Hiring For BSFI ROLE/ SME ROLE/ Client Support/ 10LPA+INC

WE ARE HIRING FOR LEADING INSURANCE FIRM/ SME ROLE / CLIENT SERVICING.

MIN 3 YEARS IN BANKING OR INTERNATIONAL CUSTOMER SUPPORT MANDATORY

(EXCELLENT COMMUNICATION AND WRITTERN SKILLS MANDATORY)

CONTACT :- DHARSHAN- 7996002799

JOB ROLE:-Position Summary

Service Support Manager play a crucial role in

• Managing customer support operations

• Ensuring high-quality service delivery

• Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer-centric approach to drive

excellence in service support within an organization.

II. Primary Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support

• Responsible for end to end support of the policy lifecycle services

• Participate in renewal review meetings alongside Producer, CSM and sales team

• Support a team of 5-7 Client Service Managers at the branch

• Take Proactive measures to initiate pre and post-renewal activities promptly

• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

• Handle queries effectively, aiming to minimize re-work at service center

• Collaborates with branch to identify time consuming activities that can be offshored to service

center

• Foster and maintain a positive relationship with branch staff to enhance the overall customer

experience

III. Skills and Competencies

• Excellent Written and Oral communication skills

• Interpersonal skills

• Proactive

• Ownership and Accountability

• Insurance domain knowledge

• Logical thinking and decision making

IV. Minimum Qualifications and Experience

• Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI)

• Insurance certification good to have

• Transition/onboarding of service - good to have

• SPOC - Single Point of Contact role for operations - good to have

• Onshore travel experience – good to have