378 Hub Operations Jobs - Page 3

Job Summary: Responsible for managing overall hub operations, including manpower supervision, rider management, inventory handling, and ensuring timely dispatch and deliveries. Acts as the key point of contact for smooth daily execution and performance tracking. Key Responsibilities: Supervise daily hub activities and staff. Manage delivery riders onboarding, routing, performance. Ensure on-time dispatch and delivery of shipments. Monitor inventory flow and documentation. Maintain hub discipline, safety, and compliance. Coordinate with regional teams for operational efficiency. Performance Metrics: On-Time Dispatch Rate (OTD) Delivery Success Rate (%) Rider Productivity (Deliveries per Rider per Day) Hub TAT (Turnaround Time) Manpower Utilization Inventory Accuracy (%) Attendance & Shift Adherence Customer Escalations / Returns Rate Role & responsibilities Preferred candidate profile 7012093797

Senior Territory Service Representative Role: Qualification : min 12th Pass, Graduates preferred. Knowledge: Should know local geography. Skills : - Should possess a two-wheeler - Should possess a valid DL (Driving License) - High organizational commitment - Good team worker - Preferably knows basic Computers - Good communication in Local/English languages. Delivery 1. Unloading the bags from vehicle 2. Scan the shipments 3. Primary Sorting and Secondary sorting 4. Outscan the shipments as per delivery route 5. Delivering the shipment as per package address only 6 Take an acknowledge form customers through device (BYOD) 7. Update correct status code for undelivered shipments at customer address 8. Delivery process will be briefed through a training 9. Handing over of cod amount on the same day to the supervisor 10. Undelivered shipments needs to be handed over to the supervisor 11. Proper dress code and carry field bags all the delivery points Pickup 1. Pickup as per SOP 2. Timely pickup at customer place as per cut off timing 3.Check if serviceable location 4. Count number of shipments at the customer and take acknowledgement on the pickup sheet 5. Inscan the shipment at the office and handle Rapid entry 6. Primary and secondary sorting of the shipments 7. Bagging process 8. Canvas bags to be Loaded in to the vehicle 9. Reaching location for timely connection

Minimum 6 working days out of 7 required per week Mandatory working days: Thursday, Friday, Saturday, and Sunday Should be Punctual, Hard Working. He love to Ride bike. Accountable for assignments. Honest and having good track record.

Job Title: Sr. Executive - Hub Operations Band: 2 Reports to: Senior Manager - Hub Operations Location: Gurgaon- Bilaspur / Delhi NCR Function: Operations Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors. JOB ROLE & RESPONSIBILITIES: Coordinates Hub and Sort Operations Analyzes volume projections from load forecast plans to ensure adequate staffing. Reviews daily operational reports to manage productivity, performance and service. Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities. Monitors Safety Compliance Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place. Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan. Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met. Maintains updated employee training and certifications to provide a safe, proficient work environment. Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness. Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc. Solicits input from team members and employees to improve the work environment. Supervises and Develops Others Determines employees training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork. Manages Internal and External Customer Needs Ensures healthy employee relations so as to minimize the number of grievances. Supervises Assistance of Internal and External Customer Needs Attends Hub pre-sort meetings to understand operational needs. Collaborates with internal customers to ensure loads are processed on-time according to service commitments. Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly. Supports Collaborative Work Environment Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup. Provides communication and training to employees to share updates on new services and procedural changes. Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service. Develops and maintains working employee relationships to promote positive labor relations. SKILLS AND KNOWLEDGE REQUIREMENTS Good experience in managing hub operations (middle mile) Knowledge of budgeting and accounting principles. Skill in budget preparation and forecasting. Experience in handling workflow. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of CRM software and Microsoft Office Suite. Customer service attitude with excellent negotiation skills. Educational Qualifications: Bachelors Degree or equivalent Relevant Experience: 5-6 years of relevant experience in similar capacity and industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Engage, Inspire and Develop people Page 1 of 2

