HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Leave of Absence lead maintains contact with the service center, assesses and resolves complex investigatory Leave cases that require client facing time, while ensuring consistency and efficiency for the customer. The Site Lead develops a strategy for handling each case; identification of parties to include in the investigation, create and gather documentation, making the determination and implementing resolutions. The Site Lead provides a single point of contact for the service requestor to ensure clear communication with regard to resolution of the request. The role is required to identify, assess and resolve complex cases that have been assigned to them by a centralized Leave Case Workers and coordinators, utilizing the tools and processes set forth. Employee Services - More into query/case management The role seeks advice and escalates issues when appropriate.Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for? Detail orientationWritten and verbal communicationLeave & Absence AdministrationMS OfficeWorkday & Service NowData Quality Problem solving and issue resolutionMetrics & ReportingOperational Excellence Operations Management Project Management Service Quality Management US Regulations on LOA & AccommodationAnalytical ThinkingCritical ThinkingLeadership and SupervisionMulti Tasking/ Time MgtTeaming and CollaborationResult OrientedEffective Communication(verbal & Non verbal)"Critical ThinkingProblem ManagementPrioritize own activities and assist team members as needed in order to meet client deadlines and quality standardsDemonstrates knowledge of Leave and Absence processes and related systems to effectively perform responsibilitiesParticipates in cross-functional training and fulfils team backup responsibilitiesResearches and resolves issues related to processing leave transactions in ERPMaintain the Score Card of the team and have regular performance discussion with teamMonitor the Top & Bottom Performer and report to Level 9 on further actions

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsHandle multiple cases and prioritize activities to meet client deadlines and quality standards.Ensuring the Compliance are tracked effectively and report it to client and leadership on daily basisEnsuring all SLA requirements are met as agreed with the client.Provides day to day operational statistics and escalates any potential/current issue with clientHave regular connects with clients and stakeholder to discuss the changes in process or improvement ideasExecute processes and advise customers and clients on areas of employee servicesProvide clear communication and follow up to both the requestor and client (as appropriate)Identify, assess and resolve complex issues/problems Conduct investigations, research policies/practices, create and gather documentations, make determinations and implement resolutions as required Provide appropriate documentation while utilizing the case management toolsFinalize case work when necessary to close in system as requiredMaintain strict confidentiality throughout conversations, investigations and while handling documentation to meet client requirementsMaintain up-to-date knowledge of client policies, statutory requirements and special handling procedures in all functional areasSeek advice and escalate issues when appropriateEffectively utilize the case resources (i.e. Coordinator) to resolve client issues efficiently and effectively Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration.Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body s regulation.Provide expertise on all Service elements of Leave and Absence.Regular update of OE Documents mainly FMEA & Detailed Process MapCreate all communications related to approval, denial, extension and cancellation of leave requests and keep the Stakeholders informed as specified in the Processes.
 Qualification 
Any Graduation