15 Service Standards Jobs

As the IT Supervisor, you will assume full responsibility for the efficient operation in the following: Plan, coordinate, and implement network security measures to protect data, software, and hardware. You will operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Ensure to perform routine network startup and shutdown procedures and maintain control records. Design, configure, and test computer hardware, networking software and operating system software. Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. You should possess the ability to assist in training, supervising, scheduling, motivating, positively discipline IT hosts. Assist in managing day-to-day duties and job assignments. Provide support to the team where required and allocate manning where needed. Uphold Six Senses guidelines and standards of service and operation, ensuring that performance benchmarks are maintained and exceeded. Strictly adhere to LQA standards and guest comments. To execute the position of IT Supervisor, you must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results. If you feel you have most of the qualifications and skills required for this role, don't hesitate to hit the "Apply" button. Your journey with us could start today.,

As a member of our team, you will play a pivotal role in ensuring a positive and memorable dining experience for our guests. Your responsibilities will include warmly welcoming and acknowledging guests, offering menu recommendations, and addressing any inquiries they may have about our food and beverage offerings. In addition, you will handle special requests, dietary preferences, and guest complaints with the utmost professionalism. To maintain a seamless dining service, you will oversee table assignments, ensuring a steady flow of guests to our service team. You will be responsible for accurately taking and transmitting orders to the kitchen or bar promptly. Monitoring the service staff to uphold quality and service standards will also be a key aspect of your role. As a leader within our team, you will train, mentor, and supervise service staff, such as waiters and stewards. Assigning duties, monitoring performance, and providing support during peak hours are essential elements of your responsibilities. It is crucial to stay informed about menu items, ingredients, and kitchen operations, while ensuring compliance with food safety and hygiene regulations. Effective communication with chefs, bartenders, and managers is vital to ensure smooth operations. Your feedback on customer experience and service gaps will be invaluable in enhancing our service quality. You will also assist in implementing service policies and standards as directed. Qualifications & Skills: - Previous experience in a similar role within a restaurant or hospitality environment. - Strong communication and interpersonal skills. - Leadership qualities to efficiently manage a team. - Good knowledge of food and beverage, service standards, and etiquette. - Attention to detail and excellent organizational abilities. - Ability to thrive under pressure in a fast-paced setting. Work Environment: You will engage in collaborative interactions with team members and guests on a daily basis. Flexibility in working during weekends, holidays, and evenings is required. This is a full-time, permanent position with the benefit of provided food during shifts. The work schedule involves day shifts. Preferred candidates should have a total of 3 years of work experience in a similar role. The work location is on-site.,

Roles & Responsibility Manage Service & Operations of Flagship Branch. Review Branch Operations Reports and Control Reports. Responsible for updating regulatory display items for the branch. Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis. Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines. Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures) Co-ordination with Operating Agencies and Branches on day-to-day basis. Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end. Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability. Efficient management of Teller Counter for Cash & Non Cash Transactions. Efficient Lobby Management for Service related requirements of Branch Customers. Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.

You will be responsible for overseeing the dining area at Round The Global Diner in Thrissur to ensure a high level of customer satisfaction. Your role will involve supervising staff, ensuring service standards are met, managing food service operations, and providing superior customer service. This is a full-time, on-site position requiring strong supervisory skills, proficiency in food service management, excellent customer service and communication skills. Experience in the hospitality industry is preferred, along with the ability to work well under pressure and in a fast-paced environment.,

Job Description As a Food and Beverage Supervisor at HCG Hospitals, you will play a crucial role in overseeing day-to-day operations and maintaining service standards to ensure exceptional customer service. Located in Ahmedabad, this full-time on-site position requires strong supervisory skills, experience in food service, and a dedication to upholding high service standards. Your responsibilities will include supervising the food and beverage team, ensuring compliance with health and safety regulations, and fostering effective communication between departments. Your excellent organizational and leadership abilities will be essential in managing food service and addressing customer needs promptly and professionally. To excel in this role, you must possess strong communication skills, the ability to work well under pressure in a fast-paced environment, and relevant experience in customer service. Prior experience in a healthcare setting would be advantageous, and a certification or degree in Hospitality Management or a related field is preferred. Join us at HCG Hospitals and contribute to our commitment to delivering care, cure, and comfort through exceptional medical services and compassionate support.,

