2596 Hr Operations Jobs - Page 15

Hello Everyone We are looking for a Contract Staff for HR Services in our delivery Center at Hyderabad. HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Follow the Desktop Procedures / KB articles defined for every transaction/query • Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Minimum 6 years experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Post-Graduation (any specialization) • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Interested candidate share your resume to " vaishnavi.s@twsol.com ".

RESPONSIBILITIES: Recruitment and Onboarding: Developing and implementing recruitment strategies to attract and select qualified candidates, conducting interviews, coordinating job offers, and overseeing the onboarding process. Employee Relations: Handling employee grievances, conflicts, and disciplinary issues, and ensuring compliance with company policies and labor laws. Performance Management: Assisting in the design and implementation of performance appraisal systems, providing guidance to managers and employees, and monitoring performance evaluation processes. Training and Development: Identifying training needs, coordinating employee training programs, and evaluating training effectiveness. Compensation and Benefits: Administering employee compensation and benefits programs, conducting salary surveys, analyzing market trends, and ensuring competitive and fair compensation practices. Policy Development: Developing and updating HR policies and procedures to align with changing legal requirements and organizational needs. HR Administration: Maintaining employee records and HR databases, preparing HR reports and analytics, and ensuring compliance with data protection regulations. Employee Engagement: Implementing initiatives to foster employee engagement, motivation, and satisfaction, such as employee recognition programs, feedback mechanisms, and team-building activities.

Responsible for preparing all pay statements for employees salary payments. Coordinate appointments and transfer of staff as per the requirements of operation. Taking care of the recruitment partsourcing CVs from job portals, CV databanks, campuses, etc.; newspaper advertisements; arranging interviews; and taking care of joining formalities Review and post the attendance of all crew and staff of JEL for generating the pay bill. Monitor HR-related statutory requirements of JEL and ensure the timely compliance of the same

Organize Induction program for new hires Monitor implementation of HR systems, such as Performance Appraisal, Payroll,Compensation & Benefits, Career and Succession Planning etc

Role Overview As a Talent Acquisition Intern at Leverage Edu, you will work closely with the recruitment team to attract, evaluate, and onboard top talent. This is a fantastic opportunity to gain hands-on experience in end-to-end recruitment while working in a fast-paced, dynamic environment. Key Responsibilities Assist in sourcing potential candidates through job portals, LinkedIn, and other channels. Screen resumes to shortlist suitable profiles based on job requirements. Schedule interviews and coordinate with candidates and interviewers. Maintain and update candidate databases and recruitment trackers. Post job openings on various platforms and ensure they are effectively marketed. Support the team in planning and executing recruitment drives or campus hiring events. Contribute to employer branding initiatives to enhance the organizations visibility in the talent market. Who You Are Currently pursuing or recently graduated with a degree in Human Resources, Business, or related fields. Strong communication and interpersonal skills. Detail-oriented and highly organized. Proficient in MS Office (Excel, Word, and PowerPoint). Ability to multitask and meet deadlines in a fast-paced environment. A team player with a proactive approach to learning and problem-solving. Whats in It for You Be a part of the fast-growing startup defining strategies for the growth of the company. Partner in building a global Ed-tech company that is going to impact hundreds of thousands of lives. Phenomenal work environment, with massive ownership and excellent growth opportunities We offer a competitive stipend designed to recognize your contributions during the internship period, along with a certificate upon successful completion. Pre-Placement Offer (PPO) opportunity based on performance

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role & responsibilities Develop and implement HR strategies aligned with overall business objectives. Manage the recruitment and selection process to attract top talent. Bridge management and employee relations by addressing demands, grievances, or other issues. Oversee and manage a performance appraisal system that drives high performance. Ensure legal compliance throughout human resource management. Maintain pay plan and benefits program. Develop training and development programs. Report to management and provide decision support through HR metrics. Nurture a positive working environment and organizational culture. Preferred candidate profile Excellent interpersonal and communication skills. Strong leadership, problem-solving, and decision-making skills. Knowledge of labor law and HR best practices. Proficiency in MS Office and HR software (HRMS). Conflict resolution and negotiation abilities.

