Housekeeping Supervisor

Key Responsibilities (Step-by-Step)

A. Pre-Shift Preparation

• Attend shift briefings and understand room status, arrivals, departures, and VIPs.
• Ensure proper grooming, uniform, and front desk readiness.
• Check system updates, reservation details, and special guest requests.

B. Guest Check-In & Check-Out

• Welcome guests warmly and verify booking details.
• Complete check-in procedures including ID verification and registration.
• Provide room information, hotel facilities details, and house rules.
• Handle check-out procedures, billing, and feedback collection efficiently.

C. Reservations & Room Management

• Handle walk-in, phone, email, and online reservations.
• Update room status accurately in the Property Management System (PMS).
• Coordinate room allocation based on guest preferences and availability.
• Manage early check-ins, late check-outs, and upgrades as per policy.

D. Guest Services & Support

• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with housekeeping, maintenance, and F&B for guest requirements.
• Assist guests with local information, transport, and sightseeing details.
• Ensure timely resolution of guest issues and service recovery.

E. Cashiering & Billing

• Handle cash, card, and online payments accurately.
• Prepare and verify guest bills, folios, and receipts.
• Ensure proper posting of room charges and additional services.
• Follow hotel financial policies and audit procedures.

F. Coordination & Communication

• Maintain clear communication with Housekeeping regarding room readiness.
• Coordinate with Bell Desk, Valet, and Security for guest movement.
• Handover shift details clearly to the next shift associate.
• Report incidents, complaints, or irregularities to the Duty Manager.

G. Records & Documentation

• Maintain guest records, registration cards, and logbooks accurately.
• Update daily arrival, departure, and occupancy reports.
• Maintain confidentiality of guest information at all times.

H. Safety, Security & Compliance

• Follow hotel safety and emergency procedures.
• Ensure compliance with local laws, police verification, and documentation norms.
• Assist in emergency situations calmly and professionally.

Job Type: Full-time

Pay: ₹17,000.00 - ₹28,814.65 per month

Work Location: In person