Hiring Senior Technical Support Analyst !! Semi voice !!CTC 6lac

1 - 4 years

4 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hiring Senior Technical Support Associate (Semi Voice Process)

Location:

CTC:

Call & Book Your Interview Slot: 7829336034 / 7829336202 / 8884777961

Eligibility Criteria:

  • Graduate or Undergraduate

  • Minimum 1 year experience in

    technical support (semi voice)

  • Excellent communication skills

    (written & verbal)
  • Immediate joiners only

  • Willing to work in

    US shifts

Technical Skill Requirements:

  • Strong

    troubleshooting skills

  • In-depth knowledge of

    Microsoft products (O365, Outlook, Windows OS)

  • Experience in

    hardware troubleshooting

  • Familiarity with

    ticketing systems

    and remote desktop tools is a plus

Roles & Responsibilities:

  • Handle customer queries via

    email, chat, and occasional calls

  • Provide

    technical support and issue resolution

    for Microsoft products
  • Troubleshoot hardware, software, and connectivity issues
  • Document issues accurately and escalate where necessary
  • Maintain

    SLA, AHT, and CSAT

    metrics as per process standards

leading global tech support team

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