Hotel Manager

Hotel Executive / Manager – Roles and Responsibilities

Education: PG in hotel management,

Experience: 2 to 3 years

Job location: Ratnagiri, Maharashtra

1. Operational Management

• Oversee day-to-day hotel operations (Front Office, Housekeeping, F&B, Maintenance).
• Ensure smooth coordination between all departments.
• Implement and monitor standard operating procedures (SOPs).
• Conduct regular inspections of hotel facilities to maintain quality standards.

2. Guest Relations & Customer Service

• Ensure superior guest experience and address guest complaints promptly.
• Maintain high levels of customer satisfaction and review feedback.
• Build strong relationships with VIP guests, corporate clients, and travel partners.

3. Financial & Budget Management

• Assist in preparing budget, forecasting, and financial planning.
• Monitor expenses and revenue to achieve profitability targets.
• Review daily sales reports, occupancy, and revenue performance.
• Control operating costs and optimize resource utilization.

4. Staff Management

• Supervise, train, and motivate staff to maintain productivity and service standards.
• Conduct performance evaluations and manage staff schedules.
• Ensure adherence to HR policies and employee discipline.
• Promote a positive work culture and teamwork.

5. Sales & Marketing Support

• Participate in promotional activities and marketing strategies.
• Assist in increasing room sales, F&B revenue, and customer retention.
• Coordinate with travel agencies, event planners, and corporate clients.
• Support digital marketing and maintain brand standards.

6. Compliance & Safety

• Ensure compliance with hospitality regulations, licensing, and hygiene standards.
• Oversee safety and security procedures for guests and staff.
• Implement fire safety, emergency response, and risk management protocols.

7. Quality Control

• Maintain hotel ratings (Google, TripAdvisor, OTAs).
• Monitor service delivery to maintain consistent quality.
• Implement continuous improvement initiatives to enhance guest experience.

8. Strategic Planning

• Assist in long-term planning and growth initiatives.
• Analyze market trends and competitor performance.
• Recommend improvements to enhance hotel profitability and brand image.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Preferred)

Work Location: In person