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Hiring Now International Voice (US E-commerce Process) Bangalore

Hiring Now International Voice (US E-commerce Process) Bangalore

JobShop

0 - 3 years

2 - 4 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

call center bpo blended process inbound customer service international call center alorica outbound process voice process voice support customer support international voice process customer care customer handling international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Now International Voice (US E-commerce Process)

Location:

About the Role

orders, delivery updates, returns, replacements, and refunds

What You Will Do

Handle
inbound calls
from US customers • Verify customer and order details • Provide
accurate delivery updates / ETAs
• Process
returns, refunds & replacements
• Create, update & close tickets in the
CRM system
• Coordinate with the
logistics/delivery team
when needed • Maintain strong
CSAT, AHT & Quality
metrics

Requirements

Excellent English speaking & understanding • Polite, patient and customer-friendly attitude • Basic
Excel + CRM
knowledge • Comfortable with
rotational shifts
(US process)

Good to Have

Experience in
E-commerce support
• Handling
multiple queues
(calls/chat/email)

Interview Process

HR Screening Communication/Operations Round Final Offer

Apply Now

Ambika – 9110657487

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