Job Summary: Responsible for managing overall hub operations, including manpower supervision, rider management, inventory handling, and ensuring timely dispatch and deliveries. Acts as the key point of contact for smooth daily execution and performance tracking. Key Responsibilities: Supervise daily hub activities and staff. Manage delivery riders onboarding, routing, performance. Ensure on-time dispatch and delivery of shipments. Monitor inventory flow and documentation. Maintain hub discipline, safety, and compliance. Coordinate with regional teams for operational efficiency. Performance Metrics: On-Time Dispatch Rate (OTD) Delivery Success Rate (%) Rider Productivity (Deliveries per Rider per Day) Hub TAT (Turnaround Time) Manpower Utilization Inventory Accuracy (%) Attendance & Shift Adherence Customer Escalations / Returns Rate Interested candidate contact on:7012093797

Job Title: Sr. Executive - Hub Operations Band: 2 Reports to: Senior Manager - Hub Operations Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune Function: Operations Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors. JOB ROLE & RESPONSIBILITIES: Coordinates Hub and Sort Operations Analyzes volume projections from load forecast plans to ensure adequate staffing. Reviews daily operational reports to manage productivity, performance and service. Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities. Monitors Safety Compliance Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place. Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan. Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met. Maintains updated employee training and certifications to provide a safe, proficient work environment. Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness. Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc. Solicits input from team members and employees to improve the work environment. Supervises and Develops Others Determines employees training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork. Manages Internal and External Customer Needs Ensures healthy employee relations so as to minimize the number of grievances. Supervises Assistance of Internal and External Customer Needs Attends Hub pre-sort meetings to understand operational needs. Collaborates with internal customers to ensure loads are processed on-time according to service commitments. Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly. Supports Collaborative Work Environment Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup. Provides communication and training to employees to share updates on new services and procedural changes. Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service. Develops and maintains working employee relationships to promote positive labor relations. SKILLS AND KNOWLEDGE REQUIREMENTS Good experience in managing hub operations (middle mile) Knowledge of budgeting and accounting principles. Skill in budget preparation and forecasting. Experience in handling workflow. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of CRM software and Microsoft Office Suite. Customer service attitude with excellent negotiation skills. Educational Qualifications: Bachelors Degree or equivalent Relevant Experience: 5-6 years of relevant experience in similar capacity and industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Engage, Inspire and Develop people Page 1 of 2

Job Title: Hub Incharge (Last Mile Operations) Job Location: Chandigarh, Ludhiana, Patiala , Jalandhar Last Mile Operations Management 1)Manpower planning and new rider onboarding Ensure smooth and timely pickup of shipments from sellers. 2)Monitor vehicle utilization, load factors, and cost-efficiency. 3)Track daily volumes, dispatch timeliness, and SLA adherence. 4)Ensure proper shift planning, manpower allocation, and productivity tracking. 5)Manage team of delivery associates/TLsTimely connection , control on zero pick sellers, long tail routes Rider process training and review. Date of Interview:28th & 29th Aug 2025 Time- 11:00 am- 5:00 pm Location: Shadowfax Technologies Pvt. Ltd.,plot no, 87, phase 2, Panchkula-134113 Share your CV's to satyendra.pandey@shadowfax.in

As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necessary. Your role will also involve utilizing Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, and Problem-Solving Skills to effectively carry out your duties. At FedEx, we prioritize our employees and are dedicated to fostering a diverse, equitable, and inclusive workforce that upholds fair treatment and provides growth opportunities for all individuals. We are an equal opportunity employer committed to hiring qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx, as one of the world's largest express transportation companies, is recognized as one of the top 10 Most Admired Companies by "Fortune" magazine. With a global network that spans over 220 countries and territories, FedEx relies on its exceptional team of employees to deliver outstanding transportation and business solutions to customers worldwide. Our People-Service-Profit philosophy underscores our commitment to caring for our employees, who in turn provide exceptional service to our customers, leading to profitability that ensures our future success. By reinvesting profits into the business and our employees, we maintain a work environment that encourages innovation and high-quality service delivery. The FedEx culture is a vital component of our identity and success, driving our behaviors, actions, and activities across the globe. It is a key differentiator that sets us apart in the global marketplace and underpins our growth and competitiveness.,

