Hiring For Inside sales B2C

Key Responsibilities and Accountabilities (KRAs)

Outbound Calling

Conduct a high volume of outbound calls daily to potential clients

Achieve and exceed daily, weekly, and monthly call targets set by the team leader

Maintain an organized call log and update customer information in the CRM system

Lead Conversion

Convert leads into customers by effectively communicating the benefits of Volt Money's loan against mutual funds products

Meet and exceed conversion rate targets set by management

Identify customer needs and tailor product pitches accordingly

Product Knowledge

Develop and maintain in-depth knowledge of Volt Money's products and services

Stay updated on market trends, competitor offerings, and industry regulations

Effectively address customer queries and concerns regarding the products

Customer Relationship Management

Use CRM tools (e.g., Leadsquared, Zendesk) to manage customer interactions and information Follow up with potential clients at appropriate intervals to nurture leads Maintain a database of prospective clients for future marketing initiatives

Sales Process Adherence

Follow the prescribed sales script and process while maintaining a natural conversational flow

Adhere to compliance guidelines and ethical sales practices

Participate in regular training sessions to improve sales techniques and product knowledge

Team Collaboration

Work collaboratively with team members to share best practices and successful strategies

Participate in team meetings and contribute ideas for improving sales processes

Support colleagues in achieving team targets

Qualifications and Skills

Bachelor's degree in Business, Finance, or related field

1-3 years of experience in telesales, preferably in the financial services sector

Strong communication skills in English, Hindi. Knowledge of other regional languages is a plus like Telugu, Tamil, Malayalam, Marathi & Gujarati.

Basic understanding of mutual funds and loan products

Proficiency in using CRM software and MS Office suite

Excellent listening skills and ability to understand customer needs

Goal-oriented with a proven track record of meeting or exceeding sales targets

Personal Attributes

Self-motivated with a strong drive to achieve and exceed targets

Resilient and able to handle rejection positively

Excellent interpersonal skills with the ability to build rapport quickly over the phone

Adaptable and able to thrive in a fast-paced, dynamic environment

Strong work ethic and ability to work independently as well as in a team

Passion for sales and interest in the financial services industry

What We Offer

Competitive base salary plus commission structure

Regular training and skill development programs

Collaborative and innovative work environment

Free lunch daily for our employees

Join us in our mission to transform financial accessibility and be at the forefront of the fintech revolution. Apply now and kickstart your career in B2C sales