Hiring For International Banking Process/ Salary upto 7 lpa

Job Description

Greetings!!! We are hiring for international banking process for top MNCs' For further queries feel free to contact or share your cv on whatsapp HR Akash 8884496981 HR Muskaan 8884496984 HR Shiva 7996772782 Job role: International banking Salary: upto 7 lpa Shift: Day rotational shift/ US rotational shift Location: Bangalore Graduation not required Roles and Responsibilities (International Banking Voice Process): Handle inbound and outbound calls from international customers regarding banking services, account queries, and transaction support. Assist with issues related to fund transfers, credit/debit card services, foreign exchange, and digital banking. Ensure strict compliance with international banking regulations and data security protocols. Escalate unresolved issues to appropriate departments while ensuring timely follow-up and customer satisfaction. Identify and report suspicious transactions or potential fraud as per company guidelines. Maintain call documentation and ensure accuracy in all customer-related data entries. Educate customers on banking products, services, and tools while promoting digital banking usage. Achieve performance targets including call quality, first-call resolution, and customer satisfaction scores. Participate in regular product and compliance training to stay updated with global banking standards. Maintain a professional and empathetic tone in all interactions, ensuring a seamless customer experience across different time zones. Preference: Prior experience in international voice process or banking domain preferred. Strong communication skills in English. Familiarity with global banking procedures, KYC, and compliance standards. Ability to work in rotational shifts and handle international customers across time zones. Proficiency in CRM tools and call-handling systems. Excellent problem-solving skills and customer-first mindset. Strong attention to detail and ability to work under pressure. Thanks and regards, Rivera Manpower Services