Role: HR Executive Experience: 1 - 3 Years Notice Period: 15 Days to 1 Month We are looking for an enthusiastic HR Executive to manage end-to-end HR operations in a fast-paced media environment.

We're Hiring: HR Admin (Night Shift) Location: Vadodara Shift: Night Shift Experience: 1+ Years in Admin & Procurement Are you someone who thrives in a structured, fast-paced environment and loves keeping operations running smoothly behind the scenes? We're looking for a proactive and detail-oriented HR Admin with at least 1 year of experience in administration and procurement to join our team during the night shift. Key Responsibilities: Handle administrative support for the HR team Maintain and organise employee records and documentation Coordinate procurement of office supplies and services Assist in on boarding & off boarding processes Support compliance and audit documentation Manage vendor communication and follow-ups What Were Looking For: 1+ years of experience in administration and procurement Excellent communication and coordination skills Comfortable working in a night shift Strong organisational and multitasking abilities Familiarity with MS Office & basic HR operations

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of this role is to advice business units at Wipro on immigration laws/regulations in different geographies, thus helping Wipro set footprint in new geographies and seeking nominations from business units for issue of work visa to Wipro employees Do 1. Provide advice to internal stakeholders on immigration laws and processes a. Advice businesses on immigration processes, laws, documentation etc. to new geographies i. Advice business units on immigration related matters in scenarios like a customer is setting office in a new country or if Wipro is acquiring a new customer in a new geography (New Deal) ii. Uses knowledge of legal and regulatory requirements in different geographies to preempt challenges in providing support to customer teams in the new geographies, thus shares proactive steps that the business can take to establish presence iii. Advice the business on visa and immigration processes for deploying an inhouse team in the new geography/country b. Collect nominations for H1-B and visas for other countries i. Advice the businesses on immigration related matters for countries in which Wipro has an existing footprint ii. Educate representatives from each business unit on the work visa application process by highlighting things that the businesses must be cognizant of when nominating employees iii. Seek nominations from each business unit during the H1-B visa application season iv. Educate the business teams on the forms and documents required to file visa applications and support them in filing of the documents 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Comply with internal SLAs defined for global immigration ii. Comply with the timelines shared by the global immigration team by sharing timely nominations so that timely visa applications can be submitted and processed b. Reporting and MIS management i. Maintain an electronic log information for tracking nominations from different business units c. Process Management i. Suggest improvements in the nomination processes at Wipro by gathering ground level feedback from the businesses Deliver No. Performance Parameter Measure 1. Process Efficiency Actual vs planned interactions with top customers (business units) in a month Actual vs planned number of nominations received for H1-B / any other visas Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs 2. Customer Satisfaction (Internal) CSAT

