Hub Manager

Company Description

Spencer’s Retail Limited, part of the RP Sanjiv Goenka Group, is a leading multi-format retailer in India, renowned for offering a wide range of quality products, including food, personal care, fashion, home essentials, and electronics. With 158 stores, including 48 hypermarkets across over 35 cities, Spencer’s brings a unique shopping experience to its customers. It is one of India’s premier omni-channel retailers, offering a vast assortment of products and a seamless shopping experience both in-store and online. The company’s philosophy, “Makes Fine Living Affordable,” emphasizes providing quality products at reasonable prices in a warm and friendly environment. With innovative services like rapid delivery in key markets, Spencer’s continues to set benchmarks in India’s retail landscape.

Role Description

This is a full-time, on-site role for a Hub Manager located in Siliguri. The Hub Manager will oversee day-to-day operations to ensure efficient store management and provide superior customer service. Responsibilities include supervising and motivating the store team, managing inventory and stock levels, analyzing performance metrics, coordinating with vendors and supply chains, and ensuring adherence to company standards and policies. The Hub Manager will also play a key role in promoting a positive shopping experience and ensuring operational efficiency for the store.

Qualifications

• Strong leadership and team management skills, with experience in supervising, motivating, and developing team members.
• Proficiency in inventory management, stock control, and coordinating with supply chains to ensure smooth operations.
• Analytical skills to review performance metrics, identify areas for improvement, and develop actionable strategies.
• Excellent communication and interpersonal skills to interact effectively with customers, vendors, and team members.
• Strong organizational and problem-solving abilities, with a focus on achieving operational efficiency and customer satisfaction.
• Prior retail management experience, preferably in a hypermarket or multi-product retail environment.
• Familiarity with retail technology systems and tools is a plus.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.