracy to ensure no productivity loss in subsequent activities Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and Shift In-charges Balance the short term and long-term goals and drive right decision making and performance culture Lead all communication and collaboration with cross functional teams to maximize the Inventory Performance Continually raise the bar on quality and safety standards in Inventory Function Ensure the execution of Operations in line with SOPs Resolve System Failures and Hardware Failures Co-ordinate with relevant stakeholders (Site Team & Central Team) Ensure the safety and security of Operational Aids & MHE's Adhere to Company standards and policies in addition to all regulatory requirement Skill Set Teamwork & Leadership Problem Solving & Decision Making People Management & Negotiation Skills Stakeholder Management & Project Management Conflict Management Situational & Strategic Thinking Execution Excellence Proficient Communication Skills (Verbal & Written) Adaptability to Change Preferred candidate profile What you will need: Qualification Bachelors / Masters Degree in Logistics/Supply Chain or related fields 4-8 years of Supervisory Experience Microsoft office Suite Proficient Knowledge in Specific Function Preferably only female candidates with local language awareness will be ideal fit for this role

Roles and Responsibilities Manage daily operations of the hub, ensuring efficient use of resources and meeting customer expectations. Plan routes for delivery drivers to optimize logistics operations and reduce costs. Oversee inventory management, including receiving, storing, and shipping products on time. Coordinate with other departments (e.g., sales, marketing) to ensure seamless execution of orders from receipt to delivery. Monitor performance metrics such as on-time delivery rates, customer satisfaction scores, etc.

The Administration Manager / Hub Manager will be responsible for maintaining a positive and productive community by planning and executing programs and events, communicating with members, and overseeing the day-to-day operations of the co-working space. Role & responsibilities : 1) Ensuring the Co-working space is clean, inventory is stocked, the mail is received, and local vendors deliver without disruption. Managing the entire centre in terms of quality services. 2) Handling day to day grievances of clients and provide them prompt solution. 3) Creating networking initiatives, social events, and local partnerships to enhance the community experience. 4) Handling of walk-in clients and maintain walk-in sheet on daily basis. Conducting onsite tours, following up with leads, and signing up new members. 5) Maintaining few sheets on excel: Revenue sheet, KYC Sheet, Inventory Sheet, Estimate invoice sheet, Walk-in sheet, Operational issues and Bank Sheet. 6) Mandatory to do the KYC of clients. 7) Managing, Training and Monitoring Housekeeping and security staff. 8) Resolving issues raised by the members within defined TAT. 9) Working on any other duties that may be necessary from time to time. Preferred candidate profile : 1) Strong communication and interpersonal skills. 2) Experience in community management, event coordination or customer service. 3) Ability to build relationships, network, and work collaboratively with members.