About the Role Were looking for an enthusiastic and proactive Executive Assistant to support a small group of senior leaders across the business, including the Technology and Change Delivery Leader, the Operations Director, the IT Director, Head of Product Management and Head of Delivery. This role will play a vital part in helping the business run smoothly behind the scenessupporting our leadership with outstanding organisational skills, a friendly attitude, and a keen eye for detail.This will be a hybrid role and expected to assist leaders across UK and India location. Youll be responsible for managing busy diaries, scheduling meetings, coordinating meeting rooms, travel arrangements, arranging lunches and events, and making sure everything runs like clockwork. Youll also be asked to take minutes during formal meetings, liaise with the Facilities team for any requests or queries, and help ensure our executives stay on top of their regular reporting commitments.As a regulated business, were required to produce monthly reports and metrics. Youll play a key part in compiling and chasing these upkeeping everything and everyone on track. Youll also work closely with other Executive Assistants and Reception staff. Key Responsibilities: Provide day-to-day support to multiple senior leaders across Technology, Operations, and IT. Manage complex diaries and schedule meetings, ensuring time is well planned and efficiently used, including meetings, appointments, travel arrangements, and events Organise and coordinate meeting rooms, video calls, and equipment needs. Take clear and concise minutes during formal meetings and follow up on action points. Arrange catering and logistics for key events, including quarterly planning sessions and social events. Prepare internal and external correspondence, reports, presentations, and other documents as requested Handle confidential information with discretion and maintain professional communication on behalf of the leaders Manage expenses, reimbursements, and budgets for the Leaders Collaborate with Reception and Facilities teams to resolve issues and support on-site activities. Manage reminders and assist in the compilation of monthly reports and regulatory metrics. Act as a point of contact for internal and external stakeholders interacting with the executives. Assist with ad hoc admin tasks and requestsbeing ready to jump in where needed. Build strong working relationships with other Executive Assistants to ensure seamless support across the business. Build subject matter expertise within the team to provide consultancy within the business. Identify and implement best practice improvements within the Product Team Support the embedding and continuous review of the Change Management process within the organisation. Assist leaders across UK and India location Core Responsibility Areas: Managing Workday transactions for WHRS AccountID creation, termination, job changes, reconcile SAP and Workday reports, reconciliation analysis report out, collaborate with Alight onshore team, tool issue management with stakeholders, 100% SLA adherence Handling colleague queries and escalations for operations processes. Provide a timely resolution to colleague / business. Analyze the problem area and work with the relevant stakeholders to mitigate the same. Managing check-in calls. Facilitating sessions for new joiners. Publishing weekly / monthly dashboards. Meet Domain specific SLA. Review the policies from time to time and update any changes accordingly. Should have a strategic approach towards the respective domain and focus on cost optimization and innovation to enhance colleague experience. Facilitate quarterly audits for the respective domain to ensure compliance. Maintain and present data for internal / external audits. Required Competencies: Excellent verbal and written business communication with the ability to articulate per the audience. Solid consulting, coaching and influencing skills with the ability to address the needs of a dynamic business environment. Ability to objectively present and meaningfully challenge views to enhance effectiveness and drive innovation Ability to empathize, analyze, prioritize and execute actionable in time-sensitive situations and giving utmost focus on colleague experience. Ability to think and innovate by removing NVAs and focus on automation of existing processes. Proficient in handling sensitive colleague data. Education and Experience: Graduate / Postgraduate in any discipline (HR preferred) HR operations experience and knowledge Mandatory Skills: L&P Policy Acquisition & Servicing. Experience3-5 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Payroll(HCM). Experience>10 YEARS.

Position : Plant HR Repoting to : Head HR/Plant Head Location: Chakan, Pune Website : www.ultracorpotech.com Job Purpose: To lead and manage all aspects of HR operations at the plant level, with a strong focus on contract labor management , statutory compliance, workforce planning, and harmonious industrial relations. This role ensures smooth HR operations and alignment with corporate policies and legal regulations. Role & responsibilities Key Responsibilities: 1. Contract Labor Management: Manage contract workforce planning in coordination with functional heads and contractors. Ensure availability of adequate and skilled contract manpower as per production requirements. Monitor attendance, performance, and discipline of contract workers. Ensure timely and correct processing of contractor bills, wage payments, and statutory deductions. Conduct regular audits of contractor records to ensure 100% compliance with labor laws. 2. Statutory Compliance: Ensure compliance with all labor laws applicable to contract and on-roll employees (e.g., CLRA, Factories Act, ESIC, PF, etc.). Liaison with labor department and other statutory bodies as required. Maintain and update statutory registers and records. 3. Industrial Relations & Employee Grievances: Maintain harmonious industrial relations with all stakeholders. Address and resolve grievances of contract and staff employees effectively. Engage regularly with contract supervisors and ensure transparency in communication. 4. HR Operations: Supervise Time Office functions and maintain accurate attendance and leave records. Monitor HR-related costs and drive efficiency in HR processes. Maintain up-to-date employee master data and records. 5. Training & Development: Identify skill gaps among contract workers and coordinate with supervisors for on-job training. Support implementation of safety, skill development, and behavioral training programs. 6. Audits and MIS: Prepare and submit periodic HR MIS reports related to contract manpower. Ensure readiness for internal and external audits. Preferred candidate profile Strong knowledge of labor laws and statutory requirements Good interpersonal and negotiation skills Ability to handle pressure and resolve conflicts Hands-on experience with HRMS / Time Office software Excellent coordination and vendor management skills

