Housekeeping Supervisor

Position Summary

Akoya Hotels is seeking a detail-oriented and hands-on Housekeeping Supervisor to lead our cleaning operations. In this role, you will be the "eyes and ears" on the floor, ensuring that every guest room and public area meets the high standards of cleanliness, hygiene, and efficiency our business and leisure guests expect. You will supervise the housekeeping team, manage inventory, and coordinate seamlessly with the Front Office to ensure smooth check-ins and check-outs.

Key Responsibilities

1. Operational Supervision & Quality Control

• Room Inspections: Conduct daily inspections of check-out and occupied rooms to ensure they meet Akoya’s specific cleanliness and setup standards before releasing them to the Front Office.
• Public Area Maintenance: Regularly tour the lobby, corridors, restaurant, and restrooms to ensure they remain spotless and welcoming throughout the day.
• Shift Management: Prepare duty rosters, assign daily tasks to Room Attendants and Housemen, and ensure adequate staff coverage during peak hours.
• Discrepancy Management: Coordinate with the Front Office to verify room status (Vacant/Clean vs. Occupied) and resolve any discrepancies immediately.

2. Staff Leadership & Training

• On-the-Job Training: Train new staff on chemical usage, bed-making techniques, and Akoya’s grooming standards. Provide ongoing coaching to existing staff.
• Briefings: Conduct daily morning/evening briefings to communicate occupancy levels, VIP arrivals, and special cleaning focus areas.
• Performance Monitoring: Monitor the speed and quality of cleaning, ensuring staff complete their allocated rooms within the designated time frame.

3. Inventory & Cost Control

• Stock Management: Monitor the usage of guest supplies (toiletries, water, tea/coffee kits) and cleaning chemicals to prevent wastage/pilferage.
• Linen Control: oversee the linen exchange process with the laundry department, ensuring quality checks on washed linen and minimizing torn/stained items.
• Requisitions: Prepare weekly store requisitions for cleaning supplies and guest amenities.

4. Guest Service & Maintenance

• Guest Requests: Ensure guest requests (extra towels, iron boards, baby cots) are delivered promptly.
• Maintenance Reporting: Immediately report any broken fixtures (lights, ACs, plumbing) to the Engineering department and follow up to ensure they are fixed before the room is sold.
• Lost & Found: Strictly adhere to the Lost & Found policy, logging items found in guest rooms and securing them according to procedure.

Requirements & Qualifications

• Experience: Minimum 2–4 years of experience in Housekeeping within a hotel environment (3-star Business Hotel or Boutique Hotel experience preferred).
• Education: Diploma or Degree in Hotel Management is preferred.
• Language Skills: Functional English is required. Fluency in Hindi and Telugu is highly desirable for effective team communication.
• Technical Skills:
• Knowledge of cleaning chemicals and machinery (scrubbing machines, vacuums).
• Basic computer skills (Excel, Email) for reports.
• Familiarity with Hotel Property Management Systems (PMS) is a plus.
• Attributes: High energy, attention to detail, ability to work rotating shifts (including weekends/holidays), and a "guest-first" attitude.

What We Offer

• Competitive salary and service charge.
• Duty meals and uniform provided.
• Opportunity to work with a reputed and growing hotel brand in Hyderabad.
• Training and career development opportunities.

Job Type: Full-time

Pay: ₹11,208.58 - ₹26,005.18 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person