Manage end-to-end warehouse operations, ensure WMS accuracy, oversee inventory control, and stock audits, and coordinate with clients for seamless inbound/outbound operations and SLA adherence. Required Candidate profile Need someone with 3+ years of experience in warehouse management and client coordination. Should be excellent in communication and MS Excel.

Job Title: Sales Zonal Manager Logistics (Delhi NCR) About the Role We are seeking an experienced Sales Zonal Manager to lead sales and business development for the Delhi NCR region . The role involves driving revenue growth, acquiring new clients, and leading a high-performing sales team in the logistics & supply chain space. This is an exciting opportunity for professionals with experience in companies like Delhivery, Ecom Express, Xpressbees, Shadowfax, Blue Dart, DTDC, Gati, Safexpress, FedEx, DHL, Amazon Transportation, Flipkart Logistics, Ekart, Rivigo, or similar logistics/e-commerce organizations. Key Responsibilities Drive zonal sales strategy and achieve revenue targets across Delhi NCR. Acquire new B2B/B2C clients in logistics, e-commerce, courier, express delivery, and supply chain solutions. Build and maintain strong client relationships, acting as a key escalation point for regional accounts. Lead, mentor, and motivate a team of Regional Sales Managers/BD Managers to ensure target achievement. Identify market opportunities through competitor mapping (Delhivery, Ecom Express, Xpressbees, Shadowfax, Blue Dart, etc.) and implement winning strategies. Collaborate with operations and product teams to deliver customized logistics solutions (first-mile, last-mile, express, warehousing, reverse logistics). Monitor sales pipeline, closures, client retention, and revenue growth at the zonal level. Desired Candidate Profile Graduate/Postgraduate (MBA preferred) with 37 years of sales/business development experience. At least 3–5 years in a zonal/regional sales leadership role within logistics, courier, or e-commerce supply chain. Strong background with competitor companies like Delhivery, Ecom Express, Xpressbees, Shadowfax, Blue Dart, DTDC, Gati, Safexpress, DHL, FedEx, Rivigo, Ekart, Flipkart Logistics, Amazon Transportation, etc. Proven track record of achieving revenue targets, client acquisition, and account growth. Excellent leadership, negotiation, and stakeholder management skills. Strong understanding of logistics operations (last-mile, mid-mile, line haul, warehousing, reverse logistics). Willingness to travel extensively within the Delhi NCR zone.

The Senior Executive Team Lead Hub Operations is responsible for overseeing and coordinating daily operational activities at the hub. Interested Candidates contact on :7012093797 Roles and responsibilities 1. Hub Operations Management Oversee the day-to-day functioning of the hub, including inbound (receiving), sorting, storage, and outbound (dispatch) operations. Ensure smooth handling of shipments, minimizing delays, damage, or loss. Coordinate vehicle loading/unloading and manage dock operations effectively. 2. Team Supervision & Leadership Lead and manage a team of warehouse associates, delivery personnel, and support staff. Allocate tasks, monitor performance, and ensure discipline and accountability. Conduct daily briefings, assign work plans, and maintain high staff morale. 3. Productivity & Performance Monitoring Track key operational metrics such as turnaround time (TAT), order accuracy, and throughput. Ensure the team meets daily, weekly, and monthly performance targets. Analyze operational data to identify areas for improvement.

