160 Hub Operations Jobs - Page 3

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Kindly reach out to amesh.krp@cielhr.com - 9809328109 for any queries

Hi, PFB the key responsibilities: Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) Manage the weekly creation and daily management of the linehaul schedule and associated systems Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments Maintain the shipment records for each client Maintain the SLA for each shipment to be received at customer premises within scheduled time. Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Roles & Responsibilities: Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics) HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

The Assistant Manager - Warehouse will be based in Chennai Industrial Park and will be responsible to implement a successful operation by managing all distribution, warehouse functions. Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff. Here is a glimpse of what youll do Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complies with local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Controls inventory levels by conducting physical counts; reconciling with data storage system. Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Monitors volume of business and determines appropriate work schedule. Sets productivity and establishes necessary controls to ensure objectives are met. Monitors condition and maintenance of operating / material handling equipment. Constantly monitors the efficient handling of shipments and receipts to create an error free culture. Reviews the loading and unloading schedules to maximize efficiencies and reduce expenses. Coordinate floor cycle counts, physical inventory and reconciling records. Here is some of what you’ll need (required) Typically requires a Bachelor's degree or equivalent experience and extensive knowledge of purchasing policies and practices in addition to 12 + years of materials experience with advanced experience using MRP systems. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Demonstrates expert functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills. Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites. Ability to effective present information to management and customers. Here are a few of our preferred experiences Master’s degree preferred Here are a few examples of what you’ll get for the great work you provide Health Insurance PTO

Dear Candidates, We are looking for Cluster Manager (Last Mile / e-commerce) Responsibilities: Oversee daily last-mile operations for on-time delivery Analyze KPIs and drive performance improvements Collaborate to resolve operational challenges Foster a culture of excellence What We are Looking For: 3 to 5 years in last-mile or e-commerce operations Must have a solid understanding of last-mile delivery metrics Strong leadership, analytical skills, and a proactive mindset Ability to thrive in a fast-paced environment Regards, HR

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred candidate profile Graduation Mandatory

Designation : Delivery Boy Qualification : +2 or Any Degree Experience : Freshers Also Can Apply Salary : 7.50 AED Per Ride Indian License Mandatory Have Good Knowledge In Google Map Direct Employment Visa Contact: HR - Sujith - 8015201826

Operations Management: Overseeing daily operations: This includes receiving, storing, and dispatching goods, ensuring timely delivery and on-time departures of delivery vans. Inventory management: Maintaining accurate stock levels, managing inventory, and ensuring efficient flow of goods. Logistics: Ensuring smooth logistics processes, including coordinating with warehouse teams and supply chain partners. Addressing issues: Identifying and resolving operational issues and problems related to inbound and outbound operations. Team Management: Supervising and managing the hub team: Providing guidance, coaching, and mentoring to team members. Training and development: Providing training and development opportunities to enhance team skills and performance. Employee engagement: Implementing employee engagement initiatives to foster a productive and positive work environment. Customer Service and Compliance: Ensuring customer satisfaction: Promptly and effectively addressing customer escalations and ensuring a positive customer experience. Adhering to company policies and procedures: Ensuring compliance with company policies, SOPs (Standard Operating Procedures), and SLAs (Service Level Agreements). Safety and security: Ensuring the safety of the building, staff, and shipments, and maintaining high hygiene standards.

Flipkart is Indias leading e-commerce marketplace, focused on delivering exceptional customer experiences through technology, innovation, and a robust supply chain network. As part of the Walmart-owned Flipkart Group, we are committed to empowering businesses and individuals across India, while creating a diverse and inclusive workplace. Job Summary We are looking for a dynamic and responsible Hub Assistant who can efficiently manage daily sorting operations while also handling basic team leader responsibilities. This hybrid role is ideal for candidates who are hands-on with logistics processes and ready to step up as a team coordinator within the hub. Key Responsibilities Sorting & Operations: Receive, scan, and sort parcels based on pincode and route. Ensure accurate tagging, packaging, and placement of shipments. Assist in loading/unloading vehicles and organizing shipments for delivery. Follow standard operating procedures (SOPs) to ensure smooth operations. Freshers with strong leadership and operational skills may also apply.

