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Hiring For Blended Process - NOIDA

0 - 4 years

2 - 3 Lacs

Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Blended Process Inbound Process Customer Service Cce Solving Queries Semi Voice Chat Support Voice Process Outbound Process Inbound Email Process Voice Support Customer Support CSE Bpo Voice Domestic Customer Care Customer Handling email

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Respond to customer enquiries and requests received via Different channel to address and resolve issues. Ability to empathize with customers and understand their needs. Outcall customers to provide information, resolution or seek further information to resolve issues based on defined scenarios or client requirements. Foster positive and lasting relationships with customers by delivering excellent customer service and support. Investigate and resolve customer complaints or issues promptly and professionally. Stay updated on product features, updates, and promotions to address inquiries effectively. Coordinate with other departments to fulfil customer requests or address concerns. Provide accurate and comprehensive information to customers, ensuring their queries are addressed satisfactorily. Follow established procedures, guidelines, and scripts to maintain consistency in customer interactions. Escalate complex issues to appropriate teams or supervisors when necessary. Achieve best in class First Time-Resolution rates and resolution time for the customer. Interview mode 1 round of Virtual interview between 9:00 AM-6:00 PM Shift: 24*7 3 weeks Training 6 days working 5 days working One Side Cab in odd hours Work From office Salary Upto 3 LPA 0.6 months to 5 Years Graduation Is Mandatory Call for more info - Milki Bisht 9151206474

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Information Technology and Services

Phoenix

51-200 Employees

227 Jobs

    Key People

  • Nand Lal Bhagat

    Founder & CEO

  • James Smith

    Chief Operating Officer

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