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Customer Relationship Executive Thakral Innovations

2.0 - 7.0 years

5 - 6 Lacs

Gurugram

Work from Office

Job Title: Customer Relationship Executive (CRE) Job Description: We are seeking a dynamic and motivated Customer Relationship Executive (CRE) to join our team. The ideal candidate will have strong communication skills, a customer-first attitude, and experience working in a customer care environment preferably premium brand . This role requires a dedicated individual with domestic market experience and a passion for providing excellent service. blended channel experience is preferred. Key Responsibilities: Handle inbound and outbound customer inquiries via voice and email. Ownership of customers issue & resolutions Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction. Maintain a positive and professional relationship with customers while addressing their needs. Collaborate with team members to resolve customer issues and escalate when necessary. Follow up on customer concerns and ensure resolutions are implemented effectively. Adhere to company policies, procedures, and service standards. Meet or exceed performance metrics, including quality, response time, and customer satisfaction. Qualifications: Experience: Minimum of 2 years of experience as a Customer Care Agent in a call center (CC) environment. Market Experience: Experience in the domestic market is a must. Brand Exposure: Good exposure to reputable brands is preferred. Process Experience: Prior experience working in a blended process (Voice and Email) is highly preferred. Skills: Excellent communication skills (both written and verbal). Strong problem-solving ability and customer focus. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good interpersonal and team-working skills. Working Conditions: Shift Timing: 6 days a week, with rotational days off.

Posted 8 hours ago

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