378 Hub Operations Jobs - Page 8

PFB the key responsibilities: Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor *Candidate should be flexible to work in shifts* *6 days working*

Hi, PFB the key responsibilities: Planning, Executing & Monitoring end to end first mile and middle mile operations. To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions. Work with Engineering/SNOP team on capacity planning. Perform ongoing analysis to improve facility metrics, service levels and productivity. Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity. Review infrastructure and asset requirements based on load projections and network changes. Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity. Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls). Liaise with Customer support teams to resolve client specific escalations and issues. HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor *Candidate should be flexible to work in shifts* *6 days working*

Role & responsibilities Key Responsibilities Person Specifications- Skillsets/Education • Educational Background Bachelors Degree (is a MUST) preferably engineering ; MBA preferred. • Functional Skills People management, Operations Management. • Personal Attributes - Curiosity, Ownership, Agile • Having good time management skills • Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up. • Ability to work well in a team environment. *Traveling will be a part of the role. (1-2 weeks of travel per month) • Planning, Executing & Monitoring end to end first mile and middle mile operations. • To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions. • Work with Engineering/SNOP team on capacity planning. • Perform ongoing analysis to improve facility metrics, service levels and productivity. • Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity. • Review infrastructure and asset requirements based on load projections and network changes. • Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity. • Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls). • Liaise with Customer support teams to resolve client specific escalations and issues. • HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor Preferred candidate profile • Educational Background – Bachelors Degree (is a MUST) – preferably engineering ; MBA preferred. • Functional Skills –People management, Operations Management. • Personal Attributes - Curiosity, Ownership, Agile • Having good time management skills • Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up. • Ability to work well in a team environment. *Traveling will be a part of the role. (1-2 weeks of travel per month)

Role Overview: This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 15 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Roles and Responsibilities Responsible for managing the Promoter Work Force in the respective assigned region. - Manage the hiring, availability & productivity of promoters in the designated region. - Responsible to get the maximum productivity from the promoters in the designated region. - An incumbent is required to work closely with respective RM Zonal Business Managers and Circle Sales Head to drive the promoter program. - Overall responsibility for the program performance from the promoter onboarding to training to sales output. - Engage with vendors in coordination with SCM and get the required promoter resources availability on field. - Accountable for continuous and regular tracking and reporting of promoters using the Promoter App. - Respond to a wide variety of queries from the field & provide the solution in coordination with backend teams.

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Job Summary:- Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM. Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile:- Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities Create a streamline process for technicians and delivery partners; to ensure on time service and installation Optimize the existing process to the benchmark levels to meet the rapidly changing business environment Build and refine performance management tools to improve quality of the technicians and the delivery partners Create workforce engagement programs to recognize top performers and motivate the team of technicians and the delivery partners Develop, implement and review operational policies and procedures Work with senior stakeholders Communicate with our customers if needed. Preferred candidate profile 0- 2 years of minimum experience in high growth operation Excellent verbal and written communication skills; the ability to call, connect and interact in English, Kannada. Able to multitask, prioritize, and manage time efficiently Help promote a company culture that encourages top performance and high morale. Comfortable working on weekends Comfortable working with 4 days weekoff

JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal: City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR. External: Customers, Authorities, Landlord, Vendors for Service Maintenance Organogram: City head | Cluster Manager | Store in charge Job Description: Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and analyses the reports to achieve metrics Rewards and Recognition Coordination with Training team for new hiring as well as existing team Vendor management Delivery Partners and Security, House keeping Process Adherence Competition Tracking Work Environment and Safety Management DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score Required Competencies: (Knowledge, Skills, Personal Attributes) Background Experience at supervisory role Work Experience 6-8 years with 1-2 years Experience at supervisory role Skills He/ She should possess the following competencies: Speaking, writing, and listening skills. Critical thinking, problem solving, and reasoning abilities. Supervising skills. Process know-how. P&L