378 Hub Operations Jobs - Page 4

Job Role: Senior Manager / Manager Line Haul or Gateway Operations Location: NCR – Bilaspur Experience Required: 8+ Years Department: Operations Job Summary: We are seeking a seasoned professional to lead and manage our Line Haul or Gateway Operations in NCR (Bilaspur). The ideal candidate should have over 9 years of experience in logistics or transportation operations, with deep domain knowledge in line haul or gateway processes and proven team leadership capabilities. This role requires strong analytical, operational, and coordination skills to ensure timely, cost-effective, and compliant movement of goods. Key Responsibilities: • Lead and manage end-to-end line haul or gateway operations for NCR Bilaspur hub. • Ensure timely departures and arrivals of vehicles/trailers between origin and destination hubs. • Oversee transshipment centre activities, vehicle docking, bag/surface load handling, and documentation. • Monitor line haul schedules, trip management, and vehicle turn-around times. • Manage vendor relationships and ensure adherence to SLAs and compliance norms. • Optimize operational costs through efficient route planning, load optimization, and fuel efficiency tracking. • Coordinate with cross-functional teams including first mile, last mile, planning, and customer service teams. • Ensure adherence to safety, quality, and regulatory standards at all stages of operations. • Drive continuous improvement initiatives and process automation. • Lead a team of supervisors, shift managers, support staff, and transport partners. Experience & Requirements: • Graduate in any discipline (MBA or PG in Supply Chain / Logistics is preferred). • Minimum 8 years of experience in line haul, hub/gateway operations, or transportation management. • Hands-on experience in managing fleet (own or attached), line haul planning, and gateway load operations. • Strong team management, leadership, and interpersonal skills. • Proficient in logistics tools, ERP/WMS systems, and MS Office. • Strong analytical mindset with a problem-solving approach. • Willingness to work in dynamic, high-volume operational environments.

This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 1-5 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Role Key Responsibilities: Oversee day-to-day operations at the hub, ensuring smooth inbound and outbound logistics. Manage large-scale manpower, including supervisors, delivery associates, and support staff. Monitor load planning, shipment sorting, dispatch, and last-mile delivery performance. Ensure compliance with company SOPs, safety standards, and legal requirements. Optimize resource utilization to meet productivity and cost targets. Handle escalation management for operational issues and coordinate with regional/central teams. Maintain MIS reports, KPIs, and dashboards for hub performance tracking. Drive continuous improvement in operational efficiency and customer service levels. Manage vendor and partner relationships (transporters, third-party logistics providers). Skills & Requirements: Strong leadership and team management abilities. Excellent knowledge of hub operations, supply chain processes, and last-mile delivery. Proficiency in using logistics management systems and MS Excel. Ability to work under pressure in a fast-paced environment. Good problem-solving and decision-making skills.

Key job responsibilities Lead sort centre activities across a shift and support coordination of staff plans and operating schedules. Develop a strong performing team fostering a culture of safety, customer obsession and engagement. Support developing and implementing process quality and continuous improvement initiatives. Encourage and strengthen our strong culture of health and safety best practices. Contribute to cross-functional projects as needed. Linehaul and Vehicle planning understanding is must. BASIC QUALIFICATIONS Basic graduation is Must. Proficiency in advanced MS Excel (macros, pivot tables, etc.) Ability to prepare, report and interpret large sets of data. Excellent communication skills, both verbal and written. Excellent inter-personal and relationship-building skills.

KRA of First Mile & Return Operation Hub In-Charge 1. First Mile Operations Management Manpower planning and new rider onboarding Ensure smooth and timely pickup of shipments from sellers. Monitor vehicle utilization, load factors, and cost-efficiency. Track daily volumes, dispatch timeliness, and SLA adherence. Ensure proper shift planning, manpower allocation, and productivity tracking. Manage team of delivery associates/TLsTimely connection , control on zero pick sellers, long tail routes Rider process training and review 2. Returns Operations Handling Ensure accurate segregation of RTO (Return to Origin), customer returns, and damaged goods. Manage team of delivery associates/TLsCoordinate with the central team for faster returns processing and closures for disputed sellers Ensure proper shift planning, manpower allocation, and productivity tracking. Drive team motivation, training, and discipline. Ensure strict adherence to SOPs related to security, scanning, sorting, and documentation. Share daily/weekly reports on key metrics: pickup TAT, RTO %, exception cases, delays. Drive continuous improvement projects to enhance hub efficiency and reduce cost. Rider process training and review

The Store Incharge will be responsible for the overall management of a BigBasket store / dark store, ensuring smooth operations across inventory, manpower, order fulfillment, and customer experience. The role involves supervising daily activities, managing a team, monitoring KPIs, and ensuring adherence to BigBaskets operational and compliance standards.

