Hospitality Associate

As a Hospitality Associate / Management Trainee at our company in Gurugram, you will play a crucial role in ensuring an exceptional guest experience and maintaining high service standards across our caf/kiosk outlets. Your responsibilities will include greeting customers warmly, handling complaints professionally, maintaining cleanliness and safety protocols, recommending menu items, assisting in inventory checks, supporting team training, and collaborating with various departments for smooth operations. Key Responsibilities: - Greet customers warmly and provide prompt service - Maintain high levels of hospitality and service standards - Handle guest complaints and queries professionally - Assist in daily outlet functioning, including opening/closing duties - Maintain cleanliness, hygiene, and safety protocols - Ensure availability of stock and coordinate with the kitchen for order execution - Recommend menu items and upsell based on customer preferences - Work towards achieving daily sales targets and customer satisfaction scores - Assist in inventory checks and restocking - Ensure quality and presentation standards for food & beverages are met - Support training of junior team members or interns - Collaborate with baristas, kitchen, and service teams for smooth operations Qualifications Required: - Bachelor's degree in Hotel Management or Hospitality Management (freshers welcome) - Strong communication and interpersonal skills - High energy, positive attitude, and customer-first approach - Flexibility to work in shifts, weekends, and holidays - Basic understanding of food safety, hygiene, and hospitality standards The company values candidates with experience in food & beverage or retail service, familiarity with POS systems and order-taking apps, and a passion for food, coffee, or beverages with a flair for customer interaction. Eligible candidates may be considered for future roles such as Team Lead, Shift Supervisor, or Assistant Store Manager based on performance and company requirements.,