HR Services Specialist

6 - 10 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an HR Services Specialist, your primary responsibility will be to execute end-to-end HR operations processes (Hire-to-Retire) with high quality and adherence to SLAs. You will act as a Subject Matter Expert (SME) for HR Service Processes, ensuring compliance and process standardization. Additionally, you will drive harmonization of HR processes and contribute to continuous improvement initiatives. Your role will involve hands-on experience with HRIS systems such as SAP SuccessFactors and AskHRS, as well as ServiceNow ticketing tools. You will also be creating interactive and visually appealing Power BI dashboards and reports based on business requirements. Key Responsibilities: - Execute end-to-end HR operations processes with high quality and adherence to SLAs. - Act as a Subject Matter Expert for HR Service Processes, ensuring compliance and process standardization. - Drive harmonization of HR processes and contribute to continuous improvement initiatives. - Utilize HRIS systems like SAP SuccessFactors and AskHRS, along with ServiceNow ticketing tools. - Create interactive Power BI dashboards and reports based on business requirements. - Ensure accuracy, consistency, and integrity of data within HR systems and reporting tools. - Collaborate with stakeholders to define KPIs and translate business needs into technical specifications. - Identify automation opportunities and implement solutions to improve efficiency. - Contribute to HR projects such as system implementations, process redesigns, and digital transformation initiatives. - Maintain confidentiality and adhere to global data protection norms. - Work collaboratively within the HR Service Teams to share ideas for process improvement. - Draft SOPs and work instructions to support HR Service processes and ensure standardization. - Leverage AI-powered HR tools and automation platforms to streamline processes. - Analyze HR service data using dashboards and predictive analytics to identify trends and recommend improvements. - Ensure proper governance and compliance for AI-driven HR solutions. Qualifications Required: - Bachelors or masters degree in human resources or equivalent field. - Minimum 6-8 years of experience in HR Shared Services. - Hands-on experience with SAP SuccessFactors, AskHRS, ServiceNow ticketing tool, etc. - Familiarity with AI-based HR tools, RPA, and HR analytics platforms is a plus. - Strong understanding of HR Shared Services processes and compliance requirements. - Excellent communication and interpersonal skills. - Proficiency in MS Office Suite including Power BI, PowerPoint, Excel, Word. - Ability to work effectively in a fast-paced, multicultural environment.,

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