About Daily Bowl: Daily Bowl is a pioneering vegan casual dine-in and subscription-based restaurant located in Surat. We are committed to providing wholesome, delicious, and convenient plant-based meals through our serene dine-in space and innovative daily subscription services. We take pride in our fixed daily menus for subscriptions, as well as our commitment to using high-quality ingredients and sustainable practices. We are seeking a highly motivated, quick-learning, and enthusiastic individual to join us as our Restaurant Manager. This is a fast-paced environment that demands a proactive and hands-on approach. The Restaurant Manager will be responsible for the day-to-day operations of the restaurant, ensuring efficient service, maintaining high standards of quality and cleanliness, and driving key performance indicators (KPIs). This role requires a strong understanding of restaurant operations, excellent people management skills, and a passion for creating a positive guest experience. Responsibilities: Operational Management: - Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service during peak and off-peak hours. - Manage the opening and closing procedures of the restaurant, including cash handling and security protocols. - Implement and maintain efficient workflow processes to optimize service speed and guest satisfaction. - Ensure adherence to all health, safety, and hygiene regulations. Financial Management: - Handle the daily opening and closing of accounts, ensuring accuracy and reconciliation. - Utilize Pet Pooja software for order taking, billing, and generating reports. - Monitor and control costs related to food, beverage, labor, and other operational expenses. - Track sales data and identify opportunities to increase revenue and profitability. - Prepare basic financial reports as required. Service Standards & Training: - Develop and implement Standard Operating Procedures (SOPs) for all aspects of service to ensure consistency and excellence. - Conduct thorough training of all service staff on service protocols, menu knowledge, and guest interaction. - Monitor service staff performance, provide constructive feedback, and implement corrective actions when necessary. - Lead by example, demonstrating exceptional service skills and fostering a positive team environment. Inventory & Waste Management: - Oversee stock-keeping procedures, ensuring adequate inventory levels and minimizing shortages or overstocking. - Implement strategies to minimize waste of food, beverages, and supplies. - Conduct regular inventory checks and reconcile discrepancies. Housekeeping & Maintenance: - Conduct regular audits of housekeeping to ensure the restaurant maintains a high level of cleanliness and presentation, both in the front and back of the house. People Management: - Recruit, train, schedule, and supervise service staff. - Foster a positive and collaborative work environment. - Manage employee performance, address any disciplinary issues, and provide opportunities for growth and development. - Effectively communicate with all team members, ensuring a clear understanding of expectations and goals. Guest Experience: - Ensure all guests receive exceptional service and address any complaints or concerns promptly and professionally. - Cultivate a welcoming and friendly atmosphere for guests. - Seek feedback from guests to identify areas for improvement. Reporting & KPIs: - Work effectively under Key Performance Indicators (KPIs) related to sales targets, service staff training completion and effectiveness, communication effectiveness within the team, operational audits (housekeeping, stock, waste), and reporting accuracy and timeliness. - Generate regular reports on operational performance as required by management. Other Responsibilities: - Stay updated on industry trends and best practices. - Handle any other tasks and responsibilities as assigned by management. Basic Requirements: - Proven experience in the restaurant industry, with at least 5-7 years in a supervisory or management role within a dining environment. - Hands-on proficiency in Microsoft Excel for data analysis, reporting, and basic financial tracking. - Experience in creating and implementing Standard Operating Procedures (SOPs) for service and operational processes. - Demonstrated experience in handling the opening and closing of accounts daily and ensuring financial accuracy. - Familiarity and practical experience with Pet Pooja software for order taking, billing, and reporting. - Ability to conduct audits of housekeeping, stock keeping, and wastages, identifying areas for improvement and implementing solutions. - Experience in managing and maintaining restaurant assets. - Strong understanding of food safety and hygiene standards. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work under pressure and manage multiple tasks effectively. - Must be a quick learner, and a young and enthusiastic individual eager to take on challenges. - Willingness to work flexible hours, including evenings, weekends, and holidays as required. Preferred Skills (Optional but advantageous): - Formal education in hospitality management or a related field. - Experience with inventory management software beyond basic stock keeping. - Knowledge of local food and beverage regulations in Surat. - Basic understanding of marketing principles.,

As a Food and Beverage Supervisor at Plantain Leaf Restaurant UAE in Chennai, you will be responsible for overseeing daily operations, ensuring service standards are met, managing food service activities, providing exceptional customer service, and maintaining effective communication. Your role will require supervisory skills and a focus on service standards, along with proficiency in food service and customer service. Strong communication skills are essential for coordinating with the team and delivering a high level of customer satisfaction. To excel in this position, you should have experience in the food and beverage industry and demonstrate the ability to lead a team in a fast-paced environment. Knowledge of safety and hygiene practices is crucial to maintain a clean and safe work environment. While a hospitality or culinary degree is a plus, it is not mandatory. Your problem-solving skills will be essential in resolving any challenges that may arise during operations. If you are passionate about the food and beverage industry, possess the necessary skills and qualifications, and thrive in a dynamic work setting, this full-time on-site role as a Food and Beverage Supervisor at Plantain Leaf Restaurant UAE could be an exciting opportunity for you.,

