Channel Account Manager, India (Mid-market) What You Can Expect We're looking for a Channel Account Manager to join our India team. You will be responsible for building and managing the partner ecosystem across India's mid-market segment. You will be driving revenue growth and market expansion. This role is based in Bangalore or Mumbai with regular travel required across territory (approximately 40%). You will be reporting to the Channel Sales Leader in India. About The Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What We’re Looking For Have 7+ years experience of Channel management within the Indian technology sectorHave experience in the Unified Communications/Cloud Telephony/CX partners space or within a similar SaaS productHave a good understanding of Indian market dynamicsHave Channel sales success with a thorough knowledge and execution of Partner development and growth. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

What You Can Expect Marketing Lead Processor is responsible for ensuring the integrity, accuracy and reliability of marketing data. Supporting lead processing, data uploads, data quality initiatives and issue resolution. One will need to proactively suggest solutions to prevent recurring problems and act with autonomy to problem-solve and be eager to learn. Contributing to improving marketing data operations that help support the effectiveness of marketing data and lead data related workflows. This role is based in India but requires working hours to be aligned with the JAPAN, APAC, EMEA and AMER Markets to support global operations. About The Team The Marketing Data Operations Team covers the management and maintenance of the infrastructure that provides the Marketing Database for the organization. This also involves the processes and procedures used to collect, ingest, process, store, analyze and distribute data effectively and efficiently for Enterprise Marketing. What We’re Looking For Have a Bachelor's in a technology or computer science related subject or a related field would be an advantage. Have hands-on experience with marketing automation platforms like Pardot, Marketo, or Eloqua. Demonstrate knowledge of Salesforce CRM (SFDC) and its lead/contact data model and reporting functionalities. Be proficient in SQL, with the ability to write queries involving joins, filters, and CTEs for data analysis. Have advanced Excel skills including VLOOKUP, pivot tables, formulas, and concatenation for data manipulation. Have a deep understanding of data quality, hygiene practices, and enrichment strategies in a marketing context. Possess experience handling B2C and B2B datasets within large-scale marketing databases. Have excellent communication skills and a collaborative mindset to work with cross-functional global teams. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As a Sales Operations Analyst at Zoom,you will have the chance to channel your curiosity and work alongside a dynamic, innovative, and diverse global team. You will drive key initiatives and contribute significantly to projects, requiring a proactive and strategic approach. The ideal candidate, with a deep understanding of business processes, will drive impactful change within the organization. About The Team Your role will support Go-To-Market (GTM) business teams. You will be responsible for analyzing, designing, and implementing business systems and processes that support the sales organization. The role requires a deep understanding of sales processes, GTM strategies, and CRM systems (such as Salesforce). The Sales operations analyst, will collaborate closely with Sales, Marketing, and Engineering teams. Your role will ensure Zoom optimize systems, drive efficiency, and drive the transformational journey supporting overall sales strategy and leading impactful improvements. Responsibilities Partnering with Sales Operations, FP&A and Compensation teams to drive automations in our Lead to Quote, Reporting and Compensation processes. Collaborate with our Salesforce and other technology teams (Zuora, Data Science and Engineering, in-house systems). Analyze and comprehend business needs, then propose appropriate solutions aligned with Zoom's strategic plan while translating them into detailed requirements and policy documents. Work closely with product owners to create comprehensive documentation of business requirements, encompassing both functional and non-functional specifications through detailed use cases, Business Requirements Documents (BRD), System Requirements Specification (SRS), and related functional documentation. Collaborate with key project stakeholders and business representatives to articulate the project vision, outline initial requirements and scope, and ensure accurate project planning and estimations. Evaluate existing business processes and workflows to identify potential improvements through software solutions, process automation, and AI implementation. Provide comprehensive support to Product Owners through the development of detailed user stories, systematic documentation of process flows, and meticulous verification that all deliverables maintain alignment with established business objectives. Design and develop process flow diagrams and other visual representations to illustrate business processes effectively. Maintain clear verbal and written communication with business units that depend on information for defining system requirements, organizational processes, and company management protocols. What We’re Looking For Bachelor’s degree in Business, Finance, Information Technology or a related field (MBA preferred). 