Role & responsibilities Cash Management : Handle daily cash transaction and reconciliation Team Managent : Assist in leading team of FE & MH,resolve conflict and support productivity Operation Coordination : Allocate routes based on order cycles and ensure timely deliveries Customer and stakeholder Interaction : Work closely with customers ,Internal team and service providers . Data and Reporting : Maintain MIS report and optimize operations

Job Summary We are looking for a dynamic and responsible Hub Assistant who can efficiently manage daily sorting operations while also handling basic team leader responsibilities. This hybrid role is ideal for candidates who are hands-on with logistics processes and ready to step up as a team coordinator within the hub. Key Responsibilities Sorting & Operations: Receive, scan, and sort parcels based on pincode and route. Ensure accurate tagging, packaging, and placement of shipments. Assist in loading/unloading vehicles and organizing shipments for delivery. Follow standard operating procedures (SOPs) to ensure smooth operations. Freshers with strong leadership and operational skills may also apply. Role will be for 3 months contract only

Role: Sub Zonal Manager Purpose of Role: To monitor the performance of the hubs designated under them Roles & Responsibilities: Decision Making Managing peak volume and ensuring to achieve on time pickup & delivery of shipments Coordinate & analyze the hub capacity to allocate volume to hubs Deciding hub locations as per geography knowledge to setup new hubs Supporting hub incharges in Clearance of pendency People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hub Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs Connecting with the HIs regarding improvement of their performance Providing Career progression for the Team Leaders & Hub Incharges Maintaining relationship with the clients & vendors to ensure smooth operations Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening) Ensuring availability of infrastructure & inventory Data Interpretation Ensure that the dashboard is viewed & analyzed Decisions to be taken upon data interpretation & analysis Performance Management Ensuring smooth functioning of hubs Performance management of the hubs in BIC Providing feedback & guidance for improving hub performance Conducting training sessions, mentoring and updating new processes across the hubs Engaging the teams with regular hub visits & audits Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance Proactively assessing, clarifying and validating the needs of franchise Identification of new Franchise Partners to onboarding and training Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance Follow up with Franchise for on time COD closure Identification of Fraud activity and taking action Onboarding other Delivery Channel - Kirana/3PL Vendor Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Purpose of Role: To manage Manpower, handling escalations & metrics of their. designated hub Roles & Responsibilities: 1) Rider Management / Hiring 2) Workforce Management 3) Inventory Reconciliation 4) Hub Layout Management 5) Escalation Management 6) Operational Excellence 7) Local candidate only Skills required- Operational Excellence Problem Solving Communication Skills Workforce Management

Purpose of Role: To manage Manpower, handling escalations & metrics of their. designated hub Roles & Responsibilities: 1) Rider Management / Hiring 2) Workforce Management 3) Inventory Reconciliation 4) Hub Layout Management 5) Escalation Management 6) Operational Excellence 7) Local candidate only Skills required- Operational Excellence Problem Solving Communication Skills Workforce Management

Purpose of Role: To manage Manpower, handling escalations & metrics of their. designated hub Roles & Responsibilities: 1) Rider Management / Hiring 2) Workforce Management 3) Inventory Reconciliation 4) Hub Layout Management 5) Escalation Management 6) Operational Excellence 7) Local candidate only Skills required- Operational Excellence Problem Solving Communication Skills Workforce Management

Role & responsibilities Roster Planning & execution for delivery executives based on the order trend at the hub. Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP. Planning and executing timely dispatches of shipments based on geographical/cluster knowledge. Facilitate new hire onboarding, including conducting orientations and training sessions. Build and maintain relationships with staffing agencies, job boards, and other recruitment sources. Provide real-time support to delivery executives to maintain the best customer experience Preferred candidate profile 2+ years of experience in the logistics industry Strong management skills & Local geography knowledge Strong knowledge of last-mile delivery operations, including delivery executive and driver roles Excellent communication and interpersonal skills

