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HR Partner, Customer Care

HR Partner, Customer Care

Flowserve

8 - 10 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

payroll ticketing hr processes hr operations standard operating procedures hr policies customer service management continuous improvement data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary:

HR Partner, Customer Care supports as the first point of contact for employee HR inquiries, resolving routine questions and processing simple transactions related to benefits, payroll, onboarding, and HR policies by adhering to procedures and providing accurate data entry into HR systems. They escalate complex issues to HR specialists, contribute to process improvements, and maintain data accuracy and confidentiality while providing a positive, customer-focused experience to internal employees.

Responsibilities

Address and resolve general employee questions regarding HR policies, procedures, benefits, and payroll as the primary point of contact.
Execute routine HR transactions, such as updating benefits information, processing changes to employee data, and managing aspects of onboarding and offboarding processes.
Ensure accurate and timely data entry into HR systems, maintaining the confidentiality and integrity of employee records.
Identify and escalate more complex HR issues or requests that require specialized knowledge to Tier 2 HR specialists or HR Business Partners.
Participate in continuous improvement initiatives and identify opportunities to enhance HR processes, potentially recommending solutions for better efficiency.
Provide a high standard of professional and customer-oriented service to internal employees, embodying a positive image of the HR department.
Follow established standard operating procedures and guidelines to ensure consistent and accurate handling of HR requests and transactions

Requirements:

8-10 years professional experience in HR Partner role
Bachelor s degree in business or equivalent degree
Working knowledge of Workday and/or Neocase
Experience in working on any ticketing tool
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Knowledge of the full HR operations solution
Proficiency in the English and Kannada or Tamil Language
Confidentiality and discretion for managing sensitive information
Executive presence and ability to deliver high touch support
Prior experience in an HR Operations Environment in shared service centre

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HR Partner, Customer Care