9+ years of experience as a Sales Operations/ Business Analyst/ Product Owner/ Business System Analyst in the Software or SaaS industry. 5+ years of experience with Salesforce.com is required with a focus on Sales Cloud (Leads, Opportunities, Contracts, Quotes and integrations with tools such as LeadSpace, LeanData, Pardot, Marketo, etc.) Experience in Six sigma, Agile, Waterfall, or other software development methodologies. Proven knowledge in understanding sales processes, revenue operations, knowledge on policies and procedures documentation. Strong analytical skills, with a track record of translating data into actionable insights. Excellent communication and collaboration skills, with the ability to influence stakeholders across different functions and external partners. Experience in leading cross-functional teams and driving large-scale projects. Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously. #Remote #India Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect We are looking for an experienced and highly motivated Business Systems Analyst to join our Sales & Channels business systems team . The ideal candidate will have deep expertise in Salesforce (SFDC), CPQ/Quoting processes , and subscription-based business models, with a strong understanding of cloud-native application ecosystems. You will own the end-to-end product lifecycle—from defining product strategy and requirements to driving implementation and adoption within Sales, Channel, and RevOps teams. Domain: Sales & Channels, Subscription Business About The Team Our team at Zoom is dedicated to supporting and optimizing essential Revenue and Channel systems and processes. As a Business Systems Analyst (BSA), you'll be joining a collaborative group of professionals focused on ensuring the efficiency of our systems & operations. We work closely together to analyze, improve, and maintain critical systems, enabling seamless operations and driving our business forward. Your role will be Supporting Zoom channels, Sales/ Growth. Building and Supporting systems to enable channel growth.Join us in shaping the future of Zoom's revenue and channel strategies. Responsibilities Include Product Ownership: Define and prioritize the product backlog for SFDC-based quoting and subscription management tools. Serve as the SME for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), and Partner/Channel enablement tools. Own the roadmap and delivery of features that support direct and indirect sales models, especially for recurring revenue and usage-based products. Business Alignment Collaborate with Sales, Channel Ops, Revenue Ops, Finance, and Engineering teams to gather requirements, define user stories, and validate solutions. Translate complex business needs into scalable and intuitive technical solutions. Execution Lead sprint planning, backlog grooming, and story definition in partnership with the engineering team. Ensure cloud-native applications (e.g. MuleSoft, AWS-based Microservices) are integrated seamlessly with Salesforce. Work with QA and UAT teams to ensure high-quality releases. Stakeholder Engagement Conduct regular demos and feedback sessions with stakeholders and executive sponsors. Communicate roadmap updates, key risks, and timelines transparently and effectively. What We’re Looking For Have a minimum of 6–10 years of overall experience, with 5 years as a Product Owner or Business Systems Analyst in SFDC/Quoting/Subscription domains. Have hands-on experience with Salesforce Sales Cloud, CPQ tools (e.g. Salesforce CPQ, Apttus), and partner channel systems. Have deep understanding of subscription lifecycle processes – quote to cash, amendments, renewals, and churn handling. Cloud-native architectures, REST APIs, and system integrations experience . A track record of driving large-scale enterprise SaaS or subscription-based transformations. Experience with CPQ, Billing, Revenue recognition systems and processes, Finance, Marketing, and other non Revenue team systems and processes. Exceptional business acumen in B2B SaaS and channel-led GTM (Go To Market) motions. Salesforce Admin or CPQ Qualification is preferred. #Remote IND India Remote #India #Remote Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect We are looking for a Senior Manager with a deep engineering background in building data solutions, including data pipelines, advanced machine learning models, data products and visualizations. The ideal candidate needs to have experience with large software telemetry data sets. You will be responsible for delivering data solutions that drive business transformations, working closely with product management and go-to-market teams. Reporting to the Global Head of Data & Analytics, you’ll lead the delivery of solutions leveraging Zoom product telemetry data. The role requires extensive leadership in software engineering, people management, and technical depth across a multi-stack cloud data ecosystem. About The Team The Data Team drives data-informed decision-making at Zoom, supporting product development with behavioral insights and helping go-to-market teams with risk and buying propensity scores. We aim to deliver better products and sales outcomes while ensuring compliance with privacy and regulatory requirements for millions of users globally. What We’re Looking For Have a Master’s or Bachelor’s degree in Computer Science or a related field Have 15+ years experience in various data roles across data engineering, ML Engineering and data analytics, ideally in SaaS companies. At least 5 to 7 years of leadership experience Possess excellent people management skills with proven track record of performance management Experience in building data products using data technologies like Snowflake, DBT, Python, Airflow, Kafka, Tableau, GraphDB, Notebooks etc Show expertise in data architecture, compliance, data security, and governance. Proven experience in developing and operating cloud-based data solutions Present effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Experience in delivering data solutions in Go-to-market domains is highly valued. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As a Monitoring Engineer, you will oversee and report on telecom operations data, design comprehensive dashboards for system health monitoring, and capture essential performance metrics. Additionally, you will conduct data analysis to identify traffic patterns and develop sophisticated anomaly detection and predictive models. About The Team Engineering operations serve as the backbone of our platform's seamless functionality and continuous availability, delivering an unparalleled user experience. Through implementing robust operational and monitoring strategies, the team ensures the stability and security of Zoom's infrastructure, enabling millions of users worldwide to connect effortlessly. What We’re Looking For Have Python coding skills with 5+ years of experience as a real-time monitoring engineer. Have hands-on experience with relational databases for data analysis and visualization. Have proficiency in AWS services and tools, including CloudWatch, CloudTrail, Systems Manager, Lambda, API Gateway, and Config. Have knowledge of ITSM incident workflow management Have experience with data visualization tools and Jupyter notebooks Able to understand AI-integrated tools for intelligent test automation, RPA with AI capabilities, and predictive analytics. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

Channel Account Manager, India (Mid-market) What You Can Expect We're looking for a Channel Account Manager to join our India team. You will be responsible for building and managing the partner ecosystem across India's mid-market segment. You will be driving revenue growth and market expansion. This role is based in Bangalore or Mumbai with regular travel required across territory (approximately 40%). You will be reporting to the Channel Sales Leader in India. About The Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What We’re Looking For Have 7+ years experience of Channel management within the Indian technology sector Have experience in the Unified Communications/Cloud Telephony/CX partners space or within a similar SaaS product Have a good understanding of Indian market dynamics Have Channel sales success with a thorough knowledge and execution of Partner development and growth. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

Channel Account Manager, India (Mid-market) What You Can Expect We're looking for a Channel Account Manager to join our India team. You will be responsible for building and managing the partner ecosystem across India's mid-market segment. You will be driving revenue growth and market expansion. This role is based in Bangalore or Mumbai with regular travel required across territory (approximately 40%). You will be reporting to the Channel Sales Leader in India. About The Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What We’re Looking For Have 7+ years experience of Channel management within the Indian technology sector Have experience in the Unified Communications/Cloud Telephony/CX partners space or within a similar SaaS product Have a good understanding of Indian market dynamics Have Channel sales success with a thorough knowledge and execution of Partner development and growth. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect You will specifically support our customers within Zoom’s Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness. About The Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. What We’re Looking For Have a Bachelors in Engineering/Computer Science/Technology or have equivalent work experience, 5+ years experience in a customer-facing technical role. Have proficiency in English and Hindi. Knowledge of Telugu is a bonus. Understand Zoom partner and ecosystem partners, products and applications. Have some prior experience with Contact Center. Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction. Have project management experience, working within large/enterprise level and Telco space. Including to articulating complex technical topics and diplomatically address customer concerns. Have experience with workspace reservation software. Have experience in troubleshooting network problems, firewalls, NAT etc. Have a Solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect The APAC Technical Support Manager will be a customer-focused leader with experience building and managing teams in a dynamic environment. You’re passionate about Zoom’s vision, have a positive, agile mindset, and take a proactive approach to daily operations. You’ll lead Tier 2 and Tier 3 support engineers who handle all Zoom products, ensuring we consistently deliver great customer experiences and maintain high satisfaction. Success in this role requires experience managing support teams, handling customer escalations, and a background in technical or engineering support—ideally in a SaaS company. About The Team Our global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs. What We’re Looking For Have a Bachelor's in Engineering/Computer Science/Technology or equivalent of technical experience nice to have. Have management experience of a customer facing technical organization. Have working in SaaS Industry and/or Unified Collaboration experience. Project Management / PMP experience nice to have, but not required. Have excellent communication, analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems. Able to understand Unified Communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Teams/Office365, 8x8, RingCentral, Avaya and/or Zoom solutions are highly valued. Able to analyze trends, understand metrics and present to upper management and leadership teams. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As an Engineering Manager - Cloud Native, you'll lead an engineering delivery team. The team, based in India, builds and supports cloud-native solutions in the CPQ and Order to Cash business areas. We’re looking for a strong leader who is also deeply technical and hands-on . You should be comfortable engaging directly with the technical details — conducting code reviews , contributing to architectural discussions, and providing deep technical guidance to your team when needed. This role is ideal for someone who enjoys staying close to the codebase while empowering and growing a high-performing engineering team. The ideal candidate thrives on solving problems, and enjoys mentoring and collaborating with others. If you're excited about leading Zoom’s continued transformation into a nimble, customer-focused enterprise applications team, we’d love to hear from you. About The Team The team builds and supports cloud-native solutions across CPQ, Order to Cash, and more. We work with technologies like Vue.js, Java, Spring Boot, REST APIs, MongoDB, and AWS to deliver high-quality software. This is a dynamic and challenging role. What We’re Looking For Have Bachelor in Computer Science, Engineering, MIS or equivalent Have 12+ years of software engineering experinence and at least 4+ years of experience as an Engineering Manager Technically hands-on, you will have proficiency in fullstack software development using server-side technologies like Java, Spring MVC, RESTful APIs, microservices, multithreading, and low-latency API development (you must be ready to code & conduct code reviews in in Java , API and Spring) Be able to build user-centric UI experience with React, Typescript or Vue. Have proficiency in relational (MySQL) and NoSQL (MongoDB, DynamoDB) databases, distributed caching (Redis, Memcache), and search technologies (Elasticsearch, Lucene) Have experience with AWS/GCP/Azure, CI/CD tools (Jenkins), containerization (Docker), version control (Git), and build tools (Maven, Gradle) Display excellent communication skills, familiarity with third-party integrations, design patterns, Agile methodologies, and software internationalization Have an understanding of common performance patterns and anti-patterns in distributed systems Hire and retain top-class engineers by providing career growth, and mentoring, while taking intelligent risks to improve the way work is done Have flexibility in working hours as you will be working with a global team Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As part of this team, you will be working in a fast-paced, high-impact environment. Collaborating closely with Developers, Infrastructure Engineers, and Product teams to build and maintain resilient systems. The team focuses on automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom’s gateway services. This team are responsible for deploying and managing services across multi-cloud and on-premises environments. About The Team Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience. You will be responsible for deploying the gateway services. Monitoring infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services. The team handles multiple services like Zoom AIC, Whiteboard, Notes, and Zoom Live Caption/Translation. What We’re Looking For This cloud DevOps role is focusing on AWS, k8s, Ansible, Terraform, Linux, Python, Bash or Go. 5+ years hands-on experience working on Production service deployments using Kubernetes. Have experience leading large scale and high impact technical projects. Have proven experience in Kubernetes, Dockerized workload deployment, and monitoring for it for large-scale distributed systems deployed on prod. Have implemented Infrastructure as Code (IaC) using Terraform. Have experience developing large scale Ansible automation. Strong background in monitoring and observability, with tools such as Prometheus, OpenTelemetry, Grafana, and ELK Stack. Responsible for leading the complete service deployment and monitoring. Mentoring other engineers in the team to follow best automation practices to reduce the toil & lead the automation effort. Hold a Bachelor’s degree in Computer Science, Data Science, or a related field. #Remote #India #RemoteIND Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As a Production Specialist you will be a skilled professional who is proficient in end-to-end marketing automation on the Pardot platform. Possessing comprehensive knowledge of automation workflows and marketing processes, while leveraging key project management skills to effectively help drive and advance the Enterprise Marketing business. About The Team As a Production Specialist, you will collaborate with regional Campaign Operations Managers to deliver best-in-class programs that support Demand Generation, Customer retention, and upsell programs. The key scope of the role includes the following. What We’re Looking For Have expertise in Pardot (Marketing Cloud Account Engagement) with demonstrated ability to execute end-to-end marketing automation workflows. Be Proficient in Salesforce CRM and its integration with marketing automation tools. Have experience with project management tools like Asana or Wrike, with proven ability to manage multiple projects simultaneously. Demonstrate technical expertise. HTML/CSS coding capabilities. JavaScript/jQuery knowledge is a nice to have. Demonstrate design tool proficiency in at least one: Figma, Photoshop, or Illustrator. Have excellent attention to detail and ability to maintain high quality standards in marketing automation execution. Have a collaborative mindset to work effectively with Campaign Operations Managers and cross-functional teams. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect Zoom is looking for an enthusiastic and experienced Senior Java Software Engineer with an acumin for the operational side of the business too . This DTO Cloud Native Engineering Team builds channel self-service platforms (portal and open APIs) for distributors and resellers. This position will be dynamic and challenging. The ideal candidate will share our passion for building great software in a agile, nimble, customer enterprise application organization. About The Team This engineering position would play a pivotal role in architecting, designing, building and supporting the full-stack cloud-native solutions to address the channels business enablement targets. This includes the self-service experience supporting quoting and ordering for Zoom’s partner ecosystem. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. If you are excited about the potential of leading Zoom’s continued evolution into a customer-obsessed enterprise application organization, then this role is for you! What We’re Looking For Have Senior technical lead delivery (design and coding), lead projects and development efforts experience. 12+ years expertise in designing and developing high quality, scalable and secure server-side functionalities. Using Java, Spring MVC, Spring Boot with SQL and NoSQL database technologies, hosted in AWS. Have 10 years experience with relational and NoSQL databases like MySQL, MongoDB, AWS DynamoDB etc. Have 6 years experience with AWS or other cloud platforms. Have experience building restful APIs and microservices services and understands the nuances of exposing APIs for public consumption or to integrate them with frontend applications. Build RESTful APIs and microservices and understand exposing APIs for public consumption or to integrate with frontend. Have experience in building low latency APIs. Responsibilities Acting as a Technical lead with ability to drive end-to-end technical delivery of cloud-native software projects. Architecting and implementing efficient, modular and reusable software components and systems. Developing high quality, scalable and secure functionalities using Java, Spring MVC, Spring Boot with SQL and NoSQL. Building customer enterprise applications. Identifying, implementing and managing code libraries that minimize repetitive code and improve application design. Using code optimisation techniques to improve robustness and performance of software solutions, Building API that will be integrated with partner system. Troubleshooting customer issues and provide technical support to resolving issues in production environment. #India #Remote Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect The Marketing Data Operations Manager bridges marketing goals with technical data capabilities. You’ll define and implement audience segmentation, campaign targeting, and data structures using marketing automation tools (Pardot, Marketo, Eloqua), SFDC CRM, advanced SQL, and Tableau. This role demands both strategic insight and hands-on technical execution, enabling scalable, personalized marketing initiatives. About The Team The Marketing Data Operations Team covers the management and maintenance of the infrastructure that provides the Marketing Database for the organization. This also involves the processes and procedures used to collect, ingest, process, store, analyse and distribute data effectively and efficiently for Enterprise Marketing. What We’re Looking For Have a Bachelor's in computer science, data science, marketing technology, or a related discipline. 4+ years of experience working with B2B/B2C marketing data across CRM systems, automation tools, and data environments. Have experience with Pardot, Marketo, or Eloqua for building and executing targeted marketing campaigns. Demonstrate proficiency in SFDC (Salesforce CRM), including data model understanding and campaign integration. Have advanced SQL skills for querying, data transformation, and audience building in complex datasets. Have skills in Tableau or similar tools for data visualization and storytelling with marketing performance data. Have advanced Excel proficiency including pivot tables, VLOOKUPs, formulas, and data manipulation techniques. Have excellent stakeholder management, communication, and presentation skills to bridge marketing, analytics, and technical teams. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect As a Business Transformation Sales Operations Analyst at Zoom, you will have the opportunity to drive key initiatives and contribute significantly to projects, which require a proactive and strategic approach. The ideal candidate should possess understanding of the revenue operations/deal desk operations ecosystem with hands-on experience in creating Business Requirements Documents , and through a deep understanding of business processes, will drive impactful change within the organization. About The Team As the Business Transformation Sales Operations Analyst supporting Go-To-Market (GTM) teams, you will analyze, design, and implement business systems and processes that enable the sales organization. This includes expertise in sales processes (Quote to Cash, Sales Forecasting, Pipeline Management, Lead to Opportunity), GTM strategy, and CRM tools like Salesforce. You’ll work closely with Product, Sales, Marketing, and Engineering to create Business Requirements Documents (BRDs), optimize systems, improve efficiency, and lead strategic improvements aligned with Zoom’s sales goals. Responsibilities Industry Experience (Mandatory): Background in the SaaS or technology sector, with direct involvement in Revenue Operations or Deal Desk Operations. Proven experience in managing/supporting and optimizing Lead to Quote, Quote to Cash processes, as well as knowledge in key Revenue Operations functions such as Lead to Opportunity, Forecasting, Pipeline Management, or Sales Commissions. Business Analysis (Mandatory): Should have worked on projects where one has demonstrated expertise in gathering, analyzing, and documenting business requirements, scope of the project, challenges, solution and implementation plan with workflows. Documentation Skills (Mandatory): The ideal candidate must have extensive hands -on experience in Business Requirement Documentation (BRD), SRS, creating user stories, and other technical/ policies/ procedures documentation. Technical Acumen: Practical experience with Salesforce Sales Cloud, including a solid understanding of lead management workflows, opportunity stages, contract management, and quote processes (Deal Desk operations). Some familiarity with SFDC integrations with various sales and marketing tools such as LeadSpace, LeanData, Pardot, Marketo, Outreach, ZoomInfo, Zuora, CPQ tools, or similar platforms is an added plus. Project Management: Proficient in project management tools with hands-on experience using project tracking software and a solid understanding of methodologies, capable of supporting both project planning and execution.Strong grasp of software development processes and effective communication with technical teams, coupled with experience in automation tools and AI-powered sales solutions. Collaboration: Exceptional interpersonal skills, demonstrating the ability to work productively in cross-functional teams and collaborate effectively with domain experts. What We’re Looking For Collaborate with Product Owners to document comprehensive business requirements, including functional and non-functional specs, BRDs, SRS, use cases, and related documentation. Work with Salesforce, Zuora, Data Science, Engineering, and in-house tech teams to deliver aligned solutions. Analyze business needs and recommend solutions that support Zoom’s strategy, translating them into clear requirements and policy documentation. Engage stakeholders to define project vision, scope, initial requirements, and support accurate planning and estimation. Assess current workflows and identify opportunities for improvement through software, automation, and AI. Support Product Owners by developing user stories, mapping process flows, and ensuring deliverables meet business goals. Create process flow diagrams and visuals to effectively communicate business processes. Maintain clear, consistent communication with business units to define system requirements, organizational processes, and governance protocols. Qualifications Bachelor’s degree in Business, Finance, IT, or a related field (MBA preferred). 9+ years of experience as a Business Analyst, Product Owner, Business Systems Analyst, or Sales Operations Analyst in the Software/SaaS industry. 5+ years of hands-on experience with Salesforce Sales Cloud and exposure to Sales/Marketing Tools such as LeadSpace, LeanData, Pardot, Marketo, Outreach, ZoomInfo, Zuora, CPQ tools, Lusha Must be skilled in methodologies such as Six Sigma, Agile, Waterfall, and Gap Analysis for project and process optimization. In-depth understanding of sales processes, revenue operations, and policy/procedure documentation. Strong analytical ability with a proven record of turning data into actionable insights. Excellent communication and collaboration skills with the ability to influence cross-functional teams and external partners. Experience leading cross-functional initiatives and delivering complex, large-scale projects. Strong organizational and project management capabilities, adept at balancing multiple priorities. #Remote #India Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

What You Can Expect We are looking for a Business Development Representative (BDR) for our team. This position involves teamwork, written & verbal communication, and a desire to deliver happiness to all. Our BDRs research and prospect businesses to generate qualified opportunities for our sales teams. About The Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What We’re Looking For Build partnerships and work collaboratively with others to meet shared objectives Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences Be able to learn through experimentation when tackling new problems, using both successes and failures as learnings Be adaptable and able to handle changing priorities Have a dedicated work ethic and be willing to put in additional effort when needed. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