Purpose of Role : To monitor the performance of the hubs designated under them Roles & Responsibilities: Decision Making Managing peak volume and ensuring to achieve on time pickup & delivery of shipments Coordinate & analyze the hub capacity to allocate volume to hubs Deciding hub locations as per geography knowledge to setup new hubs Supporting hub incharges in Clearance of pendency People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hub Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs Connecting with the HIs regarding improvement of their performance Providing Career progression for the Team Leaders & Hub Incharges Maintaining relationship with the clients & vendors to ensure smooth operations Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening) Ensuring availability of infrastructure & inventory Data Interpretation Ensure that the dashboard is viewed & analyzed Decisions to be taken upon data interpretation & analysis Performance Management Ensuring smooth functioning of hubs Performance management of the hubs in BIC Providing feedback & guidance for improving hub performance Conducting training sessions, mentoring and updating new processes across the hubs Engaging the teams with regular hub visits & audits Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance Proactively assessing, clarifying and validating the needs of franchise Identification of new Franchise Partners to onboarding and training Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance Follow up with Franchise for on time COD closure Identification of Fraud activity and taking action Onboarding other Delivery Channel - Kirana/3PL Vendor Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership

Role: Sub Zonal Manager Purpose of Role: To monitor the performance of the hubs designated under them Roles & Responsibilities: Decision Making Managing peak volume and ensuring to achieve on time pickup & delivery of shipments Coordinate & analyze the hub capacity to allocate volume to hubs Deciding hub locations as per geography knowledge to setup new hubs Supporting hub incharges in Clearance of pendency People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hub Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs Connecting with the HIs regarding improvement of their performance Providing Career progression for the Team Leaders & Hub Incharges Maintaining relationship with the clients & vendors to ensure smooth operations Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening) Ensuring availability of infrastructure & inventory Data Interpretation Ensure that the dashboard is viewed & analyzed Decisions to be taken upon data interpretation & analysis Performance Management Ensuring smooth functioning of hubs Performance management of the hubs in BIC Providing feedback & guidance for improving hub performance Conducting training sessions, mentoring and updating new processes across the hubs Engaging the teams with regular hub visits & audits Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance Proactively assessing, clarifying and validating the needs of franchise Identification of new Franchise Partners to onboarding and training Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance Follow up with Franchise for on time COD closure Identification of Fraud activity and taking action Onboarding other Delivery Channel - Kirana/3PL Vendor Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Purpose of Role: To monitor the performance of the hubs designated under them Roles & Responsibilities: 1. Decision Making Blocking pincodes in choked hubs in coordination with Ops team, Hub Incharge & Central Team Managing peak volume and ensuring to achieve on time delivery of shipments Coordinate & analyze the hub capacity to allocate volume to hubs Deciding hub locations as per geography knowledge to setup new hubs Supporting hub incharges in Clearance of pendency shipments 2. People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hub Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs Connecting with the HIs regarding improvement of their performance Providing Career progression for the Team Leaders & Hub Incharges Maintaining relationship with the clients & vendors to ensure smooth operations 3. Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening) Ensuring availability of infrastructure & inventory 4. Data Interpretation Ensure that the dashboard is viewed & analyzed Decisions to be taken upon data interpretation & analysis 5. Performance Management Ensuring smooth functioning of hubs Performance management of the hubs in BIC Providing feedback & guidance for improving hub performance Conducting training sessions, mentoring and updating new processes across the hubs Engaging the teams with regular hub visits & audits 6. Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance Proactively assessing, clarifying and validating the needs of franchise Identification of new Franchise Partners to onboarding and training Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance Follow up with Franchise for on time COD closure Identification of Fraud activity and taking action Onboarding other Delivery Channel - Kirana/3PL Vendor Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing Skills required- Link 1. Operational Excellence 2. Problem Solving 3. Communication Skills 4. Workforce Management 5. Business Leadership Role & responsibilities Preferred candidate profile

