HR Services Specialist

Job Description

We are seeking an experienced HR Operations Specialist to manage end-to-end employee lifecycle transactions and administration. This strategic position serves as the primary point of contact for our diverse workforce, including candidates, current employees, leadership, and alumni, delivering exceptional support across employee relations, compensation, learning & development, payroll, benefits administration, and HR systems. What you'll Do: Execute comprehensive HR case management through multiple enterprise platforms (ServiceNow, Slack, Zoom), ensuring compliance with regulatory requirements and organizational policies. Drive resolution of complex employee inquiries while maintaining strict confidentiality and service excellence. Champion the adoption of self-service HR tools and resources to enhance employee experience. Analyse HR helpdesk metrics to identify trends and implement process improvements Provide expert guidance on HR policies and procedures to employees and manager. Partner with benefits providers and pension administrators to ensure seamless service delivery. Collaborate with third-party vendors to maintain compliance with local employment regulations. Maintain data integrity within HRMS through regular audits and updates Lead Day 1 onboarding programs for APJ region employees. Manage employee offboarding processes. Coordinate with Immigration and Talent teams on visa processing and compliance. Support strategic HR initiatives and special projects as needed Must be able to work in Hybrid environment (3 days a week) What you'll Need: Bachelors degree in Human Resources, Business Administration, or related field 6+ years of progressive HR operations experience. Advanced English language proficiency. Demonstrated expertise in HR transaction processing and employee lifecycle management. Strong analytical capabilities with a continuous improvement mindset. Proven track record in customer service excellence. Exceptional communication and interpersonal skills. Demonstrated ability to thrive in a fast-paced, global environment. Experience in cross-functional collaboration and project management Bonus Points: Workday HCM certification or hands-on experience. Multi-cultural work experience Process optimization experience Change management expertise Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental we'llness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe