Job
Description
Job Description Minimum Qualifications: A minimum of 2 years operations experience. Preferred Qualifications. Bachelor’s degree in a related field. Duties and tasks are standard with some variation. Perform own role largely independently within defined policies and procedures. Strong communication, interpersonal, teamwork, and organizational skills. Proficiency with Microsoft Office suite (Outlook, Word, Excel, and Power Point). Ability to work across different time zones and regions. Ability to effectively organize and prioritize work. Able to multi-task, manage projects, and handle daily operational tasks simultaneously. Demonstrates accuracy, attention to detail, and strong analytical skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications. Responsibilities Partner with management and other key stakeholder to process confidential data transactions and time sensitive actions. Manage Human Resources support requests, while meeting specific service level agreements. Coordinate with various teams to prioritize and solve Human Resources queries utilizing multiple platforms, such as inquiry system and phones. May also act as process owner for assigned processes. Responsible for maintaining functional process documentation including work instructions and knowledge articles. Educate and train partners and individuals on Human Resources tools, processes, and policies. Create reports and conduct research to identify system discrepancies and perform correction(s).Regularly review and analyze performance metrics (quality, turnaround time, and volume), creating and driving corrective actions as necessary. Utilize basic continuous improvement methods to recommend process and customer experience improvements. Participate in testing of new systems or tools and/or enhancements of existing systems. Support multiple functional areas. May also be a subject matter expert in one or more functional areas. Prepare and present findings and recommendations to team and management. May participate in projects. Use quality management system to actively manage quality and compliance to business standards. Perform additional related tasks and duties as needed Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
