Holiday Expert - Operation Manager

Position: Holiday Expert - Operation Manager Reporting to: Holiday Head Join Our Team as a Holiday Operations Expert at StampThePassport! Are you passionate about travel and skilled in managing seamless holiday operations? We’re looking for a detail-oriented and proactive Holiday Operations Expert to ensure the smooth execution of our travel packages. If you have excellent organizational skills, a strong understanding of travel logistics, and a customer-focused mindset, we’d love to hear from you! Job Description: As a Holiday Operations Expert , you will be responsible for managing end-to-end holiday operations, ensuring the flawless execution of domestic and international tours. You will coordinate with vendors, handle bookings, troubleshoot any travel-related issues, and provide exceptional post-sales support to clients. Your ability to multitask, problem-solve, and maintain strong relationships with partners will be key to your success. Responsibilities: Oversee and manage the operational execution of holiday packages for domestic and international tours. Coordinate with travel partners, hotels, and vendors to ensure smooth bookings and itinerary execution. Maintain strong relationships with suppliers to negotiate better deals and enhance service quality. Work with the Ticketing Team to manage reservations, ticketing, and confirmations for flights, hotels, and other travel services. Handle client inquiries and resolve any operational issues before or during travel to ensure customer satisfaction. Ensure timely delivery of travel documents, vouchers, and itineraries to clients. Monitor tour operations and troubleshoot problems in real-time to minimize disruptions. Assist the sales team with operational insights to improve holiday packages and customer experience. Ensure compliance with company policies and travel regulations to maintain service quality and standards. Attend trade shows, travel fairs to develop better relationships with suppliers and clients, and continuously look at avenues of increasing offerings and business Requirements: Excellent coordination and problem-solving skills. Strong knowledge of travel logistics and holiday package execution. 4 to 5 years of experience in holiday operations or travel coordination. Graduate degree (IATA certification or Travel and Tourism Diploma is a plus). Ability to handle multiple tasks and work efficiently in a fast-paced environment. Strong negotiation skills and vendor management experience. Excellent communication and customer service skills to handle pre- and post-travel support. If you’re ready to ensure seamless travel experiences and play a crucial role in our holiday operations, apply now or reach out to us at hr@stampthepassport.com! Let's work together to deliver unforgettable travel experiences to our clients! Show more Show less