Daily Responsibilities Guest Feedback Collection ☐ Politely request feedback from all guests at the time of checkout. ☐ Ensure feedback is recorded in the system/logbook. ☐ Escalate any negative feedback to the Manager immediately. OTA Guest & VIP Guest Give Special Attention Property Rounds ☐ Conduct 3 full round of the property to ensure maintenance, and guest satisfaction. ☐ Note and report any discrepancies or issues to the concerned department. Pool Area Supervision Night Audit Report Review ☐ Review the night audit report every morning. ☐ Highlight any issues or irregularities for follow-up. Checkout Room Coordination ☐ Coordinate with housekeeping and maintenance teams to inspect and prepare Vacant rooms. ☐ Ensure rooms are cleaned, maintained, and ready for next occupancy. ✅ Monthly Responsibilities Stock Audits (Housekeeping & F&B & FO) ☐ Conduct a detailed audit of Housekeeping stock (linen, toiletries, cleaning supplies). ☐ Conduct a detailed audit of F&B stock (dry and perishable items). ☐ Record findings in stock audit sheet and report discrepancies. Timing for Property Round:- 1. 1st Round – 8:00am-8:30am 2. 2nd Round- 12:00pm-1:00pm 3. 3rd Round- 4:30-5:00pm
Job Title: Accounts Executive (CA Intern) Department: Finance & Accounts Reports To: CA Job Summary: We are looking for a highly motivated and detail-oriented Accounts Executive (CA Intern) to assist in day-to-day accounting operations. The ideal candidate will be pursuing Chartered Accountancy and seeking practical exposure in accounting, auditing, taxation, and financial reporting. Key Responsibilities: Assist in maintaining books of accounts (Tally/ERP/SAP) and preparing journal entries. Support month-end and year-end financial closing activities. Prepare and maintain daily accounting records, vouchers, and invoices. Assist in preparing GST, TDS returns and reconciliation. Help in bank reconciliation and cash flow monitoring. Support internal and statutory audits with documentation and data preparation. Assist in preparing MIS reports, P&L, balance sheet, and other financial statements. Ensure compliance with accounting standards and internal policies. Coordinate with other departments for necessary financial information. Handle petty cash and vendor payment processing if required. Skills & Qualifications: CA Intern / Article Assistant – Currently pursuing Chartered Accountancy (preferably completed IPCC/Intermediate). Knowledge of Accounting Principles, Taxation (GST, TDS), and Auditing Standards. Proficiency in Tally, Excel, and accounting software. Strong analytical and problem-solving skills. Good communication and coordination abilities. Attention to detail and ability to handle confidential data.
Job Description: OTA (Online Travel Agency) Executive Position: OTA Executive Location: [Hotel/Company Name], [Location] Reports To: Revenue Manager/Sales & Marketing Director Job Summary:The OTA Executive will be responsible for managing the hotel’s online travel agency (OTA) accounts to ensure maximum visibility, competitiveness, and revenue. This role involves optimizing online sales, ensuring accurate content on OTA platforms, and managing relationships with OTA partners. The OTA Executive plays a crucial role in maintaining the hotel's online presence and boosting revenue through effective online channel management. Key Responsibilities:OTA Account Management Manage and update the hotel’s profiles and listings on various OTA platforms (e.g., Booking.com, Expedia, Agoda). Ensure accurate and up-to-date information regarding room availability, pricing, and special offers. Monitor room availability across all OTA channels to avoid overbooking or discrepancies. Content Management Upload and maintain accurate hotel content, including descriptions, room types, amenities, and high-quality photos. Ensure that content is aligned with brand standards and updated to reflect any changes in the hotel's offerings. Regularly review the hotel’s listings to ensure they are compelling and optimized for search results on OTA platforms. Rate and Inventory Management Coordinate with the revenue management team to ensure accurate room rates and availability across all OTA channels. Implement rate parity across OTAs, ensuring that the hotel maintains a competitive and consistent pricing strategy. Monitor and adjust rates dynamically to maximize revenue and occupancy, based on market conditions and competitor analysis. OTA Promotions and Campaigns Plan and execute promotional campaigns and special offers on OTA platforms to increase bookings and visibility. Collaborate with the marketing team to align promotions with the hotel's overall marketing strategy. Monitor the effectiveness of campaigns and adjust strategies as necessary to improve performance. Relationship Management with OTA Partners Build and maintain strong relationships with OTA representatives to secure favorable contract terms and commission rates. Negotiate agreements with OTA partners, including