Position: Holiday Expert - Operation Manager Reporting to: Holiday Head Join Our Team as a Holiday Operations Expert at StampThePassport! Are you passionate about travel and skilled in managing seamless holiday operations? We’re looking for a detail-oriented and proactive Holiday Operations Expert to ensure the smooth execution of our travel packages. If you have excellent organizational skills, a strong understanding of travel logistics, and a customer-focused mindset, we’d love to hear from you! Job Description: As a Holiday Operations Expert , you will be responsible for managing end-to-end holiday operations, ensuring the flawless execution of domestic and international tours. You will coordinate with vendors, handle bookings, troubleshoot any travel-related issues, and provide exceptional post-sales support to clients. Your ability to multitask, problem-solve, and maintain strong relationships with partners will be key to your success. Responsibilities: Oversee and manage the operational execution of holiday packages for domestic and international tours. Coordinate with travel partners, hotels, and vendors to ensure smooth bookings and itinerary execution. Maintain strong relationships with suppliers to negotiate better deals and enhance service quality. Work with the Ticketing Team to manage reservations, ticketing, and confirmations for flights, hotels, and other travel services. Handle client inquiries and resolve any operational issues before or during travel to ensure customer satisfaction. Ensure timely delivery of travel documents, vouchers, and itineraries to clients. Monitor tour operations and troubleshoot problems in real-time to minimize disruptions. Assist the sales team with operational insights to improve holiday packages and customer experience. Ensure compliance with company policies and travel regulations to maintain service quality and standards. Attend trade shows, travel fairs to develop better relationships with suppliers and clients, and continuously look at avenues of increasing offerings and business Requirements: Excellent coordination and problem-solving skills. Strong knowledge of travel logistics and holiday package execution. 4 to 5 years of experience in holiday operations or travel coordination. Graduate degree (IATA certification or Travel and Tourism Diploma is a plus). Ability to handle multiple tasks and work efficiently in a fast-paced environment. Strong negotiation skills and vendor management experience. Excellent communication and customer service skills to handle pre- and post-travel support. If you’re ready to ensure seamless travel experiences and play a crucial role in our holiday operations, apply now or reach out to us at hr@stampthepassport.com! Let's work together to deliver unforgettable travel experiences to our clients! Show more Show less
Job Description – Holiday Expert (Senior Level) Position: Sr. Holiday Expert/Assistant Manager Location: Lower Parel, Mumbai Join Our Team at StampThePassport! We’re looking for a passionate and versatile Holiday Expert who can manage both sales and operations . If you love travel, enjoy creating customized itineraries, and have the drive to convert inquiries into confirmed bookings while ensuring seamless execution, this role is for you! Role Overview As a Sr. Holiday Expert, you will be responsible for handling end-to-end holiday sales and operations. From engaging with clients and converting leads into bookings to coordinating with vendors and ensuring flawless travel execution, you’ll play a key role in delivering exceptional travel experiences. Key Responsibilities Engage with clients via calls, emails, and chats to understand their travel needs and offer the best domestic and international holiday options. Create, sell, and execute customized itineraries and packages for destinations including Europe, Southeast Asia, and the Middle East . Coordinate with hotels, airlines, DMCs, and vendors for bookings, confirmations, documentation, and smooth travel arrangements. Achieve and exceed sales targets while maintaining high standards of customer service and satisfaction. Manage the entire booking lifecycle—right from inquiry and conversion to execution, follow-ups, and after-sales support. Stay updated with travel trends, visa processes, and destination knowledge to provide accurate and timely information to clients. Requirements 2–5 years of experience in holiday sales and/or operations. Strong knowledge of domestic and international travel destinations. Excellent communication, negotiation, and interpersonal skills. Proven ability to convert inquiries into bookings and manage end-to-end travel operations . Graduate degree (IATA certification or Travel & Tourism diploma is an advantage). Ability to multitask and work effectively in a fast-paced environment. Strong problem-solving and customer service orientation. ✈️ If you’re ready to sell dream holidays and ensure smooth execution, come be a part of StampThePassport and help us create unforgettable travel experiences! 🌍
Role Overview: As a Senior Holiday Expert at StampThePassport, you will be responsible for managing both sales and operations to deliver exceptional travel experiences. Your role will involve engaging with clients, creating customized itineraries, coordinating with vendors, and ensuring flawless travel execution. Your passion for travel and drive to convert inquiries into confirmed bookings will play a key role in the success of our team. Key Responsibilities: - Engage with clients through calls, emails, and chats to understand their travel needs and propose the best holiday options, both domestic and international. - Create, sell, and execute personalized itineraries and packages for various destinations such as Europe, Southeast Asia, and the Middle East. - Coordinate with hotels, airlines, DMCs, and vendors to make bookings, obtain confirmations, manage documentation, and ensure smooth travel arrangements. - Meet and exceed sales targets while upholding high standards of customer service and satisfaction. - Manage the entire booking lifecycle, including inquiry handling, conversion, execution, follow-ups, and after-sales support. - Stay informed about travel trends, visa processes, and destination knowledge to provide accurate and timely information to clients. Qualifications Required: - 5 years of experience in holiday sales and/or operations. - Thorough knowledge of domestic and international travel destinations. - Exceptional communication, negotiation, and interpersonal skills. - Proven track record of converting inquiries into bookings and managing end-to-end travel operations. - Graduate degree (IATA certification or Travel & Tourism diploma is an advantage). - Ability to multitask and thrive in a fast-paced environment. - Strong problem-solving abilities and a customer service orientation. If you are enthusiastic about selling dream holidays and ensuring seamless execution, we invite you to join StampThePassport and contribute to creating unforgettable travel experiences!,