Housekeeping Manager

Location: Symphony Mall, Bhubaneswar Reporting to: Mall General Manager / Facility Head Team Size: 2 Shift Supervisors + 25 Housekeeping Staff Job Summary: The Housekeeping Manager is responsible for overseeing the entire housekeeping operations of Symphony Mall, ensuring the mall is maintained to high cleanliness and hygiene standards at all times. This includes staff management, training, scheduling, inventory control, vendor coordination, quality audits, and reporting. Key Responsibilities: Oversee day-to-day cleaning and maintenance activities mall-wide. Supervise and coordinate with both morning and evening shift supervisors. Plan and manage duty rosters, leaves, and weekly offs for 25+ staff. Conduct daily walk-throughs and cleanliness audits of all zones. Ensure cleaning SOPs and mall hygiene protocols are followed. Handle complaints and coordinate quick resolutions. Manage stock and procurement of cleaning materials and equipment. Maintain records of consumables, machine usage, and staff performance. Prepare daily and weekly reports for senior management. Ensure compliance with safety, health, and environmental standards. Coordinate with security, technical, and mall operations teams. Qualifications & Skills:Graduate or Diploma in Facility/Hotel Management. 5+ years of experience in managing housekeeping in malls, hotels, or airports. Strong leadership and team management skills. Proficiency in creating schedules, reports, and handling audits. Familiarity with mechanized cleaning equipment and chemicals. Working knowledge of MS Excel and facility software.