Hospitality Associate

Job Title:

Hospitality Associate

Location:

Experience:

Department:

Reports to:

About Even Hospital

Even Hospital is built on a simple belief — healthcare should feel as comforting, reliable, and premium as a 5-star experience. We’re reimagining how patients and families experience care — combining top medical expertise with warm, personalized hospitality.

Our goal is to make every visit — from admission to discharge — stress-free, transparent, and human.

Role Overview

Hospitality Associate

Key Responsibilities

• Welcome and assist patients and their families with empathy, professionalism, and warmth.
• Ensure a smooth and pleasant admission, consultation, and discharge experience.
• Coordinate seamlessly with nursing, operations, and medical teams to address patient needs.
• Maintain the ambience and service quality of patient and visitor areas to the highest standards.
• Anticipate guest needs and offer proactive support — from comfort requests to concierge-style assistance.
• Handle queries, feedback, and escalations with patience and quick resolution.
• Support administrative and service excellence initiatives within the hospital.
• Uphold Even’s values of compassion, transparency, and excellence in every interaction.

Requirements

• Education:

  Graduate in Hospitality, Hotel Management, or equivalent preferred.

• Experience:

  1–2 years in guest relations, front office, or concierge roles at leading 5-star hotels (e.g., Taj, Oberoi, Marriott, ITC, Hilton, etc.).

• Skills & Attributes:

• Excellent communication and interpersonal skills
• Strong attention to detail and sense of ownership
• Calm, empathetic, and professional under pressure
• Presentable with impeccable grooming standards
• Comfortable working in a hospital environment

Why Join Even Hospital

• Be part of India’s first hospital that blends medical excellence with 5-star hospitality.
• Shape how healthcare feels — creating an experience that patients remember for all the right reasons.
• Work with a mission-driven team that values warmth, care, and innovation.
• Competitive compensation and growth opportunities in a fast-evolving healthcare brand.