Hiring - HR Operations Manager (International BPO) - Noida

Job Title:

Location:

Shift:

About Us:

Key Responsibilities:

• Operational Oversight:

  Lead and manage day-to-day operations for the Credentialing, Onboarding, RA, and other operational teams, ensuring all processes run smoothly and meet internal and external standards.

• Team Leadership:

  Supervise and guide department leads to maintain optimal performance levels and ensure teams meet key performance indicators (KPIs) and deadlines. Foster a collaborative and high-performance work culture.

• Process Improvement:

  Continuously evaluate and improve operational workflows, implementing best practices to enhance efficiency, reduce errors, and improve client and candidate satisfaction.

• Compliance & Risk Management:

  Ensure that all departments adhere to relevant regulatory, legal, and client-specific requirements. Monitor credentialing processes, background checks, and onboarding compliance.

• Cross-Department Collaboration:

  Work closely with other departments (e.g., Recruiting, Sales, HR, and Account Management) to ensure seamless communication and collaboration across the organization.

• Reporting & Analytics:

  Develop and maintain operational reports and dashboards to track performance metrics, identify areas for improvement, and present data-driven recommendations to senior management.

• Budget & Resource Management:

  Oversee the allocation of resources to meet operational goals. Monitor budgets and operational costs, proposing improvements as needed.

Qualifications:

• Education:

  Bachelors degree in Business Administration, Operations Management, or a related field (preferred).

• Experience:

  Minimum of 6 years of experience in operations management, preferably within a US staffing or Iinternational BPO setup. 
• Excellent communication skills.
  

Skills & Competencies:

• Proven leadership skills with the ability to manage and motivate cross-functional teams.
• Strong problem-solving and decision-making abilities.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively.
• Experience in process improvement, workflow optimization, and performance management.
• In-depth knowledge of staffing industry best practices, compliance requirements, and regulatory standards.
• Strong communication skills, both written and verbal, with the ability to engage effectively with both internal teams and external stakeholders.
• Proficiency with staffing software, applicant tracking systems (ATS), and other relevant operational tools.

Send resumes to vinita.m@cynetcorp.com