Preferred Role & responsibilities Design & build a Same-day delivery network in the region of Kolkata including that of the network of last-mile delivery stations & the team. Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric. The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business. Achieve operational excellence and drive process improvements which are scalable. Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction. Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction. Understand & fulfil client requirements for logistics operations. Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes. The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience. Actively seek to implement and distribute best practices across all operations. Basic Qualification Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience. Excellent written and verbal communication skills both remotely and face-to-face. Good knowledge of employment law and HR policies and procedures. Metric Focused and ability to dive deep into data Proven coaching and leadership skills including evidence of successful succession planning models. Preferred Qualification Strong attention to detail and excellent written and oral communication skills are required. Ability to organize and manage multiple tasks simultaneously. Ability to handle changing priorities and use good judgement when working in stressful situations. Decisive, confident, and experienced with influencing others. Knowledge and understanding of last-mile logistics will be a huge plus.

Role & responsibilities Roster Planning & execution for delivery executives based on the order trend at the hub. Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP. Planning and executing timely dispatches of shipments based on geographical/cluster knowledge. Facilitate new hire onboarding, including conducting orientations and training sessions. Build and maintain relationships with staffing agencies, job boards, and other recruitment sources. Provide real-time support to delivery executives to maintain the best customer experience. Preferred candidate profile 2+ years of experience in the logistics industry. Strong management skills & Local geography knowledge. Strong knowledge of last-mile delivery operations, including delivery executive and driver roles. Excellent communication and interpersonal skills.

We are hiring Full Time Employment(On Roll) for Various Teams like Control Tower, First Mile & Last Mile, Central Planning and Line Haul in SCM from Executive to Manager roles. About Flipkart At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy Flipkart is maximizing for customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. Job Descriptions Line Haul Team (For Executive to Manager Role) Linehaul Operations Manager: Oversees the overall line haul operations, ensuring efficiency and cost-effectiveness. Linehaul Analyst: Analyzes data, identifies bottlenecks, and develops solutions to improve performance. Linehaul Planners: Develop and optimize routes, considering factors like distance, traffic, and delivery schedules. Linehaul Support Teams: Provide support for various aspects of line haul operations, such as vendor management and central monitoring. Line Haul Coordinators: Vendor Management: Negotiate rates and maintain relationships with independent contractors and purchased power providers. Load Management: Broadcast loads, negotiate rates, and post loads to settlement. Route Optimization: Plan efficient routes to maximize utilization of resources. Performance Monitoring: Monitor the execution of load plans and service levels. Communication and Coordination: Coordinate with other teams and stakeholders. Issue Resolution: Advise dispatch of delays or issues and ensure proper handoffs. Central Planning Team (For Executive to Manager Role) 1. Project Planning and Scheduling: Developing comprehensive project plans and schedules that outline tasks, timelines, and dependencies. Defining project milestones and deliverables, ensuring alignment with overall organizational objectives. Utilizing planning tools and software to create and manage schedules effectively. Attending meetings with stakeholders to discuss project plans, address changes, and ensure everyone is on the same page. 2. Resource Allocation: Identifying and allocating necessary resources, including personnel, equipment, materials, and budget. Optimizing resource utilization to maximize efficiency and minimize waste. Coordinating resource availability and ensuring timely delivery of materials. 3. Monitoring and Reporting: Tracking project progress against established plans and schedules. Identifying potential risks and issues, and developing mitigation strategies. Providing regular reports to stakeholders on project status, highlighting key performance indicators and potential deviations from the plan. Analyzing data and making adjustments to the plan as needed to ensure successful completion. 4. Coordination and Communication: Facilitating communication and collaboration among project teams, departments, and external stakeholders. Ensuring effective information flow and transparency throughout the project lifecycle. Resolving conflicts and addressing issues that arise during the project. 5. Risk Management: Identifying potential risks and developing risk management plans. Monitoring and assessing risks throughout the project lifecycle. Implementing risk mitigation strategies to minimize potential negative impacts. 6. Budgeting and Cost Control: Developing project budgets and managing costs effectively. Tracking expenses and ensuring adherence to budget constraints. Identifying and addressing cost overruns or potential budget issues. 7. Quality Assurance: Ensuring that project deliverables meet quality standards and specifications. Implementing quality control measures throughout the project lifecycle. Conducting quality reviews and audits to identify areas for improvement. First Mile & Last Mile Team (For Executive to Manager Role) First Mile Operations Roles and Responsibilities: Origin Management: Ensuring timely and efficient pickup of goods from the supplier or manufacturer. Transportation Coordination: Coordinating with carriers for the transportation of goods to the designated hub. Route Optimization: Planning efficient routes to minimize transit time and costs. Inventory Management: Tracking and managing inventory as it moves from the origin to the hub. Data Collection and Analysis: Gathering data on dispatch times, inward and outward shipments, and any issues like damage or expiry. Quality Control: Ensuring proper packaging and handling of goods at the origin. Communication: Maintaining clear communication with suppliers, carriers, and internal teams. Issue Resolution: Addressing any delays or issues that arise during the first mile process. Compliance: Ensuring compliance with relevant regulations and standards for transportation and handling. Technology Integration: Utilizing technologies like Transportation Management Systems (TMS) and real-time tracking to optimize processes. Last Mile Operations Roles and Responsibilities: Customer Delivery: Ensuring timely and accurate delivery of goods to the customer's doorstep. Route Optimization: Planning optimal delivery routes to minimize travel time and distance. Delivery Scheduling: Coordinating delivery times with customers. Order Tracking: Providing real-time tracking information to customers and internal teams. Proof of Delivery: Obtaining proof of delivery confirmation. Customer Communication: Communicating with customers about delivery status and any potential delays. Issue Resolution: Addressing any delivery-related issues like missed deliveries, damages, or returns. Customer Satisfaction: Focusing on providing a positive delivery experience to enhance customer satisfaction. Fleet Management: Managing the delivery fleet and ensuring vehicle maintenance. Compliance: Ensuring compliance with relevant regulations and company policies. Reverse Logistics: Managing returns and exchanges effectively. Performance Analysis: Analyzing key performance indicators (KPIs) to identify areas for improvement in last-mile operations. Team Management: Managing a team of drivers, dispatchers, and support staff. Control Tower Team (for Executive to Manager) Monitoring and Tracking: The team continuously monitors operations, tracking shipments, orders, and inventory levels in real-time. Data Collection and Analysis: They gather and analyze data from various sources to identify trends, predict potential issues, and assess performance metrics. Exception Management: Proactive identification and resolution of deviations from planned operations, such as delays, disruptions, or unexpected events, are crucial. Coordination and Communication: The team facilitates communication and collaboration between different stakeholders, including suppliers, carriers, and internal teams. Decision Making and Optimization: Based on data analysis and real-time information, the team makes informed decisions to optimize logistics, transportation, and other relevant processes. Reporting and Documentation: They generate reports on key performance indicators (KPIs) and document processes and procedures for future reference. Compliance and Risk Management: The team ensures adherence to relevant regulations and policies and identifies and mitigates potential risks. Preferred candidate profile Any UG / PG Can apply. 2 - 13 years of relevant work experience in Ecommerce, Manufacturing, FMCG, Analytics, Consulting. Strong analytical, problem solving, communication skills and teamwork. Knowledge of Network & supply planning , supply chain operations, inventory planning, demand forecasting, Control tower functions, Line haul functions is plus Hands-on experience with automation and capabilities in R/Python and SQL. Ability to influence stakeholders Data Management skills

Supervise field executives, ensuring effective communication between drivers, owners, and the operations team, Monitor vehicle placements, provisional attendance. Share CV - talent@logjob.in