TA Sourcing Shared Services Lead is responsible for the strategic leadership and execution of Scheduling, Sourcing and Administration. What youll do: Build and launch a new Scheduling Center of Excellence and Sourcing Center of Excellence to support the global recruiting function Lead and develop a team of technical specialist and individual contributors who are directly impacting the efficiency and productivity of our global recruiting process Maintain a strategic mindset rooted in the highest levels of efficiency, quality assurance and candidate experience that ultimately result in hiring great talent at scale Build an operating model of continuous improvement and leveraging global best practices that continually assess and meet the demands of the business Partner seamlessly with the global recruiting leadership to drive consistent execution while remaining agile to the needs of each business unit What youll need: Bachelors degree preferred World class program management along with a proven track record of highly successful execution and people leadership in a fast-paced environment Ability to implement new programming, manage change and problem solve Who you are: Outstanding operational and execution focus Proven track record of effective leadership Ability to quickly problem-solve challenges Agile, adaptable and a growth mindset Detail-oriented and organized A high level of customer focus, strong attention to detail, and a proactive approach Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Manage end-to-end recruitment process, including job posting, candidate sourcing, interview coordination, and onboarding. Develop and implement effective talent acquisition strategies to attract top candidates in the industry. Ensure compliance with company policies, labor laws, and regulations related to employee relations. Collaborate with hiring managers to understand their requirements and provide guidance on interview processes. Analyze recruitment metrics to identify areas for improvement and optimize the recruitment lifecycle. Identify and cultivate appropriate and effective sources for candidates. Stay updated on all employment laws and regulations. Deal with grievances and violations invoking disciplinary action when required. Maintain an effective program of compliance with laws and regulations related to human resources and manage relationships with other external agencies. All other duties as assigned by the Vice Chancellor and HR Head at Head Office. Requirement: MBA in HR from a recognized University. Minimum 6-9 years of experience in HR, preferably in the education sector. Proficient with MS Excel. Familiar with ERP environment.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Remunance Services- Website :- www.remunance.com Remunance is an EOR service provider. We pride ourselves on being a trusted partner for foreign enterprises who wish to establish a presence in India. Along with the set of experts and accredited professionals, we customize for the customer its way into the Indian market to leverage its India presence. Our unique basket of services complements your business to make a soft landing in Indias market. From setting up an India entity, staffing it with the right talent, and hosting them in the perfect space, we are with the customer through every step of the process. JOB DESCRIPTION : 1. Client Coordination: Serve as the primary point of contact for clients regarding employee HR matters. Ensure client-specific HR processes are followed consistently. Support clients in HR planning, recruitment, and employee-related documentation. 2. Recruitment & Onboarding: Coordinate with clients to understand hiring requirements and job specifications. Manage the recruitment process with the recruitment team: sourcing, screening, Offer negotiations and closures. Collaborate with recruitment partners/agencies job portals as needed. 3. Employee Lifecycle Management: Manage onboarding, for the new joiners with the ER team, induction, confirmations, transfers, separations, and final settlements (F&F). 4. HR Ops : Ensure timely issuance of employment letters (offer, appointment, confirmation, increment, relieving, etc.). A. Payroll & Compliance: Coordinate with the payroll and ER team for accurate inputs received from the client. Ensure adherence to statutory compliances (PF, ESI, PT, LWF, etc.) as per applicable laws. B. Policy Implementation & Support: Assist in drafting and implementing HR policies in alignment with client needs. Ensure consistent application of HR policies for all EOR employees. C. Employee Engagement & Grievance Handling: Drive employee engagement initiatives to maintain high morale and retention with the help of the ER team. Address employee concerns and grievances in collaboration with senior HR and client teams. 5. MIS & Reporting: Prepare periodic HR reports, including headcount, recruitment status, and compliance metrics. Requirements: Education: BE, B Tech or any technical qualification with Graduate / Postgraduate in Human Resources. Experience: 6+ years of HR experience, preferably with exposure to EOR/PEO/Staffing/Outsourcing models. And should have worked with the management outside India preferably should have experience working with the people outside India. Excellent written and verbal Communication. Good Knowledge of Employment Laws. Quick learner on tools and processes. Skills: Proven experience in end-to-end recruitment. Strong understanding of Indian labor laws and statutory compliance. Excellent communication, coordination, and client management skills. Self-motivated with the ability to take ownership and responsibility. Proven experience in HR operations. Proficiency in MS Office (Excel, Word, PowerPoint).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Role & responsibilities Minimum 2 years of Experience as a Warehouse HRBP Experience of Blue-collar manpower management is a must Handling volume manpower is preferred Attrition, Attendance and Absenteeism management Employee engagement and Grievance handling Life cycle management of manpower Handle payout queries Handle incentive calculation and payouts Data management and sharing reports with stakeholders Regional language is mandatory Rotational Shift Preferred candidate profile candidate should have experience in warehouse (blue collar) requirement and should be warehouse HRBP