promotional opportunities and preferred listings. Troubleshoot any issues related to OTA channels, such as discrepancies in availability or guest feedback. Performance Analysis and Reporting Analyze booking data and performance metrics from OTA platforms, such as conversion rates, revenue, and booking patterns. Prepare regular reports on OTA performance and provide insights and recommendations for improvement. Use performance data to identify areas for optimization and implement corrective actions. Guest Review Management Monitor and respond to guest reviews and feedback on OTA platforms in a timely and professional manner. Address any negative feedback or complaints to resolve guest issues and improve the hotel’s reputation. Encourage positive guest reviews by providing excellent service and following up with satisfied customers. Revenue Optimization Work closely with the revenue management team to implement dynamic pricing strategies across OTA channels. Use OTA tools and analytics to identify opportunities for increasing room rates or offering targeted discounts to maximize revenue. Adjust rates and availability during high and low demand periods to optimize occupancy and revenue. Channel Connectivity and Technology Ensure that the hotel's property management system (PMS) is properly integrated with OTA platforms. Troubleshoot and resolve any technical issues with OTA channel management systems. Stay updated on new OTA tools and features to enhance the hotel’s online presence and sales performance. Qualifications:Bachelor’s degree in Hospitality, Marketing, Business, or a related field. Previous experience in OTA management, revenue management, or online sales within the hotel industry. Proficiency in OTA platforms (e.g., Booking.com, Expedia, Agoda) and channel management systems. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and relationship management skills. Detail-oriented and highly organized. Ability to work independently and as part of a team. Strong understanding of hotel distribution channels, rate management, and revenue strategies. Knowledge of property management systems (PMS) is an advantage. Working Conditions:Ability to work in an office environment with occasional travel for meetings and training. Flexibility to work on weekends or holidays when required, especially during peak seasons or promotional periods.
Job Description: Front Office Executive Position Title: Front Office Executive Reports To: Office Manager/Administrative Head Location: [Insert Location] Employment Type: Full-time/Part-time Job OverviewThe Front Office Executive is the face of the organization, responsible for creating a positive first impression and ensuring smooth office operations. This role involves managing the reception area, handling customer interactions, and providing administrative support to different departments. Key ResponsibilitiesReception and Visitor ManagementGreet and welcome visitors, clients, and guests in a professional and friendly manner. Manage visitor logs and issue passes while ensuring compliance with security protocols. Direct visitors to the appropriate departments or personnel. Communication ManagementHandle incoming calls, emails, and correspondence, and route them to the relevant departments. Provide accurate information about the organization’s services or policies when requested. Relay messages promptly and follow up on inquiries as needed. Administrative SupportSchedule and coordinate meetings, appointments, and conference room bookings. Maintain and organize office records, files, and documents. Handle mail distribution, courier services, and office supply inventory. Customer ServiceAddress client and customer inquiries or concerns efficiently and professionally. Escalate unresolved issues to the appropriate department or team member. Office OperationsEnsure the reception and front desk area are neat, clean, and organized. Coordinate with housekeeping, maintenance, and security teams to ensure smooth daily operations. Technology UsageOperate office equipment such as printers, scanners, and telephones. Use office management software (e.g., Microsoft Office Suite, ERP systems) for day-to-day tasks. Required QualificationsEducation and ExperienceBachelor’s degree in any discipline (preferred) or a high school diploma. 1–3 years of experience in a front office, administrative, or customer service role. Skills and CompetenciesExcellent communication and interpersonal skills. Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic office tools. Strong organizational and multitasking abilities. Professional appearance and a customer-centric approach. Key AttributesPolite and approachable demeanor. Ability to remain calm and efficient under pressure. High attention to detail and accuracy in tasks. Work ConditionsOffice environment with standard working hours. Interaction with diverse individuals including clients, guests, and team members. May require occasional overtime during peak periods.