Job Title: Warehouse Manager Experience: 3 - 8 Years Location: Bangalore in Bommasandra Industry: Textile Job Overview: We are seeking an experienced and detail-oriented Warehouse Manager to oversee warehouse operations within the textile industry. The ideal candidate will ensure efficient inventory management, smooth material handling, compliance with safety standards, and coordination with cross-functional teams. Proficiency in Kannada and Hindi is required for effective communication with local staff and vendors. Key Responsibilities: Manage end-to-end warehouse operations including receiving, storage, and dispatch of goods. Implement and monitor inventory control processes to minimize discrepancies. Ensure timely distribution and dispatch of textile products to meet customer demands. Supervise warehouse staff and allocate tasks to ensure efficiency. Maintain warehouse infrastructure, safety, and cleanliness standards. Coordinate with procurement, production, and logistics teams to streamline supply chain. Generate and analyze warehouse reports (stock status, material movement, wastage, etc.). Ensure compliance with company policies, statutory norms, and audit requirements. Train and motivate warehouse team members for continuous improvement. Required Skills & Qualifications: 3 - 8 years of proven experience in warehouse management, preferably in the textile industry . Strong knowledge of warehouse processes, inventory management, and logistics. Hands-on experience with ERP/WMS software is preferred. Excellent leadership, problem-solving, and team management skills. Strong communication skills in Kannada and Hindi (English will be an added advantage). Ability to work under pressure and handle large-scale operations. Employment Type: Full-Time, Permanent

Role & responsibilities Accountable for all Hub Operations and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub team. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.

Role & responsibilities Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Ensuring Area Deliverable are met duly reported. Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure Profitable operations. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub teams. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team. Achieving capacity utilization as per budget. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

Job Summary: Responsible for managing overall hub operations, including manpower supervision, rider management, inventory handling, and ensuring timely dispatch and deliveries. Acts as the key point of contact for smooth daily execution and performance tracking. Key Responsibilities: Supervise daily hub activities and staff. Manage delivery riders onboarding, routing, performance. Ensure on-time dispatch and delivery of shipments. Monitor inventory flow and documentation. Maintain hub discipline, safety, and compliance. Coordinate with regional teams for operational efficiency. Performance Metrics: On-Time Dispatch Rate (OTD) Delivery Success Rate (%) Rider Productivity (Deliveries per Rider per Day) Hub TAT (Turnaround Time) Manpower Utilization Inventory Accuracy (%) Attendance & Shift Adherence Customer Escalations / Returns Rate Role & responsibilities Preferred candidate profile

Job Summary: Responsible for managing overall hub operations, including manpower supervision, rider management, inventory handling, and ensuring timely dispatch and deliveries. Acts as the key point of contact for smooth daily execution and performance tracking. Key Responsibilities: Supervise daily hub activities and staff. Manage delivery riders onboarding, routing, performance. Ensure on-time dispatch and delivery of shipments. Monitor inventory flow and documentation. Maintain hub discipline, safety, and compliance. Coordinate with regional teams for operational efficiency. Performance Metrics: On-Time Dispatch Rate (OTD) Delivery Success Rate (%) Rider Productivity (Deliveries per Rider per Day) Hub TAT (Turnaround Time) Manpower Utilization Inventory Accuracy (%) Attendance & Shift Adherence Customer Escalations / Returns Rate

Role Key Responsibilities: Oversee day-to-day operations at the hub, ensuring smooth inbound and outbound logistics. Manage large-scale manpower, including supervisors, delivery associates, and support staff. Monitor load planning, shipment sorting, dispatch, and last-mile delivery performance. Ensure compliance with company SOPs, safety standards, and legal requirements. Optimize resource utilization to meet productivity and cost targets. Handle escalation management for operational issues and coordinate with regional/central teams. Maintain MIS reports, KPIs, and dashboards for hub performance tracking. Drive continuous improvement in operational efficiency and customer service levels. Manage vendor and partner relationships (transporters, third-party logistics providers). Skills & Requirements: Strong leadership and team management abilities. Excellent knowledge of hub operations, supply chain processes, and last-mile delivery. Proficiency in using logistics management systems and MS Excel. Ability to work under pressure in a fast-paced environment. Good problem-solving and decision-making skills.