Be responsible for executing HRD functional and transactional activities. Manage the internal stakeholders and employees of the Centre thereby delivering high quality HRM services. Job Description Manpower planning - Conduct efficient planning of manpower requirement in academic and non-academic functions in School for optimum utilization of manpower. Recruitment and Selection - Source, select and offer candidates for multiple open positions in the School throughout the year within prescribed TAT. Maintain a pool of quality candidates for future openings. Preparation and issuance of new hire appointment letters. Preparation and issuance of increment, revision and transfer letters. Preparation and Maintenance of complete database of all the employees. Maintenance and updation of daily attendance records. Maintenance and updation of Individual Employee file for all the employees. Maintenance and updation of employee wise Service Book of all the employees. Tracking IVT /Promotion and Untrained and closing positions as per salary reckoner Preparation of Monthly payroll. Liaisoning with VERTEX for Employee Provident Fund Consultant and furnishing of the relevant information for Opening, closure or transfer of Provident Fund accounts of the employees and getting it implemented. Preparation and providing of need based MIS reports and furnishing of various information to the Management. Ensuring compliance of various regulations in guidance with entre Head and CO HR. Liaisoning and coordinating with banks and employees for furnishing of the relevant information for Opening of bank accounts of the employees for direct crediting of their salary. Recommendation, Implementation and regularization of the better policies and practices for streamlining the employee database and records. Preparation and collection of documents of the leaving employee like Exit Interview Forms, Getting clearance from all Departments, Full & Final Settlement, Closing form of Provident Fund, etc. Interaction and communication with the employees and assisting and resolving their various issues, queries and problems. Interaction with accounts department and other department on employee and HR related issues and resolving their queries and problems. Interaction with Management, Principal and Corporate Human Resource Department for designing of the various employees related policies and strategies and discussion of various employee related issues and problems. Time to time preparation and furnishing of various information to the accounts department for encashment of casual leave, earned leave, Gratuity, etc. Requirement Graduate or Postgraduate in any stream from a recognized University Postgraduate degree or diploma in Business Management with specialization in Human Resource Management. 4-7 years of experience in managing HR function in a small or medium sized organization of repute. Knowledge of payroll functions Adept at recruitment and selection with exposure to manpower planning Proficient in MS Office suite especially MS-Word, MS-Excel, and MS-PowerPoint Experience in education sector or any other service sector shall be preferred. Knowledge of AMS and other HR software will be an added advantage

We are seeking a proactive and dedicated HR Executive to join our growing team. The ideal candidate will manage end-to-end HR operations, implement HR policies, and contribute to building a healthy and collaborative work culture.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Job Description Hiring an HR Recruiter to manage end-to-end recruitment, source and screen candidates, schedule interviews, and support onboarding. Must have strong communication, sourcing skills, and 3 - 4 years of recruitment and operations.