NOC Analyst (Technical Incident Management) What You Can Expect As a NOC Analyst at Zoom, you'll work in a 24/7 operational environment with rotating shifts, monitoring system alerts and managing incidents in real-time. You'll collaborate with global teams using advanced monitoring tools, handle high-pressure situations, and make quick decisions to maintain service stability. The role demands multitasking and communication skills while offering growth opportunities through hands-on experience with enterprise systems and cloud technologies. About The Team As a member of the global NOC team, you will be responsible for maintaining Zoom services operational and monitoring Infrastructure & AWS cloud technologies. You will ensure the uptime of Zoom applications and utilize analytical tools to evaluate internal & external KPI/SLA metrics. Our monitoring tools are essential for identifying, detecting, and resolving issues to maintain smooth operations. What We’re Looking For 5+ years of proven incident management expertise in handling customer-impacting situations. Have demonstrated ability to manage high-intensity incidents and drive effective resolutions. Have the ability and understanding of infrastructure, including multi-cloud environments. Have solid knowledge of application deployments in DevOps environments. Have advanced proficiency with enterprise monitoring tools (Grafana, Splunk). Have experience with ITSM workflow and process implementation. Have practical experience in Jira report creation. Be able to track record in managing change control and incident review meetings. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Show more Show less

Infrastructure Applications Engineer What You Can Expect The role ensures the reliability, scalability, and performance of cloud environments. Collaborating with development, security, and DevOps teams to streamline infrastructure application workflows. The ideal candidate possesses a background in Identity (IGA/IAM), Authentication, Directory Services, SaaS application enablement, Multi-Cloud services, and infrastructure as code. Along with the ability to troubleshoot complex issues and implement innovative solutions. This engineer will have to be technically and operationally minded with a focus on end user experience. A key team member in helping drive a modern, self-service, proactive and AI driven solutions. About The Team The Infrastructure Applications team plays a crucial role in maintaining and optimizing our organization's cloud infrastructure. This dynamic position involves architecting, engineering, and supporting various infrastructure applications and cloud services to ensure stability, security, and efficiency. The teams primary goal is to ensure optimal performance, security, and management of all infrastructure applications and clouds. Employing modern tools, self-service capabilities, and automation techniques. This approach enables the team to maintain a robust and efficient cloud infrastructure while constantly improving its functionality and reliability. What We’re Looking For Script following CI/CD best practices with Jira and GitHub and experience with modern languages and tools like Python, Terraform, Ansible, Powershell, Linux/Bash, workflows and orchestration. Comfort with authentication and application log transformation - parsing, scripting, automation/workflow. Have experience with Identity and Access Management tools and orchestration (Okta / AD) and application and SCIM provisioning. Have experience with authentication security practices around identity, MFA / FIDO, Certificates. Have experience with major cloud platforms, including AWS, Azure, and Google Cloud Platform (GCP). Have experience with Unified Collaboration tool integration (Zoom, Google Workspace / GAM, Proofpoint, SendGrid, etc.) Hold relevant certifications such as Okta and AWS. Have a Bachelor's in Computer Science, Management Information Systems, or a related field. Have experience with the ability to diagnose and resolve complex technical issues to the physical, process/memory, network, session, database and application level. Have experience with application enablement following IGA best practices. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

What You Can Expect As an IT Engineer at Zoom you will be responsible for managing global corporate network infrastructure, including LAN/WAN/WiFi networks, server room specifications, and network security. You'll maintain network equipment, collaborate with various teams and vendors, and ensure optimal network performance. The role requires networking expertise, experience with major hardware vendors, and ability to handle multiple projects. About The Team Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. What We’re Looking For Have knowledge of routing, switching, network security, and common protocols (UDP, TCP IPv4/IPv6). Have experience with enterprise network hardware including Palo Alto Networks, Juniper, Dell, Aruba, Meraki, or Cisco, and modern data center design concepts. Network services expertise: VoIP, SIP, DHCP, Radius, SFTP, Iperf, NAT, DNS, QoS, traffic engineering and Python scripting skills. Have advanced networking protocols knowledge: VTP, STP, LACP, VRRP, CIDR, HA firewall configuration. Have knowledge of telecommunications and transmission technologies background. Have a Bachelor's in Computer Science, Engineering, or MIS. 4+ years network technology experience and 3+ years system administration managing networks for 2000+ user organizations. Have experience in Multi-project management, independent work capability, team collaboration, on-call availability Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.