Briefing Document Senior Manager - Fulfillment Operations 1 About the Organization About Delhivery According to RedSeer Report, Delhivery is India's largest and fastest-growing fully-integrated logistics services player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL, and TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 1 billion shipments since inception and today works with over 21,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. For more information about Delhivery, please visit www.delhivery.com. Vision We aim to build the operating system for commerce, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. Team Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 66,000+ people strong. 2 About the Organization Logistics Technology Create Build consumer, product, location intelligence from differentiated precision & efficiency through data capabilities Provide best- in- class customer experience to drive Establish highest quality infra & largest reach Become the operating system for stickiness order data commerce Build products/ insights to enable customers to Use scale to lower cost of fulfilment drive sales & profitability We are building the Operating System for Commerce 3 Role Description About the Role Role Senior Manager Operations Grade G3 Department Sub Department Fulfillment Operations Managers & TLs Reporting Relationship Location Director/Senior Director Reporting Relationship (Team) Ahmedabad CTC Range (INR) Up to 20 LPA (excl. ESOPs as applicable) 4 Role Description Key Responsibilities 1.Oversee and control operations across the 6 10 FCs or 1-2 large sites in respective zones 2.Monitor client TATs daily and handle escalations from Client servicing teams 3.Review FC plans with regards to the following Manpower planning Capital expenditure (including IT assets) Consumables planning 4.Take ownership of FC P&L in respective zones ¢ ¢ ¢ Keep costs under control as per budgeted figures Meet with new clients to help them understand operations and ensure successful client start-up Meet with key existing clients to understand their issues and use the feedback to improve operations 5.Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action 6.Carry out routine audits across FCs to ensure compliance of the following ¢ ¢ ¢ Operational SOPs Legal / regulatory compliances Health and Safety guidelines 7.Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence 8.Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones. 9.Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met. 10.Responsible for designing and implementing improved processes or operational policies. Recommends changes to products, or services to fulfill customer needs to the quality team. 11.Capital Expenditure ¢ Generate capex requirements of individual FCs on a monthly basis. Carry out a basic evaluation of whether the capex is required or not at the FC level ¢ Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month 5 Role Description Person Specifications- Skillsets/Education ¢ Educational Background - MBA (Premier college) with 4+ years of experience / B.Tech. (Premier College) 6+ years of experience ¢ Functional Skills - Vendor Management, Project Management (Any relevant certification will be added advantage) ¢ Experience - 5-8 years Relevant exp in Logistics/ Manufacturing industry Experience in SCM Operations/ Logistics Operations ¢ Behavioral Skills Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up. Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management. 6 Culture & Benefits With people obsession right at the center of our DNA, we take pride and appreciate the hard and smart work done by each of them. With over 55000 employee spread across 2500+ cities, 19k pin codes, we at Delhivery are connected to each other through one common intent- to become the operating system of the commerce industry and in turn become India s largest Logistics Company. Post joining, you will get an opportunity to work with like minded individuals who are passionate, driven and enthusiastic and lead their teams through efficiency, technology and empathy. Delhivery Code:- Maniacally People Centric Efficiency, Always Enablement> Control Post Joining:- You will undergo an extensive induction and training program wherein the working of the overall organization and each department would be discussed in detail along with visitation to key facilities (keeping in mind COVID Guidelines) 7 Culture & Benefits Benefits Financial & Leaves:- i. Flexibility to Working from Home ii. Flexible timings iii. Employee Loan Assistance Program iv. Continuous Learning Benefit v. Sabbatical (in case any employee due to unforeseeable reasons needs to take a break but does not wish to exit) vi. Financial Aid to all employees (on-roll / off-roll) vii. Heavy extensive Referral Program for all employees viii. Parental Support:- i. Paternity Leave (4 weeks paid + 4 weeks unpaid) ii. Maternity Leave (26 weeks paid+ 26 weeks unpaid) iii. Adoption Leaves (12 weeks for the mother) ix. Parental Insurance (Either own parent or spouse's parents) x. Flexi benefits: we offer a bucket full of flex benefits like Car Lease with 100% on road funding, Drivers salary, Meal vouchers, LTA e.t.c compliant to the IT act, which helps our employees reduce the tax burden and increase their take home salary xi. Buy from Auctions: we have a dedicated portal for our employees to buy from auctions across various options like Mobile, electronics, Appliances, Fashion and much more Wellbeing - We help our employee look after their health and wellbeing, enabling them to deliver their best at home and at work with multiple initiatives to support them I. Employee Assistance Program where employee can seek assistance w.r.t any issues related to personal life through renown psychologists and physiatrists that are completely confidential and available 24/7 II. Teleconsultation/ Tele medicine - Virtual consultation with general physicians for employees and eligible dependents, employees can also seek online Diet and Nutrition Counselling III. COVID Vaccination is enabled as part of health benefits for employees, where they can choose the vaccinate schedule as per their convenience and get themselves vaccinated at zero cost 8 Come and join our journey.. 9

Role & Responsibilities: Ensures end to end smooth running of station operations for the assigned area/cluster. Ensures all the operational SOPs are followed, and timely audit is conducted. Monitors Zero Breach across Region in terms of shipments closures within defined TAT. Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date) Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs Acts as a people manager and coordinates with HR for FEs salaries, other issues & grievances. Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages Monitors security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel.