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Accenture in India logo

HR Service Delivery Analyst

3 - 5 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

service strategy consulting technology network power analyze logical schedule controls compliance documentation analysis remediation metrics measurement support stats reporting resolve training reports qc audit learning onboarding workday excel data analytics certification transactions updating management

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWI’s are followed and updated regularly and train the team members on process updates. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Enrich team members with a clear sense of direction and understanding of each other’s responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Create effective QC and Audit mechanism within process to ensure delivery on SLA’s. Assist in training/educating HRO personnel on learning and acquired skills in process. Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration. What are we looking for? HR Experience People Movement Experience Problem Solving Workday Experience a plus MS Office Experience Strong MS Office and Excel skills with focus on data analytics Results & detail-oriented At least 4 years of HR Experience Workforce administration experience is a plus Workday Experience is a plus HR Domain certification would be a plus Strong MS Office and Excel skills Good organizational & prioritisation skills. Analytical and problem solving skills. Multi-cultural awareness. Passion for customer service. Team player. Attention to detail. Focus on high data accuracy. Quality driven – in communications and all system transactions. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Good written and verbal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

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Accenture in India
Accenture in India
www.accenture.com

Business Consulting and Services

Dublin 2 San Francisco

10001 Employees

4290 Jobs

    Key People

  • Bhupender Singh

    Managing Director

  • Manish Sharma

    Country Managing Director

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