We are seeking a dynamic and process-driven Inventory Deputy Manager to oversee inventory utilization and optimize refurb cycles for furniture, appliances, and sofas. The role involves supervising inventory supervisors, ensuring FIFO adherence for outward movement, managing refurbishment quality and timelines, claiming warranties from OEMs, and driving continuous improvements in inventory systems and processes. The Deputy Manager will also be responsible for scrap sales and maximizing recovery while minimizing shrinkage and damage. - Key Responsibilities Inventory Utilization & Accuracy Ensure optimal utilization of inventory stock through proper allocation and movement. Monitor and enforce FIFO (First In, First Out) process for all outward movement. Regularly track slow-moving and idle stock and recommend actions. Refurbishment Cycle Improvement Drive efficiency in the refurbishment cycle for furniture, appliances, and sofas. Work with vendors, technicians, and internal teams to reduce refurb TAT (turnaround time). Ensure refurb quality standards and readiness for customer delivery. Warranty & Claims Management Manage warranty claims with OEMs/vendors for faulty products. Maintain proper documentation and follow-up for claim settlements. Damage & Scrap Handling Oversee damage tracking and RCA for inventory losses. Manage scrap sale process ensuring maximum recovery and compliance. Process Improvement & Reporting Continuously review and improve existing systems and SOPs in inventory/refurb ops. Develop dashboards/reports on utilization, refurb TAT, warranty claims, and scrap sales. Team Coordination & Supervision Supervise Inventory Supervisors and ensure adherence to operational processes. Coordinate closely with warehouse, procurement, refurb, and operations teams. Required Skills and Qualification 2-5 years of experience in inventory, warehouse, or refurb management. Strong knowledge of inventory management systems (ERP/WMS/Excel/Google Sheets). Experience in furniture/appliances/sofa refurbishment cycles. Strong analytical, RCA, and pr.ocess-improvement skills. Good communication, vendor management, and team leadership skills. Ability to work in a fast-paced, high-volume warehouse environment Preferred Skills Experience in rental, logistics, or consumer durables sector. Knowledge of barcode/RFID systems and automation tools. Hands-on experience in managing warranty claims and refurb vendors. Exposure to lean inventory practices and process excellence initiatives. In case you wish to apply for this role, please email your resume to surabhi.kumar@cityfurnish.com and akash.goel@cityfurnish.com or contact on 7303801950

Job Title: Senior Hub Manager Kolkata Location: Kolkata, India Reporting To: City Head About the Role We are seeking a dynamic and experienced Senior Hub Manager to lead our hub operations in Kolkata. The ideal candidate will bring strong leadership, operational expertise, and an entrepreneurial mindset to drive efficiency and excellence across hub activities. Key Responsibilities Oversee end-to-end hub operations , ensuring smooth daily functioning and adherence to operational KPIs. Lead and manage a team with focus on performance, motivation, and accountability . Handle vendor management, asset tracking, and preventive maintenance of vehicles. Drive operational efficiency using advanced Google Sheets/Excel (Excel Ninja level!). Ensure EV fleet readiness and optimal utilization. Monitor and improve service quality, compliance, and customer satisfaction . Take full ownership and problem-solving approach in high-pressure, fast-paced situations. Collaborate cross-functionally with internal and external stakeholders to achieve business goals. Requirements Education: Minimum MBA (Automobile Engineering background is a strong plus). Experience: Prior hands-on experience in managing hub operations with proven team leadership. Strong command over Google Sheets / MS Excel for data-driven decision making. Excellent team handling experience with ability to motivate and manage large teams. In-depth understanding of vendor management, asset management, and EV vehicle operations . Strong sense of ownership, hustle, and proactive problem-solving attitude. Must be a Kolkata local with strong knowledge of the city and local ecosystem. Preferred / Bonus Points Prior experience working with gig economy / aggregator platforms (e.g., ride-hailing, delivery, fleet management). What We Offer A leadership role with high visibility and direct reporting to the City Head . Opportunity to be part of a fast-scaling EV ecosystem. Competitive salary and performance-based incentives. A culture that values hustle, ownership, and innovation .