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk, ensuring an optimal level of service and care for all hotel guests and visitors. We are looking for a highly organized and customer-focused Duty Manager to join our team at Ibis Kolkata, India. As a Duty Manager, you will oversee the Front Office operations, maintaining exceptional service standards throughout the hotel. Key Responsibilities: - Supervise and manage overall Front Office operations to meet the hotel's strategic plan and service standards - Lead and motivate the Front Office team to achieve operational excellence - Address guest concerns promptly to maintain high levels of customer satisfaction - Ensure smooth check-in and check-out procedures - Manage room inventory and optimize occupancy rates - Coordinate with other departments for seamless guest experiences - Implement and maintain standard operating procedures for the Front Office - Conduct regular team meetings and training sessions to enhance staff performance - Analyze operational data to identify areas for improvement - Ensure compliance with safety and security protocols - Handle financial transactions and maintain accurate records Qualifications: - Minimum of 1 year of relevant experience in a similar capacity within the hospitality industry - Excellent proficiency in English (reading, writing, and oral) - Strong leadership and team management skills - Exceptional problem-solving and decision-making abilities - Proficiency in MS Excel, Word, and PowerPoint - In-depth knowledge of Front Office operations and hotel service standards - Ability to work flexible hours, including nights, weekends, and holidays - Excellent interpersonal and communication skills - Strong attention to detail and ability to multitask in a fast-paced environment - Knowledge of hospitality industry best practices - Ability to speak other languages and basic understanding of local languages (preferred) Additional Information: - Strong leadership, interpersonal, and training skills - Good communication and customer contact skills - Results and service-oriented with an eye for details - Ability to multi-task and work well in stressful and high-pressure situations - A team player and builder - A motivator and self-starter - Well-presented and professionally groomed at all times,

As a Restaurant Manager, you will be responsible for the daily operations of the restaurant, ensuring smooth functioning by managing staff scheduling, inventory control, and upholding quality and service standards. Your role will involve overseeing food preparation, presentation, and service to maintain consistency and deliver high-quality meals to guests. In this position, you will play a crucial role in recruiting, training, and supervising restaurant staff to create a positive and efficient work environment. Your excellent communication skills will be essential in handling guest inquiries, concerns, and complaints promptly and professionally, ensuring customer satisfaction. A key aspect of your role will be monitoring and managing the restaurant's financial performance, including budgeting and implementing cost control measures. Maintaining cleanliness and sanitation standards in compliance with health regulations will also be a key part of your responsibilities. You will need to ensure compliance with licensing laws and regulatory requirements while implementing and enforcing restaurant policies and procedures. Collaboration with the hotel's management team will be necessary to enhance guest satisfaction and overall hotel operations. To excel in this role, it is vital to stay updated on industry trends and implement best practices to improve restaurant performance continually. This full-time position requires a minimum of 5 years of total work experience and will be based on-site to deliver exceptional service to our guests.,

The F&B Team Leader/Supervisor is responsible for overseeing daily food and beverage service operations to ensure the smooth functioning of the restaurant, bar, or dining area and deliver exceptional guest experiences. In this role, you will provide leadership, maintain high service standards, and ensure guest satisfaction. You will lead the front-of-house staff during shifts, setting an example of professionalism, courtesy, and efficiency. Assign tasks and responsibilities to staff, ensuring they are completed effectively. Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally to contribute to a positive dining experience. Assist in recruiting, training, and supervising front-of-house staff, conduct pre-shift briefings, and ensure staff adherence to service standards and company policies. Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations, including reservations, table assignments, and seating arrangements. Monitor table turnover, optimize occupancy, and assist in inventory control and stock management. You will also assist in tracking and managing revenue, expenses, and billing accuracy. Maintain a comprehensive knowledge of the menu items and beverage offerings, assist guests in making menu selections, and communicate any updates to the team and guests. Ensure compliance with health and safety regulations, promote safety standards among staff, and address incidents promptly. Qualifications: - High school diploma or equivalent required; bachelor's degree in Hospitality or related field preferred. - Previous experience in a similar role with strong leadership and supervisory skills. - Excellent communication and interpersonal abilities. - Proficiency in restaurant management software and computer applications. - Knowledge of food and beverage operations, industry trends, and local regulations. - Customer-focused with a passion for delivering outstanding service. - Ability to work flexible shifts, including nights, weekends, and holidays. If you have a passion for hospitality and event coordination, we invite you to apply for this exciting opportunity.,

