Hotel Operations Manager

As a Hotel Operations Executive at EaseMyTrip in Gurgaon (Sector 32), your role will involve managing post-booking activities such as modifications, cancellations, and providing exceptional customer support. Your responsibilities will include: - Handling post-booking queries, changes, and cancellations effectively. - Coordinating with hotels to ensure confirmations and resolving any arising issues promptly. - Supporting customers through various communication channels like calls, emails, and chats. - Maintaining accurate booking records and optimizing processes for efficiency. To excel in this role, you should have: - At least 1 year of experience in hotel reservations, operations, or customer service. - Strong communication, coordination, and problem-solving skills. - Familiarity with OTA systems would be advantageous.,