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Hiring For Technical Support - MNC

0 - 5 years

3 - 6 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for International Technical Support - Voice

The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction.

Technical Competencies

  • Troubleshooting and support of:
  • Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc.
  • Hardware: Point of Sale, Self-Checkout, telephony, printers, workstations, PC, network devices, mobile devices, computer peripherals.
  • Remedy and ServiceNow.
  • A+ certification or equivalent certification through contractor internal training and certifications.

santhoshi@nxthireindia.com

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