Hotel Operations Manager

Job Summary:

We are looking for a highly organized and efficient Operations Manager to ensure the smooth operation of our Offbeat resort property of 23 Rooms. The successful candidate will be responsible for managing the front-of-house and back-of-house operations, leading a team of department heads, and driving exceptional guest experiences.

Key Responsibilities:

1. Manage the overall operations of the resort, ensuring efficient and effective delivery of services.

2. Revenue Generation: Lead and provide effective ways to generate revenue for the functionality of the resort.

3. Guest Experience: Drive exceptional guest experiences through effective communication, prompt issue resolution, and proactive service delivery.

4. Communication with Travel Agency: Communicate and confirm bookings by engaging with various travel agencies.

5. Quality Control: Implement and maintain quality control processes to ensure high standards of service, cleanliness, and maintenance.

6. Budgeting and Cost Control: Assist in budget preparation, monitor expenses, and implement cost-saving initiatives.

7. Risk Management: Identify and mitigate potential risks, ensuring compliance with safety and security protocols.

8. Training and Development: Develop and implement training programs to enhance staff skills and knowledge.

9. Communication: Foster effective communication among departments, staff, and guests.

10. Problem-Solving: Resolve operational issues promptly and efficiently.

11. Reporting: Prepare and submit operational reports to Head Office

Requirements:

1. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.

2. Experience: Minimum 3-5 years of experience in operations management, preferably in a resort or hotel environment.

3. Skills:

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical, problem-solving, and decision-making skills.

- Ability to work under pressure and manage multiple priorities.

- Proficient in hospitality software and systems.

- Strong attention to detail and commitment to quality.

- Strong knowledge in Microsoft Office

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Experience:

• total work: 3 years (Required)

Work Location: In person