Guest Relations Executive

Daily Responsibilities Guest Feedback Collection ☐ Politely request feedback from all guests at the time of checkout. ☐ Ensure feedback is recorded in the system/logbook. ☐ Escalate any negative feedback to the Manager immediately. OTA Guest & VIP Guest Give Special Attention Property Rounds ☐ Conduct 3 full round of the property to ensure maintenance, and guest satisfaction. ☐ Note and report any discrepancies or issues to the concerned department. Pool Area Supervision Night Audit Report Review ☐ Review the night audit report every morning. ☐ Highlight any issues or irregularities for follow-up. Checkout Room Coordination ☐ Coordinate with housekeeping and maintenance teams to inspect and prepare Vacant rooms. ☐ Ensure rooms are cleaned, maintained, and ready for next occupancy.     ✅ Monthly Responsibilities Stock Audits (Housekeeping & F&B & FO) ☐ Conduct a detailed audit of Housekeeping stock (linen, toiletries, cleaning supplies). ☐ Conduct a detailed audit of F&B stock (dry and perishable items). ☐ Record findings in stock audit sheet and report discrepancies. Timing for Property Round:- 1.      1st Round – 8:00am-8:30am 2.      2nd Round- 12:00pm-1:00pm 3.      3rd Round- 4:30-5:00pm