Hi, PFB the key responsibilities: Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) Manage the weekly creation and daily management of the linehaul schedule and associated systems Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments Maintain the shipment records for each client Maintain the SLA for each shipment to be received at customer premises within scheduled time. Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Hi, PFB the key responsibilities: • Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) • Manage the weekly creation and daily management of the linehaul schedule and associated systems • Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions • Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments • Maintain the shipment records for each client • Maintain the SLA for each shipment to be received at customer premises within scheduled time. • Work with forecasting team to drive improvement of the base forecast • Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems • Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy • Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Job Purpose: The Manager Motherhub Operations is responsible for overseeing the operations of a central hub, including Dry processing, storage, and distribution. This role ensures the smooth, efficient, and safe handling of Dry products, from receipt at the hub to delivery to customers. The position involves managing staff, optimizing operational processes, and maintaining high standards of hygiene, quality, and safety in line with industry regulations. Key Responsibilities: 1. Dry Handling and Processing: Oversee the receipt, storage, and processing of dry products from suppliers, ensuring all operations are conducted in compliance with food safety regulations. Ensure that Dry is processed, packaged, and stored appropriately to maintain quality, freshness, and safety. Monitor and maintain equipment involved in Dry processing and storage. 2. Quality Control and Compliance: Implement and enforce quality control protocols to ensure all Dry products meet internal standards and regulatory requirements (e.g., FDA, HACCP). Conduct regular quality audits, including testing for Dry quality, shelf-life, and safety. Ensure the facility meets health and safety standards and is compliant with local and international dairy industry standards. 3. Warehouse & Inventory Management: Oversee the storage and inventory management of products, ensuring proper temperature control and rotation (FIFO). Track product movement, manage stock levels, and avoid overstocking or shortages. Coordinate with procurement and logistics teams to ensure timely and accurate replenishment of inventory. 4. Team Management: Lead and manage the operations team, including production staff, warehouse employees, and quality assurance personnel. Provide training and support to staff on best practices for handling, hygiene, and operational safety. Foster a culture of teamwork, accountability, and continuous improvement. 5. Supply Chain and Distribution: Collaborate with logistics teams to ensure the timely distribution of products to customers, ensuring delivery schedules are met. Optimize routes and schedules to reduce delays and transportation costs. Coordinate with external vendors and suppliers to ensure a steady supply of raw products inputs. 6. Health, Safety, and Hygiene: Ensure all workers comply with food safety, health, and hygiene standards, especially regarding products handling and storage. Ensure regular cleaning and sanitation of the production area and equipment in accordance with regulatory standards. Implement and enforce emergency protocols to manage issues such as contamination, refrigeration failures, or transportation delays. 7. Cost Control and Budget Management: Manage the operations budget, ensuring efficient use of resources and reducing waste. Track operational expenses and look for cost-saving opportunities without compromising product quality. Generate reports on key operational metrics such as production volumes, waste reduction, and profitability. 8. Customer Relations and Product Availability: Ensure that customer orders are fulfilled accurately and on time, addressing any concerns related to product quality or delivery. Maintain relationships with key customers, ensuring their needs are met in terms of product quality, quantity, and delivery timelines. Qualifications & Experience: Education: Bachelor’s degree in Food Science, Supply Chain Management, Business Administration, or a related field. Certifications in food safety or dairy processing (e.g., HACCP, ISO 22000) are preferred. Experience: Minimum of 3 years in motherhub operations, logistics, or supply chain management, with at least 2.5 years in leadership role within a Dry or dairy processing facility. Experience in managing inventory, quality control processes, and team supervision in a food production or dairy environment Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse teams. Excellent organizational, problem-solving, and communication skills. Ability to manage budgets, track operational performance, and ensure cost-effective operations. In-depth knowledge of food safety regulations and quality control practices specific to dairy products. Work Environment: The role involves working in a FMCG products processing facility. The work schedule may require flexibility, including the possibility of weekend or off-hours work depending on operational needs. Key Performance Indicators (KPIs): Product quality compliance rate. Inventory accuracy and stock rotation (FIFO/FEFO). On-time delivery and fulfillment of customer orders. Reduction in operational waste, spoilage, and transportation costs. Employee performance, training completion, and safety compliance.

