Housekeeping Manager

Job Summary: The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure cleanliness, orderliness, and appearance standards are maintained across guest rooms, public areas, and back-of-house. The role involves managing housekeeping staff, scheduling duties, ensuring guest satisfaction, and maintaining inventory and equipment. Key Responsibilities:·        Supervise daily housekeeping operations including room cleaning, public areas, laundry, and linen services. ·        Ensure high cleanliness and hygiene standards in all areas of the hotel. ·        Inspect guest rooms, public areas, and back-of-house for cleanliness and maintenance issues. ·        Prepare staff rosters and allocate tasks accordingly. ·        Train, motivate, and manage the performance of housekeeping staff. ·        Maintain inventory of cleaning supplies, linen, and equipment, ensuring cost-effective usage. ·        Handle guest complaints related to housekeeping and resolve them promptly and professionally. ·        Coordinate with other departments such as Front Office and Maintenance for smooth operations. ·        Ensure compliance with health, safety, and hygiene regulations. ·        Conduct regular departmental meetings and communicate updates, policies, and procedures. ·        Prepare housekeeping budget and manage expenses within allocated limits. Requirements:·        Proven experience as a Housekeeping Supervisor or Manager in a hotel or resort. ·        Strong leadership, communication, and organizational skills. ·        Good knowledge of cleaning products and procedures. ·        Attention to detail and high standards of cleanliness. ·        Ability to work under pressure and handle guest complaints professionally. ·        Proficient in Microsoft Office and housekeeping software (if applicable). ·        Diploma or degree in Hotel Management or related field preferred.