HR Service Delivery Associate

 About The Role  

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThis role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client.Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.

What are we looking for? Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization and prioritization skills to deliver as per deadlines.Attention to detail and quality-driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork and collaboration.Multi-cultural awareness.Flexibility to work in shifts. Has Exposure to the BPO industryKnowledge of Payroll Processes.Strong command of written and verbal English language.Proficiency in MS Office/Excel Skills.Knowledge of SuccessFactors would be a plus.

Roles and Responsibilities: Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.Update process metrics daily and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure assigned tasks are completed accurately and in a timely fashion.Maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.
 Qualification Any Graduation