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Hiring For Technical Helpdesk (SNOW/JIRA)

2 - 7 years

3 - 6 Lacs

Chennai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Servicenow Technical Support Voice Support Snow Technical Voice Process JIRA Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

2+ years of experience working in an inbound technical customer support environment Excellent Fluency in English. Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills. Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel and Tableau. Meticulous attention to detail and a commitment to quality. Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable. Bachelor's degree or higher preferred. Willing to work in 24/7 environment with rotational week offs.

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