Role & responsibilities Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory. Help generate revenue by driving occupancy and ensuring availability of sellable rooms Ensure collection of accounts receivable/outstanding amount from clients/accounts Maintain and review monthly sales tracker of accounts and targets Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience. Resolve issues arising between property owners, customers & internal team Cross-functional approach through coordination with multiple teams across organization. Preferred candidate profile 7 - 8 years of overall experience in sales & operations Min 3-4 years of experience in a people manager capacity Experience in Hotel Industry would be an added advantage Networking ability Soft Skills (ERP/APP usage, Excel, Email Writing) Excellent communication skills (verbal and written) Good negotiation skills Analytical ability Interested candidates inbox your cvs to devadharshini.r@oyorooms.com

ore Operational Skills Strong knowledge of first-mile, mid-mile, and last-mile logistics Expertise in hub/warehouse management Route planning & load optimization SLA/TAT adherence & performance monitoring Process compliance & quality assurance Leadership & People Management Team handling across multiple hubs/zones Training, motivating & retaining staff Conflict resolution & escalation handling Vendor & partner management Analytical & Technical Skills Data-driven decision making Proficiency in Excel / Google Sheets / MIS reporting Understanding of logistics tech platforms & dashboards Problem-solving & cost optimization Business & Strategic Skills Stakeholder management (clients, partners, fleet owners) Budget & cost control for zonal operations Business continuity & scalability planning Driving KPIs NDR, RTO, utilization, cost per package Soft Skills Excellent communication & interpersonal skills Adaptability in fast-paced environments Strong leadership presence Ability to work under pressure & deadlines

Role Overview The Hub Incharge Prime Large will be responsible for managing large-scale hub operations, overseeing manpower, vehicle utilization, and ensuring end-to-end efficiency in first-mile, mid-mile, and last-mile logistics. This role demands strong leadership, analytical skills, and the ability to deliver high service levels while optimizing cost and productivity. Key Responsibilities Lead and manage large hub operations handling high-volume shipments. Supervise Delivery Associates (DAs), Fleet Owners, and Hub Staff to ensure operational efficiency. Drive on-time dispatches, pickups, and deliveries with adherence to SLAs & TAT. Plan and monitor load, routes, and vehicle utilization for productivity optimization. Ensure compliance with Shadowfax policies, safety standards, and process guidelines . Monitor operational KPIs (SLA adherence, NDR, RTO %, cost per delivery, utilization). Handle escalations, client requirements, and provide timely resolutions . Maintain documentation, invoicing, reconciliation, and hub MIS reporting . Drive training, motivation, and retention of manpower. Coordinate with Cluster/City Operations Managers to ensure hub performance. Key Skills & Competencies Strong knowledge of logistics & large-scale last-mile operations . Proven people management and leadership skills. Good analytical, problem-solving, and decision-making ability. Proficiency in Excel / MIS / data-driven reporting . Ability to work under pressure in high-volume environments. Excellent communication & stakeholder management. Qualifications & Experience Graduate / MBA in Logistics, Supply Chain, or Business Administration preferred. 5–8 years of experience in logistics / e-commerce / large hub operations. Prior experience in managing high-load hubs / warehouses is highly desirable. Employment Type: Full-time

Job Summary: Responsible for managing overall hub operations, including manpower supervision, rider management, inventory handling, and ensuring timely dispatch and deliveries. Acts as the key point of contact for smooth daily execution and performance tracking. Key Responsibilities: Supervise daily hub activities and staff. Manage delivery riders onboarding, routing, performance. Ensure on-time dispatch and delivery of shipments. Monitor inventory flow and documentation. Maintain hub discipline, safety, and compliance. Coordinate with regional teams for operational efficiency. Performance Metrics: On-Time Dispatch Rate (OTD) Delivery Success Rate (%) Rider Productivity (Deliveries per Rider per Day) Hub TAT (Turnaround Time) Manpower Utilization Inventory Accuracy (%) Attendance & Shift Adherence Customer Escalations / Returns Rate

Key Responsibilities Manage day-to-day hub operations, including first-mile, mid-mile, and last-mile processes. Ensure on-time dispatches, pickups, and deliveries as per business requirements. Supervise and coordinate with Delivery Associates (DAs), Hub Staff, and Fleet . Monitor load, route planning, and trip completion to achieve productivity targets. Maintain and track SLA adherence, TAT, and customer experience KPIs . Control operational costs by monitoring fuel usage, vehicle utilization, and manpower productivity . Ensure compliance with Shadowfax policies, safety standards, and process guidelines . Handle hub escalations and provide timely resolutions. Collaborate with the city/cluster managers to drive business efficiency. Maintain hub documentation, invoice records, and MIS reports . Drive performance improvement, training, and motivation of on-ground staff.

Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Roles & Responsibilities:Rider Management Providing training to rider partners & groomingConducting huddle for rider partners on daily basisManaging & monitoring the performance of each rider to improve their performanceHandling rider escalations like- Payout issue, Customer issue, Fraud, Police casesTo drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance managementManaging the performance of TLs in hub- providing feedback & inputs for improvementEnsure Career Progression for the TLs working in your hubResponsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etcManaging & clearance of pendency shipments present in the hubResponsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLsEnsure 100% Inventory Reconciliation on daily basisIdentify the short or excess shipments in the hubTake action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activitiesImplementation of 5S in hub for maintaining the hub layoutEnsuring that FIFO is done in a designated spaceDesignated space of internet, housekeeping, stationery, shipments & inventoryMaintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalationsResolving Rider Payout issueIT, stationery, inventory issue to be managedManaging the escalations raised against the hiringCustomer Escalation management within TATCCTV footage to be shared with the DC team for short/excess shipmentSharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD)Loss Management (Damage/Product Swap/Potential Loss)Hub Open House Activity (Weekly or Monthly)Reducing the fake remarksClosure of MDND casesControl on Delivered to cancel shipmentsDaily reconciliation & depositing of COD amount Skills required Operational ExcellenceProblem SolvingCommunication SkillsWorkforce ManagementBusiness Leadership

You will have complete ownership of the store's performance, from managing inventory and overseeing daily operations to leading a team of pickers, packers, and delivery riders. Your primary goal is to ensure lightning-fast delivery times, exceptional order accuracy, and optimal operational efficiency, all while maintaining a safe and motivated work environment. What We Offer: Absolute clarity on work expectations and number based appraisal system. Company is growing 10X in next 4 years, so a superb growth opportunity for people contributing towards growth of company. Stable company with clear laid down procedures, and a great track record of growth. Pan India operations so scope of moving across India to gain multiple experience in various geographies. Job Security with cash rich , well funded company listed on NSE with market cap of 600 Crores. Professional work culture and learning environment, where the only pressure is of upgrading your skillset and growing along with organization. Key Responsibilities End-to-End Operations Management: Oversee all store functions including inventory receiving (inwarding), quality checks, storage (put-away), order processing (picking and packing), and dispatch. Inventory & Stock Management: Maintain 99%+ inventory accuracy through regular cycle counts and audits. Oversee the entire inbound and outbound stock movement and maintain corresponding documentation. Team Leadership & Management: Recruit, train, and manage a team of store associates (pickers, packers) and delivery fleet riders. Create rosters, manage shifts, and ensure adherence to company policies. Foster a positive, high-performance culture focused on speed, accuracy, and safety. Performance & KPI Ownership: Track and drive key performance indicators (KPIs) such as Order Processing Time, Delivery Time, Order Accuracy, Inventory Accuracy, and Customer Satisfaction (NPS). Analyze performance data to identify bottlenecks and implement process improvements. Prepare and present regular performance reports to the Area Manager. Vendor & Rider Coordination: Manage relationships with local suppliers for timely stock replenishment. Coordinate with the delivery rider fleet to ensure efficient order handoffs and fast last-mile delivery. Qualifications & Skills Experience: 2-5 years of experience in a supervisory or management role, preferably in retail, warehousing, logistics, or a similar fast-paced operational environment. Experience in Q-commerce or e-commerce is a major plus. Education:Graduate Leadership: Proven ability to lead, train, and motivate a team of 30+ members. Problem-Solving: Strong hands-on, "get it done" attitude. Data-Driven & Tech-Savvy : Proficiency in MS Excel is required,quickly learn and adapt to new software

We are hiring for Last Mile Head Operations Role - Bangalore Soukya Location . We are looking for someone who has hands on experience into Last Mile, Rider handling, handling customer escalations, Logistics operations. This would be a role for Mid Night Operations ( 12am in the mid night - 8am in the early morning ). Kannada is mandatory. Please share your updated profile if only you have logistics last mile and rider hiring experience + If you are ok with NIGHT OPERATIONS.