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Commis Chef is responsible to prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet's operating concept and Hyatt International standards. Qualifications 1 year work experience as Commis Chef or 2 years as Apprentice in a hotel or restaurant with good standards / Basic Culinary skills / good hygiene knowledge

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Commis Chef is responsible to prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet's operating concept and Hyatt International standards. Qualifications 1 year work experience as Commis Chef or 2 years as Apprentice in a hotel or restaurant with good standards / Basic Culinary skills / good hygiene knowledge

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Commis Chef is responsible to prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet's operating concept and Hyatt International standards. Qualifications 1 year work experience as Commis Chef or 2 years as Apprentice in a hotel or restaurant with good standards / Basic Culinary skills / good hygiene knowledge

He is responsible for designing, delivering, and managing training programs that elevate employee skills, knowledge, and compliance within the food and beverage industry. This role ensures all staff members, including front-of-house, back-of-house, and management, are equipped to provide exceptional service, maintain food safety standards, and support operational excellence. He collaborates closely with management to align training initiatives with business goals and regulatory requirements. Key Responsibilities: Training Program Design and Development: Assess training needs across all departments, including kitchen staff, servers, bartenders, and management. Develop training materials focused on food safety, customer service, menu knowledge, operational procedures, and industry best practices. Customize training content for new hires, seasonal employees, and long-term staff. Training Delivery: Conduct onboarding sessions for new employees, emphasizing company values, policies, and standards. Facilitate workshops and hands-on training sessions for skills development, including service techniques, culinary skills, and health & safety practices. Introduce e-learning modules and ensure accessibility for all team members. Compliance and Standards: Ensure all staff adhere to food safety regulations, hygiene standards, and alcohol service laws. Conduct regular training updates based on changes in laws, industry regulations, and company policies. Oversee certifications such as Food Handlers or ServSafe, ensuring timely renewals. Performance Evaluation and Improvement: Evaluate the effectiveness of training programs through employee feedback, assessments, and operational performance metrics. Identify knowledge or skill gaps and implement corrective training. Provide ongoing coaching to employees and supervisors to sustain learning outcomes. Collaboration and Coordination: Work closely with department heads and supervisors to identify training priorities and support operational goals. Partner with external training providers, industry experts, and certification bodies as needed. Organize cross-training opportunities to enhance team flexibility and versatility. Team Leadership and Management: Lead a team of trainers and allocate resources efficiently. Manage training budgets, schedules, and resources. Foster a culture of continuous improvement and learning across all locations or outlets. Qualifications and Requirements: Education: Bachelors degree in Hospitality Management, Human Resources, Education, or a related field. Experience: Minimum 5 years of experience in training and development, preferably in the food and beverage or hospitality industry. Hands-on experience in food safety, service standards, and restaurant operations is highly desirable. Skills and Competencies: In-depth knowledge of food safety regulations and hospitality service standards. Exceptional communication and presentation skills. Strong organizational and project management abilities. Proficiency in training tools, LMS, and e-learning platforms. Ability inspire and motivate a diverse workforce.

Job Title: Customer Relationship Executive (CRE) Job Description: We are seeking a dynamic and motivated Customer Relationship Executive (CRE) to join our team. The ideal candidate will have strong communication skills, a customer-first attitude, and experience working in a customer care environment preferably premium brand . This role requires a dedicated individual with domestic market experience and a passion for providing excellent service. blended channel experience is preferred. Key Responsibilities: Handle inbound and outbound customer inquiries via voice and email. Ownership of customers issue & resolutions Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction. Maintain a positive and professional relationship with customers while addressing their needs. Collaborate with team members to resolve customer issues and escalate when necessary. Follow up on customer concerns and ensure resolutions are implemented effectively. Adhere to company policies, procedures, and service standards. Meet or exceed performance metrics, including quality, response time, and customer satisfaction. Qualifications: Experience: Minimum of 2 years of experience as a Customer Care Agent in a call center (CC) environment. Market Experience: Experience in the domestic market is a must. Brand Exposure: Good exposure to reputable brands is preferred. Process Experience: Prior experience working in a blended process (Voice and Email) is highly preferred. Skills: Excellent communication skills (both written and verbal). Strong problem-solving ability and customer focus. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good interpersonal and team-working skills. Working Conditions: Shift Timing: 6 days a week, with rotational days off.