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Invader Technologies
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Hotel Booking & Customer Support Executive

Hotel Booking & Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Invader Technologies

0 - 3 years

3 - 5 Lacs

gurugram delhi / ncr

Posted:1 week ago| Platform:

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Skills Required

communication skills customer support hotel operations ms office hotel booking written communication vendor management verbal communication

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Hotel Booking & Customer Coordination

Handle hotel room bookings, cancellations, and modifications.
Manage daily follow-ups with customers, hotels, and internal teams.
Record and maintain daily customer feedback.
Provide timely assistance for any booking-related queries.

Vendor Management

Coordinate with dry-cleaning vendors for laundry and linen services.
Manage vendors who supply hotel-related items (amenities, toiletries, linen, housekeeping materials, etc.).
Ensure timely delivery of vendor materials and maintain stock updates.
Follow up with vendors for any delays or quality issues.

Daily Hotel Operations

Monitor daily room cleaning activity done by housekeeping staff.
Check and ensure all rooms are cleaned properly as per standards.
Report any cleaning issues, maintenance needs, or housekeeping delays.
Maintain records of cleaned/unclean rooms and escalate issues when necessary.

Reporting & Documentation

Maintain booking logs, vendor records, stock updates, and cleaning checklists.
Prepare daily/weekly reports and share with the management team.

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Hotel Booking & Customer Support Executive