Manages the manpower planning & shift rostering as per the load projections and productivity targets. Compliance to the SOPs, facility 5S and overall upkeep of the facilities. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. (metrics) Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Maintaing the service levels and ensuring the performance metrics. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor Mentors and works toward capability building of the team members Continuously explores process improvement opportunities and drives them to closure Implement industry best practices of shop floor management - Kaizen, Lean, Six Sigma etc.

We're looking for talented & experienced Operations Executive- Dark Store Operations in Hyderabad. Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. Responsibilities: Help oversee Same-Day Delivery operations across dark stores in Hyderabad. Manage all dark store/delivery fleet teams along with the launch of new dark stores across Hyderabad, as per the expansion plan. Work closely with our customers (D2C/E-Commerce Brands) and support them in expansion/growth. Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management. Ensure a streamlined Supply Chain to drive 100% success rate in Same-Day Delivery & meet SLAs across the city. Lead all metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them. Oversee weekly audits and daily MIS reporting to Management. Help create a rockstar culture amongst your team to scale to profitability. Qualifications: 2-6 years of Operations/Supply Chain Management experience, at Quick Commerce/ Ecommerce warehousing/logistics companies. Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees. Benefits: Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era. Annual company retreat. Growth Opportunities

Delhivery is Indias leading fulfillment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Delhivery has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which includes large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands. Vision- Since its inception in 2011, Delhivery has become Indias leading supply chain services company. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, highquality logistics operations, cutting-edge engineering, and technology capabilities. Team- Delhivery wasfounded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 40,000+ people strong. Role Details: Position: Associate/Senior Associate Department: Fleet Operations Working Days- 6 Days About Delhivery: Delhivery is a leading logistics and supply chain services company in India, founded in 2011. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality and cutting-edge engineering and technology capabilities. We are disrupting Indias logistics industry through our proprietary network design, infrastructure, partnerships, and engineering and technology capabilities. Delhivery brings unparalleled cost efficiency and pan-India reach to the businesses of over 15,000 customers. Our team has successfully fulfilled over 1 billion orders to more than 420 million households across India. 20 automated sort centers, 71+ fulfillment centers, 65+ hubs, 2200+ direct delivery centers, 5000+ partner centers and 39,200+ team members make it possible to deliver over 1.5M packages a day. Role Overview: We are looking for a Fleet Operations Associate/ Senior associate to manage intracity fleet vendor operations in the West region. The role involves day-today fleet management, vendor onboarding & performance tracking, billing oversight, and coordination with local operations, security, and finance teams to ensure smooth execution of transportation needs. Key Responsibilities(KRAs): Daily Fleet Operations Management Ensure smooth execution of intracity vehicle movements to meet operational demands. Vendor Management & Onboarding Identify, onboard, and maintain a strong vendor base for fleet requirements. Vendor Performance Monitoring Track and analyze vendor service levels, compliance, and operational efficiency. Billing & Reconciliation – Ensure accurate vendor billing, invoice verification, and coordination with finance for timely payments. Adhoc Fleet Requirement Fulfillment – Arrange additional vehicles as per urgent operational needs. Cross-functional Coordination – Work closely with local operations, security, and finance teams to resolve operational challenges. ProcessImprovement & Cost Optimization – Identify waysto enhance fleet efficiency and reduce operational costs. Who Should Apply? Experience in Sales/Operations/Vendor management is preferred. Strong analytical and problem-solving skills. Ability to negotiate and manage vendor relationships. Comfortable working in a fast-paced, high-growth logistics environment. Strong coordination skills to work with crossfunctional teams.