HR Service Delivery Analyst

 About The Role  

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.Employee Services - More into query/case managementAbility to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skillsCore Competencies Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Knowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.

What are we looking for? Written and verbal communicationHR ExperiencePeople Movement Experience Problem Solving Workday Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsResults & detail-orientedStrong communication/organizational skillsCritical ThinkingProblem ManagementAssist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.Support Client with the Admin activities related to Performance mgmt.Ensure Customer SatisfactionEnsure and maintain the security and confidentiality of client data.

Roles and Responsibilities: In this role you are required to do analysis & solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients &/or Accenture managementYou will be given moderate level instruction on daily work tasks & detailed instructions on new assignmentsThe decisions you make impact your own work & may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts Read, understand & analyze client process as per the business rules as a subject matter expert.Execute the process accurately & timely as a hands-on processor.Master the given process & help the team members to overcome process related queriesEscalate issues & seek advice when faced with complex issues/problems.Pay close attention to quality of written & verbal English skills within Team.Creates a logical plan, realistic estimates & schedule for an activity or project segment.Ensure LWIs are followed & updated regularly & train the team members on process updates.Ensure process controls are in place; Maintain, validate & update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces & suggest appropriate corrective action for current remediation & future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client & acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured & improvise the measurement system to make it more effective & transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting & MOS.Enrich team members with a clear sense of direction & understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports & knowledge testsCreate effective QC & Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning & acquired skills in process.
 Qualification Any Graduation