Job Summary: The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure cleanliness, orderliness, and appearance standards are maintained across guest rooms, public areas, and back-of-house. The role involves managing housekeeping staff, scheduling duties, ensuring guest satisfaction, and maintaining inventory and equipment. Key Responsibilities:· Supervise daily housekeeping operations including room cleaning, public areas, laundry, and linen services. · Ensure high cleanliness and hygiene standards in all areas of the hotel. · Inspect guest rooms, public areas, and back-of-house for cleanliness and maintenance issues. · Prepare staff rosters and allocate tasks accordingly. · Train, motivate, and manage the performance of housekeeping staff. · Maintain inventory of cleaning supplies, linen, and equipment, ensuring cost-effective usage. · Handle guest complaints related to housekeeping and resolve them promptly and professionally. · Coordinate with other departments such as Front Office and Maintenance for smooth operations. · Ensure compliance with health, safety, and hygiene regulations. · Conduct regular departmental meetings and communicate updates, policies, and procedures. · Prepare housekeeping budget and manage expenses within allocated limits. Requirements:· Proven experience as a Housekeeping Supervisor or Manager in a hotel or resort. · Strong leadership, communication, and organizational skills. · Good knowledge of cleaning products and procedures. · Attention to detail and high standards of cleanliness. · Ability to work under pressure and handle guest complaints professionally. · Proficient in Microsoft Office and housekeeping software (if applicable). · Diploma or degree in Hotel Management or related field preferred.
Job Summary: We are seeking a motivated and results-driven Sales Executive to promote and sell the school’s admission packages. The candidate will be responsible for generating leads, conducting school presentations, engaging with parents, and ensuring maximum student admissions by highlighting the school’s unique offerings and value. Key Responsibilities: Promote and sell the school’s admission packages to prospective parents and students. Generate leads through school visits, educational fairs, seminars, telecalling, and other outreach activities. Conduct presentations and counseling sessions with parents to explain the school’s curriculum, facilities, and benefits. Build and maintain strong relationships with parents, students, and community stakeholders. Achieve monthly/quarterly admission and revenue targets. Maintain accurate records of inquiries, follow-ups, and admissions. Coordinate with the marketing team to support campaigns, events, and promotional activities. Provide regular reports on admissions performance and market feedback to management. Required Skills & Qualifications: Bachelor’s degree in Sales, Marketing, Business Administration, or equivalent (preferred). Proven experience in sales, counseling, or education sector (school/college admission experience preferred). Strong communication, presentation, and interpersonal skills. Ability to persuade and build trust with parents. Goal-oriented with a strong focus on achieving admission targets. Proficient in MS Office and CRM software. Key Competencies: Customer-focused approach. Ability to work independently and as part of a team. Strong problem-solving and negotiation skills. Positive attitude, energetic, and proactive personality.
Job Summary: The Maintenance Manager is responsible for overseeing all installation, repair, and upkeep operations of the property’s facilities and equipment. The role ensures that the premises are safe, well-maintained, and compliant with all safety and regulatory standards. The manager also leads the maintenance team, manages budgets, and ensures efficient functioning of all utilities and mechanical systems Supervise and lead the maintenance team, including technicians, electricians, and plumbers. Plan, coordinate, and oversee maintenance and repair activities (electrical, plumbing, mechanical, HVAC, etc.). Implement preventive maintenance programs to minimize downtime and maximize equipment efficiency. Ensure all equipment and systems (lighting, elevators, generators, air conditioning, etc.) are maintained according to manufacturer specifications. Monitor maintenance budgets and control costs effectively. Coordinate with external contractors and vendors for specialized maintenance work. Maintain records of maintenance requests, repairs, and replacements. Ensure compliance with health, safety, and environmental regulations. Conduct regular inspections of the property and equipment to identify potential issues. Prepare reports on maintenance activities, costs, and performance. Manage inventory of maintenance supplies, tools, and spare parts. Train and develop team members to enhance their technical and safety skills. Support hotel operations by responding promptly to maintenance emergencies or guest complaints.