**Local language fluency is a MUST** At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Role & responsibilities: Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis. Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. Enhance Engagement with accounts to improve business and increase retention. Drive stores against goals (Volume, FTR and other key metrics). Handling day to day operational escalations and be available to round the clock to manage the issues. Internal/External Stake holder management. Support station operations and/or customer deliveries. Essential Skills: Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs. Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Freshers also can apply Kindly reach out to sathya.s@cielhr.com - 8618271268 for any queries

Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred Male candidates Graduation Mandatory

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred Male candidates Graduation Mandatory

Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion. Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets. Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator. Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report. Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation. Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well. Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities. Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures. Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department. Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business. Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible. Contributes to team effort by accomplishing related results as needed. Ensure all KPIs are 100% achieved Adhere to operational requirements for the required results.

Hi, PFB the key responsibilities: • Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) • Manage the weekly creation and daily management of the linehaul schedule and associated systems • Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions • Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments • Maintain the shipment records for each client • Maintain the SLA for each shipment to be received at customer premises within scheduled time. • Work with forecasting team to drive improvement of the base forecast • Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems • Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy • Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Role & responsibilities : Lead and manage daily operations to ensure smooth and efficient workflows. Develop, implement, and monitor operational policies and procedures. Identify areas of improvement and propose process optimization initiatives. Set goals and KPIs for the operations team; monitor performance and report metrics. Manage budgets, forecasts, and resource allocation for operational functions. Collaborate with cross-functional teams such as HR, Finance, Sales, and Customer Service. Ensure compliance with company policies, legal guidelines, and regulatory requirements. Hire, train, supervise, and evaluate operations staff; foster a high-performance culture. Oversee vendor relationships and logistics Handle escalations, risk mitigation, and crisis management within operations.

Looking for Territory Business Head for Surat Location Key Responsibilities-P&L Ownership Overall P&L Head for the Branches under him/her. Located at the major Branch and frequently visits the other Branches. Revenue Accountability-Customer relationships, RBD growth, NBD Support Cost Accountability-Authority to manage all operating costs for the Branches. Service Accountability-monitors performance, takes action on defaulters in alignment with BH. Ensures monthly Reward and Recognition program. Key Performance Indicator %same day pickup/booking and connection within cutoff. %FAD %Forward closure(open CN closure within timeline) %CRM closure within TAT. PUD CPK and CPT We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Preferred candidate profile We are looking for Graduate OR Post Graduate candidate who are from Same Industry & can join us within 15 days OR immediate joining.

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred Male candidates Graduation Mandatory

PFB the key responsibilities: Accountable for achieving service level, cost, quality and employee morale within his/her AOR. Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions. Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities. Facilitate communication and coordination with different teams such as commercial, security & fleet. Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs. Ensuring the pipeline and succession plan for the team for SMs and below is in place. To assess the capability gaps of the team and to build/execute a plan to close the gaps. Formulating a contingency plan for his/her respective AOR. Plan & execute facility relocation, expansion, and sorter implementations. Responsible for training, mentoring, coaching of Senior Managers & Managers. Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery. HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Planning, Executing & Monitoring end to end first mile and middle mile operations. To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions. Work with Engineering/SNOP team on capacity planning. Perform ongoing analysis to improve facility metrics, service levels and productivity. Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity. Review infrastructure and asset requirements based on load projections and network changes. Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity. Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls). Liaise with Customer support teams to resolve client specific escalations and issues. HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Dear Candidates, We are looking for an Assistant Manager - Operations (Last Mile / e-commerce) Responsibilities: Oversee daily last-mile operations for on-time delivery Analyze KPIs and drive performance improvements Collaborate to resolve operational challenges Foster a culture of excellence What We are Looking For: 3 to 5 years in last-mile or e-commerce operations Must have a solid understanding of last-mile delivery metrics Strong leadership, analytical skills, and a proactive mindset Ability to thrive in a fast-paced environment Regards, HR